Eckman Reviews

Name: Eckman
Rating: 1.57

1.6 Rating 592 Reviews

13 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.6

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Eckman 3 star review on 20th August 2026

Hannah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been most disappointed with it, having been given a gift voucher for 10% off , made a purchase charged full amount and have been given no assistance in getting the 10% taken off the bill, if this 10% is not applied then items will be returned. Several items I noted which I would have purchased have bee n placed on the backburner. Replies in 24 hrs is a bit of a mockery., Hard to get a reply of any sort. R.Lloyd”

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Posted 11 years ago

Dear Ronald, I'm very sorry to hear of your experience so far. Please leave this with me and I shall ensure everything is sorted to your satisfaction. Best regards, David

Posted 11 years ago

“I ordered it, it arrived!”

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Posted 11 years ago

“I requested a catalogue of tools but i did not receice one peter featherby 82 caythorpe road caythorpe nottingham ng147eb”

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Posted 11 years ago

Dear Peter, Many apologies for this. I shall get our latest catalogue sent to you immediately. Best regards, David

Posted 11 years ago

“good all round service, customer service line excellent.”

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Posted 11 years ago

“I have rated this transaction as "poor" because when it came to supplying a replacement part for the equipment, which had failed, Eckman was completely useless!!”

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Posted 11 years ago

“My overall rating is classed at very poor, it should read extremely poor as I am still waiting for the catalogue you people promised me. How does one Review something they DID NOT receive?”

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Posted 11 years ago

“Good service and good products”

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Posted 11 years ago

“Took too long to arrive damaged sent back waiting for refund took 3 attempts to get it collected”

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Posted 11 years ago

“Item was not in stock at the time of ordering , but was ordered for me and delivered in good time. Well pleased with this purchase , saved me a lot of money being able to cut down the trees in my garden, This is an excellent piece of machinery. well worth the money”

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Posted 11 years ago

“Item took a very long time to come. I did not get the extra battery pack that I ordered. The hedge trimmer is ok but not really man enough. The chain saw keeps cutting out too.”

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Posted 11 years ago

“My item was not in stock and was delayed by some considerable time at the wrong time of the year for me, as I wanted to get my hedges trimmed ready for winter. I would have thought that batteries should always be available. When my battery arrived it worked perfectly and I have no complaint about the piece of equipment only the time I had to wait for it. A.A.”

Helpful Report

Posted 11 years ago

“Don't bother leaving an order on the ansaphone- no good. I expected the long pole to have to be assembled but had difficulty attaching chain & blade to the motor, a neighbour had to help & he still had difficulty although he had previously bought one! It is very useful in the garden .”

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Posted 11 years ago

“Exelent”

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Posted 11 years ago

“Prompt,efficient service although it took2/3weeks awaiting new stock.”

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Posted 11 years ago

“Was disappointed that I could not access technical support with query related to my previous battery operated Eckman hedge trimmer tool. In answer to my telephoned enquiry regarding this I was informed that the franchise had changed and that the current distributor did not include a technical support facility and that my query would be passed to the parent Eckman company. I did not receive any contact from that company !. The supply of my replacement purchased powered version incurred a delay due to stocks having been exhausted and replacement stock incurred an approximate three week time penalty. Product worked on arrival.”

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Posted 11 years ago

“Item arrived speedily and was exactly as described”

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Posted 11 years ago

“Just what I wanted, good customer service and product at a acceptable price. Plus I was told that the product was out of stock but was expected in a few days and this proved to be so. Would use company again.”

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Posted 11 years ago

“very quick delivery and will order again”

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Posted 11 years ago

“Due to high demand for the product I ordered(long handled hedge trimmer) I waited longer than usual for the order. The company kept me up to date with the progress and I am very pleased with the product and service I received.”

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Posted 11 years ago

“I found Eckman easy to deal with - the product I ordered ( a telescopic Hedge Trimmer ) exactly as advertised and I would use this company again .”

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Posted 11 years ago

Eckman is rated 1.6 based on 592 reviews