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Ecotricity Reviews

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Ecotricity 1 star review on 14th October 2020

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I have to agree with the majority of reviewers here in saying this company is pretty much incompetent if you have any kind of issue. It seems like none of the customer service staff have the power to access the accounts in any meaningful way (whether that's staff on the phones, email, online chat or Twitter) because they always say they'll pass on your request but then you have to follow up 5 times and wait weeks before anything happens. Sign up with a different supplier.”

Posted 3 years ago

“Just the worst experience ever and far from competitive on price! They failed to set up my direct debit for 12 months despite me repeatedly submitting the information and having it confirmed, then when i came to cancel, they miraculously found a back log of readings i'd found and wanted to charge me £1200 for the pleasure. This issue has been going on now for 8 months and i've only been offered a £30 statutory compensation and a measly £70 off the bill. It's now been 8 weeks since they 'escalated' the issue, with now given timeframes for turn around, but they are failing to respond to even the most basic of emails, continually breaking promises or making false claims, and just generally not being able to find their arse from their elbow. Awful, awful company who i would be surprised still exist in a few years.”

Posted 3 years ago

“Beyond incompetant they have non existent customer service they manage to ring me monthly i explain everything in detail (i had two different accounts with them) they promised to send me a final bill and bills for June-October - absolutely NOTHING happens and now they have put some debt company onto me !!! They are a joke but it is actually not a joke i had to explain to the debt company that i would be deligted to pay if only i received a bill they should be shut down”

Posted 3 years ago

“The worst company - waste of time & money The worst company - do not sign on with this company, you will be spending a ridiculous amount of time on the phone cleaning up their mess. Charging me incorrectly for bills that aren't mine, an account switch over seemed to be the most difficult task for them to complete correctly. They let you know they have dealt with a situation but will send you multiple bills for months you have already paid. They have major communication issues - do not sign on with this company or you will be spending hours on the phone to them. Waste of time & money.”

Posted 3 years ago

“Utter incompetence I have not been in a flat I rented for nearly 3 months I then received a £500 bill. Not even the fridge was turned on in the flat. Total confusion over the meter reading I even sent a picture of the meter showing £14.45 the bill I received is over £450 more. I was assured by 2 seperate staff members there appears to be a meter issue as even now nobody is living there at midnight the meter is sending a 6000kwh . I have also had 2 collection agents phone from ecotricity that do not read notes and are unaware of what is going and have to be told to check notes on system. Avoid this company at all costs”

Ecotricity 1 star review on 14th October 2020

Ecotricity 1 star review on 14th October 2020

Posted 3 years ago

“Hugely overcharged by Ecotricity, I am a person living alone and they were taking £171 per month - supposedly because I was in arrears although they couldn't explain why I was being charged so much. Couldn't access my bills online because of a technical glitch at their end and when I phoned them, I spent ages on the phone with a stroppy- teenage-sounding girl who was unbelievably rude and unhelpful and left me hanging on for ages before finally cutting me off. I switched energy suppliers that very same day. I only wish I had switched earlier, it would have saved me a whole load of money.”

Posted 3 years ago

“First they Lost my £50 voucher from the energy grant. Then they retopped up £50 saying a weekly payback. I just topped up £15 and its taken all of it against the £50 im ill i have no Electricity and im done with this company i dont think they have a clue what they are doing. They cant even provide me with my top up history or a search for the voucher and keep saying that EDF have the main details ???”

Posted 3 years ago

“Terrible, customer service are useless and their billing system is all over the place, totally inaccurate, smart meters don't work. Shame as the green thang is great, but they're useless AVOID AVOID AVOID”

Posted 3 years ago

“Started off very competitive, then the monthly bill kept on going up and up!!! Just before I left was paying more than double a month for Ecotricity, than my last supplier. After contact their support they admitted that they are not the cheapest. They couldn't really explain my high bills and did give me a slight reduction but was still way higher than i expected. I have now moved supplier and have a steady monthly rate that is way cheaper. Its a shame as i was really taken with the green vibe but could not justify that super high price.”

Posted 3 years ago

“The word that comes to mind when I think about Ecotricity is incompetence. I am currently in touch with the media to report the issue so any unhappy customers, please contact me at 07490292696. As I am collecting evidence against this dodgy company. I also reported them to the authority This company never respond on time. it is with great regret that I ended up with a company like this”

Posted 3 years ago

“Appalling company as noted by all the other reviews here ...and as always happens your unable to give minus 1 star to these conmen. A total phoney company lead by a guy who claims he used to live in a van to get sheep to believe hes somehow green lol . hes a multi millionaire capitalist profiteer who will leave your gran with no lecky while hes eating bacon on his yacht..yes yacht not the windmill some believe he lives in. Ive had the Vince guy in a chat and he doesnt give two effs about whats written here he lives in a different world detached from your freezing granny or your prepaid extortion meter. People like him should be banned from supplying necessities, like letting a wolf tell the sheep whats for lunch. Kak Tory Britain”

Posted 3 years ago

“Appalling company as noted by all the other reviews here - I supply regular accurate meter readings but their billing system is all over the place meaning you will suddenly find an unexpected bill for £hundreds coming through the door - this is a shock that nobody wants especially when you pay regularly so stay well away. Customer service is beyond inept and when I asked a customer service rep who his electricity provider was he paused and then said "Aeon". When I asked why he wasn't using his own employer as a provider all he could say was "Erm...inertia." So there it is from the horse's mouth - the people who work there are clearly used to these problems and don't want them for themselves so stay well away! I'll be switching provider this afternoon, inertia most definitely won't apply here...”

Posted 3 years ago

“If I could give no stars I would. They messed up at the start of the contract, not agreeing the meter readings, and same again at the end. Sending my final bill 5 months after I left them. I was with them just 3 month and total bills came to over £400, with lots phone calls and hassle.”

Posted 3 years ago

“I switched to Ecotricity and my bills more than doubled. They insisted they only had one tariff and the months later told me I could have saved hundreds by switching to their other tariff! Customer service is really poor. They are always apologising for errors in their systems and technical issues that will be resolved etc etc I want green energy, but not from a company that uses it's green credentials to rip off consumers. There are many other green suppliers.”

Posted 3 years ago

“Horrible, horrible horrible company. NEVER SWITCH Switching to ecotricity was a terrible idea. I will be leaving immediately. To recap: They didn't bill us for six months They then sent a bill for £1000 plus pound. They immediately start to send threatening letters demanding payment. I called them and they were extremely pushy in getting it paid back on top of usual Billing in six months- I agreed. The threatening letters continued.. I phone them again- the pushy agent hadn't set up the direct debit to the account. I got taken through it again. Thought, it couldn't get any worse... I made a complaint and "Jake" "holds his hands up" and offers a token "£30 to say sorry" .. Today. A week before the direct debt was agreed. They have taken an unauthorised direct debit of £238... which has caused an unauthorised over draft... and stolen all of my money a week before payday during the Covid19 crisis.. Thankfully my bank is returning the payment ASAP... THE PLOT THICKENED!!! Ecotricity removed this review claiming I wasnt a customer. It was reinstated by trust pilot.. They tried to block my transfer to another company because of the arrears on the account-cause by their practise. Arguments ensued, more pressure to pay quickly.. A manager later come onto the scene. They explained that the random payment I referred to earlier, was a payment for SOMEONE ELSE'S utility account which they had set up a direct debit from my bank account to. So j was paying someone elses bill... Long and short of it: they were very very sorry. They gave me £250 credit towards the bill. I have been allowed to switch suppliers without clearing the arrears.. I am now with a nice company that send Bills, on time, for the amount you are expecting..”

Posted 3 years ago

“Horrible, horrible horrible company. NEVER SWITCH Switching to ecotricity was a terrible idea. I will be leaving immediately. To recap: They didn't bill us for six months They then sent a bill for £1000 plus pound. They immediately start to send threatening letters demanding payment. I called them and they were extremely pushy in getting it paid back on top of usual Billing in six months- I agreed. The threatening letters continued.. I phone them again- the pushy agent hadn't set up the direct debit to the account. I got taken through it again. Thought, it couldn't get any worse... I made a complaint and "Jake" "holds his hands up" and offers a token "£30 to say sorry" .. Today. A week before the direct debt was agreed. They have taken an unauthorised direct debit of £238... which has caused an unauthorised over draft... and stolen all of my money a week before payday during the Covid19 crisis.. Thankfully my bank is returning the payment ASAP... THE PLOT THICKENED!!! Ecotricity removed this review claiming I wasnt a customer. It was reinstated by trust pilot.. They tried to block my transfer to another company because of the arrears on the account-cause by their practise. Arguments ensued, more pressure to pay quickly.. A manager later come onto the scene. They explained that the random payment I referred to earlier, was a payment for SOMEONE ELSE'S utility account which they had set up a direct debit from my bank account to. So j was paying someone elses bill... Long and short of it: they were very very sorry. They gave me £250 credit towards the bill. I have been allowed to switch suppliers without clearing the arrears.. I am now with a nice company that send Bills, on time, for the amount you are expecting..”

Posted 3 years ago

“Absolutely shocking behaviour rudimentary knowledge of customer service erroneous transfer procedures then send your account to a debt collections agency”

Posted 3 years ago

“Deliberate overcharging. Dishonest and unhelpful staff. Inaccurate bills. failure to accept customer meter readings. This is the worst energy company I have ever had the misfortune to use.”

Posted 3 years ago

“This company is shockingly bad at billing and customer service. They under charged me for months even though l sent in readings. Then sent me a bill for nearly £900. I was so annoyed and frustrated with them as their customer service is truly appalling. So please avoid this company at all costs. There are much better companies out there”

Posted 3 years ago

“Have been with Ecotricity for years -business customer. Used to be good-now no one answers your call-even before pandemic. Tried submitting a meter reading online (their estimates are way out) but it would not accept my submission unless I entered a gas reading. I do not have gas! Hopeless.”

Posted 3 years ago

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Ecotricity is rated 1.2 based on 173 reviews