Ecotricity Reviews

Name: Ecotricity
Rating: 1.22

1.2 Rating 184 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

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Metrics

1.2

Based on 184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Phone:

01453761447

Email:

welcome@ecotricity.co.uk

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Ecotricity 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Ecotricity 1 star review on 26th August 2024

Anonymous

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

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“This is the worst customer service I have ever received. They are unable to do even the most simple ask. I have been overbilled, underbilled and it is always 'Human error' on their side. DO NOT BOTHER WITH THIS COMPANY!”

Helpful Report

Posted 5 years ago

“I do not only not recommend EGOtricity (as it should be called) but also its owner Dale Vince is an arrogant dustbin of a Human Being. I have investigated his company and also Forest Green Rovers, on behalf of clients and customers of my business (I am a Fraud Investigator with over 20 years experience in the field) and both are very fishy. Ecotricity is ripping its customers off, and for too long it has hidden behind its 'Green' image in order to con the public - i.e. the philosophy is if it looks Green it must be good. Not always so as Ecotricity has shares in 5G companies which mine Lithium for Mobile Phone batteries! Also, as it has tied up the accounts of Forest Green Rovers in its accounts under a Section 400, it is difficult to ascertain how much money Ecotricity is putting into the club (or washing from other Green schemes as Extinction Rebellion's Andrew Medhurst has allegedly put ER funds into the club which have not been declared to HMRC and therefore this could mean that the club is trading illegally. I have also contacted the FA as to this matter, and so far have not received a response but they have acknowledged receipt of my email to them. A Green Scam and Sham!”

Helpful Report

Posted 5 years ago

“It needs to be nominated the worst company ever! Please avoid this company! You will be shocked when you will see your first bill! There’s no professionalism, only promises, costumer service is very poor.”

Helpful Report

Posted 5 years ago

“been on hold for over one hour - no reply to emails but have now sent a "commencement of county court proceedings"!!!!!!!”

Helpful Report

Posted 5 years ago

“Account closed due to low meter readings (isn’t the point of a green company to have low energy use) had made payments and placed readings then get two huge bill that contradict each other. Have been in hold for over two hours no answer! No reply to email. I guess they don’t want my money. It’s a real shame rspb are linked to this disgraceful firm. Avoid avoid avoid!!!!!!”

Helpful Report

Posted 5 years ago

“Absolutely appalling company, I have had constant issues whilst dealing with them. They have at times made me think I am going crazy with the amounts they are claiming I owe, reading these reviews have solidified that they were ripping me off.”

Helpful Report

Posted 5 years ago

“We are customers since February 2017 and were very happy. We moved in a new house one year ago and then were billed on estimated meter reading. In September, we entered on the app the REAL meter reading, to clarify our consumption. Then... we received bills with "£0" every month. We thought that it was maybe because our initial estimated meter readings were too high... 6 months later, we received an invoice of £750.97 with the explanation: "your meter readings were locked by our system as they were lower than the estimated meter readings that had been billed to earlier. We know this isn’t ideal". But no commercial compensation as we wanted. On the phone: "we are happy when our customers realise this before us" and "sorry, we have a lot of manual stuff in our processes..." Conclusion: - we chose them as we absolutely wanted to have a green supplier - we are astonished and disgusted by the way our account has been managed. - we'd like to stay but we feel abused. We quit for another provider. Thanks for the poor service, Ecotricity! :-(”

Helpful Report

Posted 5 years ago

“Billed 11 months after closing account when had already paid. Double charged, no apologies.. Very disappointing. Rip off”

Helpful Report

Posted 5 years ago

“Rip off double charged, no apologies still disputing. Account was closed and settled 11 months ago and they decided to charge me again. This company should be close down...”

Helpful Report

Posted 5 years ago

“Won’t give unit prices over the phone. My prepay meter is using around £50 per week. On my previous supplier I was paying £25. When I rang customer services I was abruptly told if I wasn’t happy to leave to a cheaper supplier. I’m currently waiting for my switch back to utility”

Helpful Report

Posted 5 years ago

“Ecotricity pollutes Stroud by inflicting a giant eyesore of a banner on its office edifice. The banner represents a foreign power which no longer has any purpose as Britain is leaving the democracy hating EU. Boycott Ecotricity.”

Helpful Report

Posted 5 years ago

“Absolutely shocking company. I've had a bill for £450 and then £200 after I've moved out of the property because the staff are completely incompetent. I'd stay away from this company and I'd never recommend them to any one.”

Helpful Report

Posted 5 years ago

“Disgusted with this company, Joined because of a offer of £50 lush vouchers and the factit was "Green" energy, well never got the vouchers and we use a token meter and I have gone from using £20 each week to £27!! I literally put the £20 electric in and rather than give me the full £20 credit it drops down to £13!!! And don't even think of usuing the emergency which is only an allowance of £5, Its inexplicabe how they are taking so much. This week I had used £2.17 of the emergency ( despite putting on £30 last week) I just purchased £25 on the card put it in expecting it to drop down to £22 instead it drops down to £18!!! Its a complete rip off, do NOT switch or TRUST.”

Helpful Report

Posted 5 years ago

“I am a victim of Ecotricity's rip-off pricing, constant lying, and unprofessionalism. If you just joined, don't get comfy. You will suddenly have your bill go up astronomically and be trapped in a debt spiral in the middle of winter. Someone needs to protect other unsuspecting, well-intentioned people trying to go green who are being abused for it. #EcotricityRipOff”

Helpful Report

Posted 5 years ago

“Absolutely do NOT use this company!!! Prepayment key as single mum on low income... Scottish power was 30 pw now it's 75.00 yes 75.00 pw with ecotricity! I've just immediately gone back to Scottish power! I've just been given a 20.00 credit payment as I've no money left! App my meter wire ( without an engineer looking at it ) is the fault?? But yet nothing's been touched or changed in 2 weeks since switching?? Absolutely shocking! I never leave reviews but this is shocking and 2 weeks before Xmas:(”

Helpful Report

Posted 5 years ago

“Terrible customer service and overall a rubbish company. Take far too long to respond to their customers; deny they can do anything about bills and expect the customer to pay out for their ignorance and mistakes. Completely not impressed with their service or staff - avoid at all costs.”

Helpful Report

Posted 5 years ago

“Useless rip off merchants. Why would anybody want to waste their time with this bunch of idiots. High tariffs & pathetic customer service !”

Helpful Report

Posted 5 years ago

“Free RFID card ordered back in July 2019 to access there EV car charging points and nothing but excuses about backlog since then. Promises made that it would delivered soon. It's now November 2019, still no card and more BS excuses. I look forward to these idiots losing there monopoly on Motorway electric car charging. Lies, lies and more lies.”

Helpful Report

Posted 5 years ago

“Even tho I’ve been with them only few months before moving house/terminating my contract, I thought their rates were good, and had a lot of credit remaining after each payment was taken, all that changed when I finished my contract with them and my credit was kept! 👎🏼 Email after email and promises of refunds after promises, I’ve been refunded £6 of the £60 I had in credit! So not impressed.. not fair!”

Helpful Report

Posted 5 years ago

“Poorest customer service. waited ages to get someone on the phone who turns out to be ignorant. They are expensive than other providers. I don't see why people even go to them. Brainless people choose them for sure. Having above review on trustpilot MR/MRS. IMOGEN from ecotricity try to flag my review hence below was my reply to them. Imogen, I have moved on so your worthless efforts to show empathy towards customer has just gone down the drain. You guys had been given many chances to improve but you didn't hence I've given my business to your competitor and forced friends and family to do the same which means its a chain reaction of loosing customer for you guys. Hope you get paid in future too when down the hill your business is. Good Bye.”

Helpful Report

Posted 5 years ago

Ecotricity is rated 1.2 based on 184 reviews