“i book the car when I arrive in
Paris I was told the booking was no good and I will have to book and pay again.
I have written and spoke to Booking Group enclosed all the paper work and was told I would be refunded the first booking amount and the money would be in the visa in 10 days, one year later and many emails there has been no $1500 refund.
Disgraceful”
“Absolutely trouble experience. Rented a car paid for it , the Rental Voucher said 0.00 payable on pick-up. Boy did they screw you when you show up to pick-up the car at Boutique Rent a Car which is at an offsite location. They try to upside you and you say NO then they say they are not renting you the car and they can leave is what they say. Again you are screwed where do you go ???? ended up paying an extra $400. Never again”
“I book a car for my stay @ Dubai for a week. It was really a mess , the voucher mentioned that as soon I reach Dubai airport whatever the terminal I should reach call a dedicated phone number which never answer , the airport police officer try to reach the phone even other car rental tried NO ONE PICK UP THE PHONE.
how do you manage your agent selection!?”
“BEWARE: BAIT & SWITCH / PHANTOM INVENTORY
I prepaid for a rental in San Juan (Booking B46454143), but this company left me stranded at the airport. When I arrived at the counter ("Ride"), they had zero cars available.
I called EconomyBookings support immediately. In a conversation I have recorded, their own agent admitted that they knew there was no inventory and had effectively cancelled the booking, yet they failed to notify me. Instead of helping, the agent told me, "Unfortunately, you will need to pay again," and tried to force me to book a new car at triple the price ($500+).
I was forced to walk to Enterprise and pay $445 out of pocket to get home. Despite their own agent admitting on a recorded line that they failed to provide the car, they are now holding my money and stalling with a "28-day investigation."
This is a deceptive trade practice. They sell cars they don't have and then hold your money hostage. Do not trust them with your vacation.”
“virtually no way to amend bookings and the request for help is dependent on an algorithm; also the refund is in their own currency which is another hurdle to get your refund swiftly.”
“price is changing at very last step, final price is hidden until the payment processing - you MUST be extremely careful and verify every step in the process, otherwise you WILL BE charged unintentional services, options etc
your card is charged IMMEDIATELLY - even if you opt for 1h cancel
currency is changing to EUR without your knowledge, again at the very end - when you see payment confirmation - there is no option to change”
“Looks like a scam. After paying the advance, the company changed the booking conditions, including deposit requirements and terms that were not shown at the time of payment. Very misleading and untrustworthy experience. I would not recommend using this company”
“When I arrived, there was no car available. This was the day before my wedding, leaving me no option but to book elsewhere at roughly three times the cost. It has now been four months and I still have not received a refund, nor any meaningful response despite repeated attempts to contact them. Being left stranded is bad enough, but ignoring a customer for months afterwards is unacceptable. If reliability or customer service matters to you, I would strongly suggest booking elsewhere.”
“Well for Starters you cancelled my booking sent me an Email and I need the car, I wouldn't have booked it otherwise. and now I dont have the car that I needed,
So I book another which is cheaper and you Charge me another $294 when the E-Wallet had enough Cash. You should have sent me an SMS because calling from some random Number I will probably Ignore due to Scammers and fraudulent calls you could have sent me an SMS saying please contact us, Also what Company do I get the car from Some one Please call me immediately so I can find out the rental company and also credit me back or discuss payments currently paid around $2800 for a car that I should be paying $1500 for”
“Terrible service, the pick up location was far from my landing airport, when we reached the rental company they refused to release the vehicle even though we agreed to upgrade the insurance to fully comprehensive. That was all fine now that we're asking for a refund for service promised but not rendered, we're asked a million questions and no sign of a refund and it's almost a month now since we informed them the services we not rendered even the rental company confirmed in their service that they did not render the service. Pathetic service. it looks like the company is using us to give them interest free finds. I'm still waiting to get my refund.”
“I booked a car and added full coverage through Economy Bookings. When I arrived at rental company they wanted an additional insurance amount (2 times my car rental plus full coverage) before I could take the car. I did not take the car as my contract specified I had paid for FULL COVERAGE. I have requested a refund from Economy Bookings but they have declined (I have written and spoken to 5 individuals) It is all in the hidden print within the contract. e.g. Full Coverage is really not insurance it is just a fee that says Economy Bookings will pay for damages if the rental company insurance doesnt pay so guess what you are paying twice for same thing but receiving "zip". Not a very honest company.”
