“AVOID at all costs there prices are a joke I mean I'm paying £150 a month and I live in a 1 bedroom flat and when ask to change tariffs they said I carnt (£150) a month what planet does this company come from Rob you stupid”
“I have no idea who this people are. One day they sent to my address a letter stating they had decided by their own initiative to open an account to my name. They don't have my data so the letters are nameless, but they claim I have to pay to them and send letters every week. I tried to contact them to solve the issue but I never get any answer. Stay away. They are pure scammers.”
“green but terrible customer service
I changed to Ecotricity because of their great green credentials. I wish I hadn't it has turned out to be a distressing and stressful experience. My bills are completely unrealistic and they will not investigate - or if they are they are not communicating with me
They have not addressed my concerns or even replied to complaints or questions by email.
They do not answer the phone- more than 2 hour wait each time- if they answer at all.
They promise to call back but never do.
It is therefore impossible to engage in a discussion or query about the energy usage of the house
There is nowhere on the site to initiate a chat to get the relevant information.
Such a shame- a really green energy company, which we should all be striving to use. BUT absolutely atrocious customer service.”
“Appalling. Would give zero stars if I could. Customer service non existent and I’ve waited over three hours to speak to someone on the phone. One of the worst companies I’ve dealt with!”
“be aware ! the worst customer service ever - no replies to emails, no updates about cases, mess in the system, giving misleading information , totally unprofessional”
“If I could score them at zero I would. Shocking. My bill for January was over £600! £400 for December and £400 for November. We only have a 2 bedroom house. It's made me ill. I have been in tears and not sleeping. How can it be so high and how can it go up by 50% in one month?! £1,400 for 3 months. Unbelievable! I am switching to Scottish Power tomorrow. Dale Vince should be ashamed of himself. I am SO UPSET ABOUT THIS AND FEEL ROBBED.”
“Can't get through, moved into a new property, Ecotricity was the supplier I cancelled then straight away as never heard of them and used a familiar supplier I have received a high bill to be made for the month that we were in the changeover period I cant seem to send meter readings through and can't get hold of them to sort it.”
“On hold for 2 hours so far, new house had them listed as supplier so we had to call them. Guess whos heading over to Uswitch after this call finally ends?”
“Since October I have paid Ecotricity over £1000 for gas and electricity. My last bill in January was over £400.00 I paid them in full using my credit card, to enable me to move to a new supplier. However the move was stopped by ecotricity and now another bill is due. Next step is the Ombudsman.”
“Avoid this company where possible, I was advised by my lettings agent to use this company / this provider was already supplying the building. After receiving my bill, I attempted to contact them multiple phone calls over 4 - 5 hours wasted still no answer. There appears to also be no direct way to contact them other than calling, I wish I had looked at the reviews.”
“Nobody answers the phone - on hold for hours. Massive bills coming in when nobody has been in the house (we all went to family homes over xmas) of over 200 quid when our usual bill is 60. I am disgusted by this company, it seems nobody can get through!?!?! INTERNET DO YOUR THING!!!!!”
“My niece sent me her two recent bills November and December one was for over £600 and the Dec was over £800 she spent 2 hours trying to get intouch with them no reply the bills coming in every month was extortionate,this company has got her in so much debt that we have at to change suppliers now speaking with the ombudsman”
“Been told by meter reader my pre pay meter is faulty spent most of the day trying to call them they just don’t answer tried several numbers same message no answer requested a call back didn’t happen emailed then to get automated reply saying up to 10 days before I will get a response and I think they knew there was a problem as they contacted me about 8 weeks ago and asked for photos of the meter then said they would fit a smart meter then never got back to me”
“Awful. We received a huge bill of £200 in November and we’re told to just pay it because that’s what the readings said. We consciously kept the heating off in cold December and were away on Holiday for 10 days. Then received at the beginning of January a bill for £520. Our usage has some how timed by five even though we have not used that much electricity and been away. On hold for an hour and still no one answering. Really poor service and it’s causing so much stress.”
“Ecotricity have been bullying me to pay a near £500 charge for 28 days worth of electricity... for me to then find out they've been charging me for a different (much larger) properties ELECTRICTY. Every time I have contacted them the progress made from the previous call would've been seemingly 'lost', in the form of emails, and overall knowledge of our dispute - I should also note that the average on-hold time is around 2hr/s! After multiple phone calls it turns out I've been paying the wrong apartments electricity bill, who have been nearing my yearly average EVERY MONTH. For a company that is one of the most expensive out there, I expected good communication, and overall basic ability to not mess something up as simple as this. I am actually OWED money from the company, not the other way around! I am absolutely appalled at how this company has handled this situation. I expect a higher price of service would equate to a better experience, but in this scenario I have paid more to be seemingly scammed by a company WHO will not let switch over from their services until they've conducted an investigation; an investigation I might add, which is regarding how useless they are!”
“Total rip off. I was away from my flat for 3 weeks and got my electric bill for the month. £154 they say I must have something on thats using up the electric. Kept telling them there's nothing on that would do that. But they say there is. I know what is being used in my home. Stay away from these money grabbers. There charging people what they like and are getting away with it.”
“Absolutely rip off , my bills tripled , no customer service .waiting to speak to someone for 2 hours just to be told we’re undercharging you we need to double them again . Reporting to ombudsman”
“Horrible experience dealing with ecotricity , spent hours upon hours trying to get thru a number which NO ONE EVER PICKS UP . Their automated top up apps and meter do not register payments AT all now stuck with no electric and no one picks up the phone to assist. An absolute joke of a company”
“Terrible experience. I switched via the Big Switch to do my bit. I wish I'd read reviews first, but thought green must be ethical right? Was happy to pay 20% more than existing supplier to be green. The website says prices won't go up for 12 months. Very quick with the automated emails, but try getting through on the phone or getting a reply to an email. An email autoresponder says we'll get back to you within 24 hours, or a little longer if we're busy. It's been 3 weeks and no reply. Meanwhile I've switched again. Why? Because Ecotricity said they've had to "adjust" their prices, putting them up 40%! I "enjoyed" one week at the original price the three weeks at 40% more. A bill of £330 in a month! They also did not set up the direct debit and are chasing me for a manual payment. I think I'll settle when they respond to me.”
“Being vegan I liked, and to be fair do still like Ecotricity. But they've been charging me ridiculous amounts. They now want to increase my monthly payments to £247 despite being £570 in CREDIT. I have spent hours trying to get hold of someone on the phone. This is stupid now.”
