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Booking Group Reviews

3.3 Rating 575 Reviews
59 %
of reviewers recommend Booking Group
3.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 8%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Booking Group 3 star review on 12th October 2025
Valentin Bahamonde
Booking Group 1 star review on 15th January 2025
Mark
Booking Group 1 star review on 15th January 2025
Mark
Booking Group 2 star review on 4th January 2025
ALY
Booking Group 1 star review on 11th November 2024
Theo W
Booking Group 1 star review on 8th November 2024
Anonymous
Booking Group 1 star review on 16th October 2024
Nath
15
Anonymous
Anonymous  // 01/01/2019
me dice que no esta actualizado mi numero de telefono y ha sido el numero de siempre
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Posted 2 weeks ago
VERY confusing!
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Posted 1 month ago
I could not receive my OTP either by SMS or by email Besides my mobile No is wrong in your system
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Posted 1 month ago
Kept timing out
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Posted 1 month ago
We had credit from previous trip, we tried to use it for this trip, and got a confirmation about it, but the sum was not reduced. Customer service will be available only within 48 hours, so we booked the reservation any way, hoping it will be taken care of when charging
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Posted 1 month ago
your cancellation/refund process is deliberately designed to be a poor experience.
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Posted 1 month ago
Very difficult to navigate website. It took me three customer service calls to be able to apply my ewallet
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Posted 1 month ago
Contrate el FULL COVERAGE, para una reserva de vehículo en el aeropuerto de Bariloche, y desde el 17 octubre que presente la documentación para el reembolso de los daños ocasionados en un aparcamiento al vehículo, pagados a la empresa de alquiler, sigo sin recibir dicho reembolso, ni tener información de como está el proceso. Con fecha 28.11, despues de varias reclamaciones, y Fullcoverage, me solicito nuevamente los extractos de la cuenta y de la tarjeta de crédito donde se reflejaran los pagos de la reserva y de la franquicia, que fueron nuevamente remitidos en esa fecha, sin tener ninguna otra noticia del reembolso.
Booking Group 2 star review on 4th January 2025
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Posted 9 months ago
I have been using economy bookings for years not realizing that they don't actually refund you if you cancel because it just says free cancellation which usually means refundable to the customer. I just had my first cancellation and the company keeps your money. You can have it if you book through economy bookings again, which they don't tell you that up front. If you're booking a cheaper deal for a major rental company you're going to be okay. If you are booking one of the cheapest deals even though economy bookings say that those companies are on site at the airport they are not and you will spend time trying to get to said car rental place. On top of that some of those cheaper deals have very predatory practices such as requiring you to have their insurance even though you have economy bookings insurance, and if you don't they hold thousands of dollars of your money. Economy bookings response to this was to continue to list the service.
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Posted 1 year ago
Booking Group is rated 3.3 based on 575 reviews