“As I am writing this review I am still waiting to hear back from customer service. I have made 3 phone calls all with extended wait time 30min+, 2 emails and still nothing. On the fourth phone call I spoke to Jordan who would/could not help me and informed me no manager would talk to me with my complaint as it was no worth a manager's time. I made an online order, they have sent me the incorrect game and it is up to me to return to a store for a refund??? They would not assist me with this fault that was clearly on their side or even refund me on shipping. The worst customer service I have ever received!”
“Eb games brookside and Stafford sold Faulty consoles and refused full refund only trade in. 6 months later went in and found out my wife and I are banned and doing any purchases without knowledge”
“Went in on 23: 12 cued for ages advised the lady I had no idea about these products said I need game for x box s. Trusted she knew sold me a pre owned disc with telling me it was pre owned for a system that doesn’t take disc
Ph the store on bring it back for a refund before the 10/1 it’s an Xmas gift
Didn’t advise I can buy it on line NO Help for non gamers 😞”
“Controller for Xbox stopped working, out if warranty because the are shut and can’t do anything!!!
The CEO should really read these comments and do something about their pathetic service.”
“Over the years just EB has just manage to keep falling. No longer be using them or suggesting it to anyone.
Get wrong console copies of pre-orders over the year's.
Games that are supposed to be brand new come with a scratch or finger prints on them.
Last one that put me over the edge was when I bought a pre owned console, controller had faults. Ps4 it self look like it came out a stereo type German dungeon. So as you could imagine was disgusting.
Cleaned console it work. However the controller wasn't. I went back to get a replacement one as it wasn't usable. Wouldn't replace it cause they had no pre owned ones. Making me pay for the brand new one. May as well got a new console for that or just save a little more and get a ps5.”
“I attempted to return a wired Xbox controller that was sold to my youngest son as a wireless controller => he wrapped it for my eldest son’s birthday. At unwrapping the present, it was obviously wired, so not opened. Following lockdowns etc the April purchase was returned by me in august => “the return is outside of return policy time”.
Refusal by staff to follow consumer law”
““Ana” from “customer service” really doesn’t know any customer service.
Reaching out to all the CEO’s, Managing Directors, Area Managers etc. She really is useless but actually she is pretty good at mucking you around and sending messages back and forward getting nowhere. She actually thinks she’s on a carousel game going around and around.
Pathetic!!!!”
“EB games got extra xbox series x consoles to sell to the general public and the staff rang there friends to come purchase them. Told head office and they didnt care. can not trust this company”
“The EB Games brookside trade ds games had a 50% trade bday voucher they did not accept it said on voucher any game very angry that for sure that happen.”
“Just went into EB Games in the city. I had seen a product on the shelf for sale. After discussions with others went in to buy it. Put the packet on the bench only to be told they were out of stock. I asked them what the hell it was doing out for sale. they stated it was a display model. I informed them how they have wasted my time. I had been in twice now for this. they didnt care. there was no "Out of Stock" sign or nothing. Unscrupulous traders. preying on the current situation with a complete disregard for consumers. If I could give 0 stars I would.”
