Ecotricity have been bullying me to pay a near £500 charge for 28 days worth of electricity... for me to then find out they've been charging me for a different (much larger) properties ELECTRICTY. Every time I have contacted them the progress made from the previous call would've been seemingly 'lost', in the form of emails, and overall knowledge of our dispute - I should also note that the average on-hold time is around 2hr/s! After multiple phone calls it turns out I've been paying the wrong apartments electricity bill, who have been nearing my yearly average EVERY MONTH. For a company that is one of the most expensive out there, I expected good communication, and overall basic ability to not mess something up as simple as this. I am actually OWED money from the company, not the other way around! I am absolutely appalled at how this company has handled this situation. I expect a higher price of service would equate to a better experience, but in this scenario I have paid more to be seemingly scammed by a company WHO will not let switch over from their services until they've conducted an investigation; an investigation I might add, which is regarding how useless they are!