Eckman Reviews

Name: Eckman
Rating: 1.57

1.6 Rating 592 Reviews

13 %

of reviewers recommend Eckman

Company Reviews

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Metrics

1.6

Based on 592 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Eckman 3 star review on 20th August 2026

Hannah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling Service. Just come off a premium rate contact number having waited for 20 minutes to get a reply. I ordered a lithium battery and charger on the 26th June and paid extra for 48 hour despatch only to be told they have no stick and it may be another 28 days before the item is in stock. I have already purchased gardening equipment which took 10 days to arrive, so feel I have no choice but to wait. The company have not been in touch with me before my call to explain the problem and delay. I had previously emailed them twice but had no reply before I decided to phone them DO NOT BUY FROM ECKMAN.”

Helpful Report

Posted 6 years ago

“If there was nil stars, then that is where my tick would be....I have bought many Eckman products over the years, and always seem to have trouble with them. The customer service is non existent, The problem is that if the products are outside the guarantee, and they go wrong, its impossible to get spare parts. You are told that they no longer make that particular product and paerts are unavailable. I have a 24 volt lawnmower, and the batteries need replacing, no chance...I have a leaf blower, and the bag needs replacing... no chance...On top of that bought a telescopic hedge trimmer, which is so heavy its impossible to use at an angle..../.This company and the companies that sell their products need investigating ...I have E mailed about 30 times , written 3 letters but no response......Disgusting service.”

Helpful Report

Posted 6 years ago

“I've had to give a rating but they don't deserve the 1 star, I ordered on the 26th June, the money was taken from the bank bit I've heard nothing from the company, I've sent numerous emails. I've tried to call and ask to cancel my order but get ignored. I won't be dealing with the worse company ever.”

Helpful Report

Posted 6 years ago

“Please remove me from your mailing list Thank you very much”

Helpful Report

Posted 6 years ago

“Customer Services not answered two emails requesting delivery date for a flexible hose ordered 18th June. Reading other reviews does not make good reading. Reference to the Ombudsman looks to be on the cards”

Helpful Report

Posted 6 years ago

“I ordered a laundry product. It was manufactured in 2013 the expiry date is 2016. 6 emails and 3 telephone calls later - no reponse.Taking the complaint to the Dispute Ombudsman and my Mastercard provider for a refund. I wish I had read all other complaints before I spent £50.00 with them.”

Helpful Report

Posted 6 years ago

“Customer service is not very good, ordered to items to find one out of stock with at least 6 week expected delivery date. Requested item be removed from the order so the in stock one could be delivered and refund to date nothing so not ahappy customer who will buy elsewhere.”

Helpful Report

Posted 6 years ago

“Ordered hedge cutter paid £10 for next day delivery no sign of it emailed no response phoned 6 times all you get is there are over 5 in the queue, next step trading standards.”

Helpful Report

Posted 6 years ago

“Like many others who brought the "lightweight" Eckman Telescopic Hedge Trimmer, i tried to use it just the once. Like others, i was fooled by the add. the young woman holding the trimmer at full height. it`s totally impractical and i was mislead by the promotional add. trying to return it has proved just as much of a problem.”

Helpful Report

Posted 6 years ago

“Wish I had read these reviews as well , how can the U3A put this companies brochure in its literature. As with other customers my money taken 25th May no products received or any communication as at 11 June ! Difficult to contact , do not order from this company . As older customers we appear to be treated with contempt !”

Helpful Report

Posted 6 years ago

“I had an email from Eckman on the 10th May stating that they had my order. It is now 9th June, they took my money but I have not Garden Bird Feeder. They ignored my email. I telephone them today. There is always a queue of people waiting to talk to someone. I am begining to wonder if they should feature on the tv programme ' Rogue Traders ' I am a pensioner and cannot afford to give away nearly £30 and get nothing for it.”

Helpful Report

Posted 6 years ago

“After sales service is none existent.”

Helpful Report

Posted 6 years ago

“Long reach hedge trimmer ordered and confirmed May 22nd, but no delivery date given. Chased June 1st, 4th, 5th and 9th by e-mail - no response, Tried to telephone but a queue of 16 people. What sort of company is this? How bad can the management be? How can the company apparently ignore all the above negative comments and a rating of only 1.58? I'd give nil stars but that's not an option. David Dumbelton”

Helpful Report

Posted 6 years ago

“just a very short review DO NOT order anything from this company. I recieved a window washing pole which should have come complete but it was not , So phoned customer services and was told to send photos of it . HOW COULD I SEND PHOTOS OF SOMETHING I DID NOT HAVE .customer services are abysmal john fowler ps still waiting after nearly a month for the replacement”

Helpful Report

Posted 6 years ago

“After sales service poor. Took over a month to deliver on another occasion. Poor response to emails.”

Helpful Report

Posted 6 years ago

“I purchased a telescopic pole chainsaw, the motor has burnt out and I need new brushes and a holder. I've made several telephone calls and been told to email support @eckman, I've done this three times but cannot get any response. I can only assume that Eckman products are regarded as despsable and not repairable.”

Helpful Report

Posted 6 years ago

“Have taken my money and a month later still have not received water fountain. Have received no reply to my email asking where my product is. I wish I’d read the reviews before! Do not buy from this company!”

Helpful Report

Posted 6 years ago

“Still waiting for order from April, they have taken the money out of my account and have not replied to emails”

Helpful Report

Posted 6 years ago

“Do not bother with this company. Take money but do not send goods or answer enails.”

Helpful Report

Posted 6 years ago

“Items ordered when arrived antibacterial hand gel when they arrived both bottles had leaked so instead of 2x 250 ml only half of the gel in bottles emailed company with photos of the condition of items but over a week ago requesting a replacement still have not had a response very bad service”

Helpful Report

Posted 6 years ago

Eckman is rated 1.6 based on 592 reviews