“We have been in our home a little over a week. We are enjoying it immensely. Our only disappointment is the lawn. Lots of weeds and a very poor base of grass but we are working to correct it.”
“We Love our new house very quality and beitiful house! The customer care we receved from Mr. Nate, Amanda Evans and Mr. Thomas is unbelivable! Thank You so much East WoodHomes!”
“OMG words can't even express the overflow of JOY I have within my heart to be a proud Homeowner with Eastwood. Almost a month since I received the keys and everyday my smile on my face gets larger LOL!! I'm absolutely loving my beautiful home, my Boys are enjoying themselves and we could not have picked a better company then Eastwood. From the staff, to the neighborhood itself I can go on and on!! Proud Homeowner for sure!!”
“It is a beautiful home, but we are still waiting for basic items from our pre-settlement punch list to be completed - three sliders on the cabinet drawers need to be replaced/switched to the soft close we paid for, we haven't received touch-up glaze for the cabinets (which are already chipping), the master bath shelves to be fixed, the master window screen needs to be replaced, and the top windows in the living room aren't clean. We closed three weeks ago and would love to have these items taken care of asap!”
“My wife and I purchased our first home with Eastwood Homes. Their realty representatives and builder were straight forward, very responsive to our requests and extremely helpful during the entire home building process. In addition to their great team, the quality of the construction is exemplary, and we are very pleased with our choice of builder. We would highly recommend building with Eastwood Homes to relatives, friends and acquaintances.”
“At the time of closing, our experience was more or less what I would expect for the value of the home. However, since moving in I've been concerned with several aspects. First as I've had more time to notice the small details its clear that the finish trims we're stretching their material too far or using sub-quality tools (i.e. all of the trim is chewed at the ends indicating the saw blades weren't sufficiently sharp, there's bits of roller fuzz stuck in the paint, the high gloss paint used for all the trim peels off if anything touches it, the paint generally needed another coat). Secondly, more than two months out there are still issues from closing that have not been addressed and as the homeowner I'm having to take the initiative to nag on a weekly basis and hunt him down rather than our building rep being proactive.”
“The process itself was extremely smooth, it's after you move in when the problems come. We feel lied to by Eastwood Homes. Warranty department sucks!”
“First time we built in our 35 years of marriage. Ready for a home with a first floor master. The process with Eastwood was great from the purchasing of lot and model. Experience at the design center and the building process with Justin leading the team. Moved in April of 2015. Enjoying the neighborhood with plenty of green space, sidewalks and walking trails.”
“Design Center experience was a rushed experience. Never knew we would have a drainage corridor/runoff in our backyard.
We have been very happy with the builder Thomas and how each warranty repair problem was followed up and fixed.”
“Sheri was a pleasure to talk to & work with.
Building crew were also very knowledgeable and willing to answer questions we had.
Have already recommended Eastwood to people at work.”
“I bought a new home, because I did not want any problems or worries, however since I move in, the last 6 months the dishwasher and fridge had to be service. Now the microwave isn't working, I can not get it fix due to cabinet molding is in the way, called warranty office, 3 weeks ago, sent pictures as requested and have not heard back, how long does it take to set up a service appointment??? I am wondering when the range, washer and dryer will quit working.”
“The only bad thing I have to say about the experience is getting the things corrected that we saw on our final walk thru it's been a solid week since we have closed and some of the ideas we signed off on were promised to be completed asap but it has been a week and I have to call and chase our contractor down to find out when the things I signed off on will be completed and it is never a straight answer and I feel that I am going to have to involve a manager to get things done. On the other hand the contractors assistance has been very helpful but he doesn't control the scheduling so it is hard for him to get the jobs done but he does stay in contact with us about every other day with an update”
“Our experience with Eastwood homes and associates was the best home buying experiences I have ever had. Every person we delt with was curious and professional. All our questions and concerns were answered quickly and efficiently. Special thanks Robert our sales agent and Rick . I will recommend Eastwood to anyone in the market for a new home. Thanks for everything.”
“I was a first time home buyer; and I was very excited about my first home. Unfortunately, from the very beginning, I had problems with Shannon Vista in Waxhaw, NC by Eastwood Homes. I had invested 11,000 in upgrades; and a 3,000. Deposit so I went ahead with the purchase although I had reservations. These are the problems I incurred, some of which were fixed others remain an issue. Problems: A roof beam was cracked (they said they strengthened it). I ordered wood stairs, they installed planking for carpeted stairs (fixed); I ordered a tall vanity in the upstairs bath, they installed a short vanity. I didn’t want them to do constructions while I was moving into the home so they offered a consolation of a garage opener. I unhappily accepted. The Garage Door installer did a terrible job – there are holes in my garage ceiling. All the concrete patios had to be redone because of large pits; and gravel that showed through the thin layer of concrete. My opinion is that the quality of this concrete was poor because it did not set properly and there are washed away areas. There are so many pits in my garage floor – it is ridiculous. I walked other houses while they were being built on my street, and I did not see the same pitting. The wood flooring on the first floor have several 1/8 height deviations in the boards; One area has 1/8 of an inch deviation that is very noticeable. I did not order the upgraded paint; and that was a mistake. I saw the painters mix up water with dry paint and apply it to my drywall. This concoction soaked into the drywall and you can see every line in the drywall. Also you cannot spot clean the walls because the drywall bubbles and rubs off. There are a few places where the paint is cracking and the mud tape is peeling. I have only lived in this house since May 2015. They Regraded the back yard due to water pooling, and they reseeded it, but grass does not grow where the water runs off – which is right in the middle of my backyard. So I have a Clay pool for a back yard. This is very distressing to me, because my dogs can’t play in the back yard when there has been any amount of rainfall. They refused to remedy the situation by installing Bermuda sod. Overall, the sales manager offered big, but the results have been horrific. And there have been a few nights I could not get home because the only road leading to the subdivision floods when it rains. If I had known this, I would not have bought the house.”
“I was sure that after my home purchase that would be the last time I would hear from Eastwood. I was so surprised to hear from them so often asking me how everything is going. I have called them up on some concerns I had. They answered the phone, listened to my concerns, and addressed them quickly. Even the Eastwood salesman, Mr Rosenberg has visited to ask if all is great in my new home. Well let me repeat what I tell everyone that asks, "Eastwood has built our dream home and has frequently called to keep that dream going." My experience with Eastwood is nothing less than perfection.”
“Working with Barry Ryalls in Covington at Lake Norman was fantastic! Building a new home is stressful, but Barry along with the other Eastwood staff members made the experience a little less stressful. We had a great experience and would recommend Eastwood Homes to anyone!”
“We were referred to Movement Mortgage on behalf of Eastwood Homes. This home buying experience was stressful, unorganized, and altogether a miserable ordeal. The loan officer was unprofessional, disrespectful, incompetent, and extremely arrogant. Movement Mortgage has proven with us to utilize unethical practices and we regret our decision to pick Eastwood Homes mostly because of this stressful home buying experience. On November 30, 2015 we went to North Carolina to close. We had the walk through two hours before closing and during the walk through, the sales agent informed us that the closing was not possible. The builder John Leach was not even aware that closing was not going through. The incompetence of this loan officer includes not sending out a vital document that needed a three day validation and not verifying the employment of my husband. Therefore, we wasted time and money taking an unnecessary trip from New York to North Carolina that we were not compensated for. The loan officer Mike Merriam sent an email at 2:00 pm the afternoon before to inform us that the closing was not going to happen. However, we were on the road since 7 am and did not receive the email. Nonetheless, Mike Merriam the loan officer displayed pure incompetence with his actions. Mr Merriam finally fulfilled his responsibilities by sending out documents and verifying employment and informed us on December 11, 2015 that we were cleared to close. However, I informed Mr. Merriam on December 10, 2015 that we were grieving as we had an unexpected passing of a love one who was very dear to my heart. On December 11, 2015 with this knowledge, Mr Merriam displayed pure callousness by replying to us how about Tuesday to close. We were so taken back by his inhumity that I contacted the builder John Leach and the sales agent Randi Bauer and really asked for them to interven because I did not know who to turn to concerning this matter. Nevertheless, Mike Merriam put so much pressure on us to close as we were going to this heart breaking circumstance. Adding to this already devastating ordeal, as we were getting ready to close, we realized that the builder never switch back the heat and water into their name. As required by Eastwood Homes, we set up an automatic transfer of the water and gas into our name as of December 1, 2015 since we expected closing was going to take place on November 30, 2015. I informed Eastwood Homes on December 1, 2015 that we were unable to switch it back to the builder as the builder can only complete this action. However, because Mr Merriam was stringing everyone alone making us all think that closing was going to happen within days of November 30, 2015, the builder never switch the utilities back into their name. Now, closing is scheduled for December 31, 2015. At this time, we were not permitted to take anymore time off of work because of our bereavement and flights were extremely expensive. Nevertheless, we did everything within our power to complete this ordeal therefore we asked my sister and her husband to represent us as a power of attorney because they live in Mooresville, NC and closing was to take place in Charlotte. Closing almost did not take place even on this date because once again Mr Merriam sent the package to the wrong paralegal. Additionally, we were going through another unnecessary ordeal with this officer via email. He was completely rude, disrespectful, and arrogant to me and my family. My brother in law was concerned that everything was in order and Mr Merriam told him that he was the biggest pain in the butt. Once me and my husband received the final closing document which was another disaster, Movement Mortgage changed the final closing document to an increased amount and only sent it to my sister and her husband who was our power of attorney and left me and my husband out of the email thread. We found out this information later on as the days past. Therefore, when we closed we were legally obligated to a higher amount for cash on closing yet we did not have any knowledge because we went off the amount that was sent to us. As the days pass, we were thinking that we closed on our home and we can finally put this nightmare behind us. Notwithstanding, that did not happen. We were informed by the marketing leader Daniel Dunes that the deed recording could not be completed until the original power of attorney forms were received. Therefore, we sent the original forms. Once Movement Mortgage received the original forms on January 6, 2016, we were informed by Daniel that we owed 900.00 and now the deed cannot be recorded because the amount we owed. We were confused and shocked to say the least! Movement Mortgage's unethical practice was costing us 900.00 more. I understand that legally it obligates us but it was an unethical way of retrieving more funds from us. Furthermore, Daniel the marketing leader informs me that he can arrange for the 900.00 to be reimbursed to us if we sign a settlement agreement. After the review of this agreement, I felt as if we were signing our soul to the devil and we refused. We were not allowed to tell our story or we will suffer legal ramification. By this time a lawyer contacts me, Asleigh Black and she informed me we cannot close because we are short financially therefore the deed cannot be recorded. I asked her how can we get out of this horrible situation since technically we are not recorded and she did not respond to me until days later when we refused to sign that agreement. Ms. Black the attorney informed me that we were now closed and the deed was recorded. Once again we were really baffled because I was just asking how to get out of this stressful situation with them because we were not closed and they were asking for more money. I informed Ms. Black of the incompetence, unprofessional, unorganized, and the unethical practices among many other situations by Movement Mortgage including how I asked her how to remove ourself from these unethical practices days prior because she informed us we were not technically closed and we were not going to sign to settlement agreement which was basically a gag order and I needed to know how long we have to pay the 900.00 from a legal stand point because of their unethical practice I understand we were really obligated to pay more money, she then informed me that the 900.00 was taken care of. Eastwood Homes, I ask that you understand this situation was not short of unhonorable. I even had to go through a negative situation with John Leach because we are receiving utilities bills for a house we did not even own. According to John Leach the bil was only 8.00 but the principal of it is that we should not have been obligated to anything prior to closing. He then informed me to send the water bill to was an administration, swilliams. Yet after that whole ordeal I did not even contact him about the heat bill. Who has the mental and emotional energy to continue on with a battle? We are mentally and emotionally drained! What was suppose to be "the American dream" and a wonderful home buying experience turned into a nightmare! The only person out of this nightmare that was truly upstanding and outstanding was Randi Bauer, the sales representative from flowers plantation. He always inquired how he can help and Eastwood Homes is very lucky to have him on your team. I have family that will be visiting and some are interested in relocating. How can I recommend Eastwood Homes after the disaster we were put through? How can Eastwood Homes continue a relationship with Movement Mortgage knowing the unethical practices and the nightmare that we went through?
Thank you for taking the time to review this email.
Aaron LaValley and Valerie Rodriguez-LaValley
Aaronlaval@gmail.com
3476788009”
