“Très mauvaise expérience : réservation confirmée en ligne, puis annulée quelques minutes plus tard car le véhicule n’était finalement pas disponible. Aucune solution de remplacement proposée. Manque de sérieux et de fiabilité.”
“Rented car in Faro, Klass Wagen. They are a scam company trying hard to sell you their insurance or find fault with your booking so they can cancel the booking and sell you a rental at their vastly inflated price.
The booking group are not interested in helping resolve the issue. Use them at your peril.”
“It's an awful company. They made me pay for a cancellation policy that is called "last minute" but instead is a "last hour" cancellation. Even worse, there were no way to cancel the reservation since the time to get the car was in 15 minutes. So what's the point in selling a cancellation extra that the client simply CANT use because of the hour? Bunch of thieves...”
“very poor service called the info number and was lucky to speak to a chatbot, I rented a car in Malaga and they charged my card sent me an email stating that I have to pay an additional 11 euro fee at the location well that 11 euro fee turned into about 110 euros, the rental place wheego ( avoid them also) told me to take it up with who ever I booked it with total scams.”
“Terrible, punitive process. Didn't accept my payment 3 times of trying. Accepted and processed on 4th attempt.
Then after 2 hours, cancelled booking, whereupon the price went up by £300 and accepted. This is not the way to conduct business.
I will not use again.”
“Warning
WARNING to potential users of Economy Bookings.
We have had a very poor and costly experience and their customer services team is unhelpful and unresponsive.
Almost to the stage where this feels like a scam.
In our experience, they use the cheapest suppliers they can in each location and that brings with it a real problem.
We used them in Sardinia in August and the rental company they used had the largest queue by far of all circa 20 rental firms at the airport.
As we stood in the two hour queue, we noticed that at least 75% of people got turned away with no car, causing a horrendous start to peoples holiday.
We were confident everything was in place for our booking having rented hundreds of cars over the years, however, they found a reason not to let us have the car. The reason was pathetic and not in their terms of business.
(I can explain the reason if people are interested).
We called economy bookings from the desk while being served, yet they weren’t able to help. They told us to email them.
We emailed them but they still said they can’t help.
We emailed them again and we have now heard nothing.
Very poor.
We have lost our sizeable deposit, we wasted 3 hours and had considerable stress at the airport and we had to hire another car direct from the airport at considerable expense.
It ruined the start of our holiday.
The moral of the story is to go direct to a well-known car company and perhaps pay a little bit more at the outset.”
“Booked car with Economy Bookings for the first time. During booking I have selected pickup and drop off time, have been quoted based on it and decided to go ahead. During picking the car I have been advised that drop off time is outside normal working hours and I have to pay additional 50 euro. I have disagreed with as I clearly selected required time and not have been advised about additional charge during booking. I have phoned Economy bookings and have been told to go ahead with car picking, to pay extra 50 euros and to contact customer service after car is returned for refund - they even sent me form to be filled up. When car rental finished, I have contacted economy booking but they are not interested, they don't want to refund 50 euro they promised over phone they are going to cover. Economy booking mis sold product and service, hidden fees. I booked car with economy booking, given required time and have been quoted based on it. Additional fee should be included in car rental or it should be clearly shown during quotation/booking confirmation. How customer can know if there is additional fee? how customer can know how big it is? So far looks like the lied to us over the phone. Very disappointed with customer service and service provide. Do not recommend to anybody, Avoid at all cost. I'm renting cars quite often and never had such bad experience and un-honest approach to the customer.”
“When you report an issue, AFTER paying deposit, they will only read you the fine prints and refuse to return your deposit. This is a horrible third party booking rental.”
“Shocking online customer service. I was charged extra and since complaining and explaining my case they’ve ignored my emails for weeks now. Beyond a joke”
“My flight was delayed and I called economy bookings, was transferred to the local pick up and notified them of the delay. Imagine how frustrating it was when I arrived at the pick up location and they had given my rental car away, saying I hadn’t arrived on time. I’m not sure what else I could have done; provided my flight number in booking, called when delayed, was left with no rental car upon arrival. Had to call and $150 uber and didn’t have a rental car for the weekend. Better yet I haven’t been reimbursed.”
“Worst customer service, and hidden fees are ridiculous.
operator hanged the phone and now they want to charge me even do I was never able to cancel this transaction because they cut communication.
I will not recommend this site or any sites associated with this company”
