“I booked a car through Economybookings for my stay in Malta, with a guaranteed “Toyota Aygo or similar”. Upon arrival, no car was available at all — not the booked model, not a similar one, nothing. The rental office even had me sign an official form confirming that they had no cars left, meaning the service I paid for was simply not delivered.
Despite this clear proof, I’ve been trying for over a month to get my money back. Their so-called “investigation” ignores all facts, and their responses are generic and completely disconnected from reality. There was no car, no contract, no services, and absolutely no justification for keeping my payment.
It is shocking that a company chooses to avoid responsibility even with official evidence. My advice: do not book here if you expect reliability or fair treatment when something goes wrong.”
“Because of a small booking error which cost Booking Group nothing, they chose to keep my full payment without any cost to your company other than a small booking fee. I paid for a car for 6 days and was one day late, so was denied 5 days paid booking for no other reason than greed.
Don't use this service, they are unethical”
