Eckman Reviews

Name: Eckman
Rating: 1.56

1.6 Rating 590 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.6

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a catalogue of tools but i did not receice one peter featherby 82 caythorpe road caythorpe nottingham ng147eb”

Helpful Report

Posted 11 years ago

Dear Peter, Many apologies for this. I shall get our latest catalogue sent to you immediately. Best regards, David

Posted 11 years ago

“good all round service, customer service line excellent.”

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Posted 11 years ago

“I have rated this transaction as "poor" because when it came to supplying a replacement part for the equipment, which had failed, Eckman was completely useless!!”

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Posted 11 years ago

“My overall rating is classed at very poor, it should read extremely poor as I am still waiting for the catalogue you people promised me. How does one Review something they DID NOT receive?”

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Posted 11 years ago

“Good service and good products”

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Posted 11 years ago

“Took too long to arrive damaged sent back waiting for refund took 3 attempts to get it collected”

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Posted 11 years ago

“Item was not in stock at the time of ordering , but was ordered for me and delivered in good time. Well pleased with this purchase , saved me a lot of money being able to cut down the trees in my garden, This is an excellent piece of machinery. well worth the money”

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Posted 11 years ago

“Item took a very long time to come. I did not get the extra battery pack that I ordered. The hedge trimmer is ok but not really man enough. The chain saw keeps cutting out too.”

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Posted 11 years ago

“My item was not in stock and was delayed by some considerable time at the wrong time of the year for me, as I wanted to get my hedges trimmed ready for winter. I would have thought that batteries should always be available. When my battery arrived it worked perfectly and I have no complaint about the piece of equipment only the time I had to wait for it. A.A.”

Helpful Report

Posted 11 years ago

“Don't bother leaving an order on the ansaphone- no good. I expected the long pole to have to be assembled but had difficulty attaching chain & blade to the motor, a neighbour had to help & he still had difficulty although he had previously bought one! It is very useful in the garden .”

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Posted 11 years ago

“Exelent”

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Posted 11 years ago

“Prompt,efficient service although it took2/3weeks awaiting new stock.”

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Posted 11 years ago

“Was disappointed that I could not access technical support with query related to my previous battery operated Eckman hedge trimmer tool. In answer to my telephoned enquiry regarding this I was informed that the franchise had changed and that the current distributor did not include a technical support facility and that my query would be passed to the parent Eckman company. I did not receive any contact from that company !. The supply of my replacement purchased powered version incurred a delay due to stocks having been exhausted and replacement stock incurred an approximate three week time penalty. Product worked on arrival.”

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Posted 11 years ago

“Item arrived speedily and was exactly as described”

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Posted 11 years ago

“Just what I wanted, good customer service and product at a acceptable price. Plus I was told that the product was out of stock but was expected in a few days and this proved to be so. Would use company again.”

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Posted 11 years ago

“very quick delivery and will order again”

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Posted 11 years ago

“Due to high demand for the product I ordered(long handled hedge trimmer) I waited longer than usual for the order. The company kept me up to date with the progress and I am very pleased with the product and service I received.”

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Posted 11 years ago

“I found Eckman easy to deal with - the product I ordered ( a telescopic Hedge Trimmer ) exactly as advertised and I would use this company again .”

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Posted 11 years ago

“Its the best one I ever had, Its easy to hold and it makes it easy to reach the top of the trees, pitty it can't clean the mess up after? Ha Ha! would recommed it.”

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Posted 11 years ago

“The telescopic hedge trimmers took a long time coming, though through no fault of Eckman. They were very courteous on the phone and helpful. The hedge trimmers are top heavy and when extended are hard to use unless you have huge bi-ceps, very disappointed with them.”

Helpful Report

Posted 11 years ago

Eckman is rated 1.6 based on 590 reviews