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Ecotricity Reviews

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long standing problems with this company. Always question meter reading, demanding photographic proof and sending meter reader the day after I send readings to confirm. Then ignore my readings and send an estimated bill. Finally decided to switch and then real problems started. Sent letter increasing direct debit (based on their estimates) when they knew I was switching, sent an inaccurate bill which I queried and sent further photos to prove readings, sent a letter with inaccurate charges, contacted and explained, sent final bill, PAID final bill, sent demand for payment of final bill (which was paid), sent a letter demanding payment of inaccurate bill (they said it had been rectified) with threat of referring to Credit Collection Agency. Called but no one available as they all go home early. Now all I can do is wait for the Debt Collectors to pound on my door.”

Posted 4 years ago

“This lot are a bunch of low live, stay well clear, they are a set of #####, Anthony Lowe, is the worse, couldn't run a fete,”

Posted 4 years ago

“as most companies, when things are OK, it is a smooth sail, but as soon as issues arise, it turns out it's been a nightmare. I live in a house share where one person left. She asked to get someone else who was already named kb the bill to become the main account Holder. They shut down the account and creates a new one. They still charged the previous person up to two months after, they didn't ask the new person if they wanted to take ownership of the account and by shutting down the account, despite that person being named on the previous one, ecotricity locked us out of being able to check previous bills. I wanted to become responsible for the account and I wasnt allowed until the current person volunteered me, then I had to call back and confirm things. Never ever had to do that before! I placed a complaint with the company for the previous opening/closing of the account and same guy who took the complaint down (not a manager), responded that they closed the complaint with exactly the same words they have me before I made the complaint. And to Top it all off, they sent the full details of the complaint to the email of the previous account owner! Not me!!! A proper joke of a company. Don't bother with them.”

Posted 4 years ago

“I wish I could give no stars. Still charging me after I have moved out, the worst energy provider I have ever used. No idea what’s going on. There are other green providers that are professional out there.”

Posted 5 years ago

“nothing but scamming thieving cunts. my first bill is £151.07 when i was told i would be paying £38 a month. i live in a one bedroom flat and only have my fridge freezer on all day. and i do NOT watch tv or anything. STAY WELL CLEAR PEOPLE”

Posted 5 years ago

“Bunch of thieves I was out of work my bills were 522 a month for gas and electric !!! Can u believe it , I went in to financial difficulties and distress I couldn’t cope , they had 2500 out of me in 5 months for a semi detached house , I have reported them ,they robbed me blind I still owe them 447 after I changed companies .please stay clear I only join as it said it helped animals.i hope I can get some money back ,! In the hands of the ombudsman now I am still struggling to get back on my feet again”

Posted 5 years ago

“Horrible company on all fronts, and if you have them as your current supplier switch as soon as you can. I got Buckingham Palace bills for a garden shed. None of their billing is correct as they apply variables on different aspects which ensures you really don't know how they calculate your bills. If you have them estimate you're usage I can guarantee they will send you very low bills until you send them and actual meter reading and then your world will be turned upside down. This company is set up to steal and then fail. This company is criminal and Karma will kick in.”

Posted 5 years ago

“Keep sending me bills from my old address even though I moved 3 months ago and have informed them 3 times now!”

Posted 5 years ago

“They may have green credentials but they are extortionately expensive and their customer service has rapidly gone downhill. It takes half an hour just to get through to them on the phone. There are other much better and cheaper suppliers out there.”

Posted 5 years ago

“Awful experience with Ecotricity. They mis-billed me for 3 years, despite me providing correct meter readings. Once I ended my contact and left the country they tried charging me a £5K bill! Stay well clear of this disgraceful company.”

Posted 5 years ago

“As a disabled customer I was unable to get to the bank to deposit funds to top up my smart meter. One phone call and Ecotricity had topped up my meter for me giving me time to get money into the bank. Absolutely amazing company, 5* are not enough.”

Posted 5 years ago

“Extortionate prices combined with the worst customer service ever! Ultra rude management and operators; a disgrace of a company. Stay away!”

Posted 5 years ago

“Don't be fooled by this companies image nor it's slick 'Green' marketing campaign. Extortionate prices, couldn't-give-a-monkeys customer "service" managers. Overcharging me for 12 months based on estimates despite being supplied multiple meter readings. OFGEM rules state that inaccurate bills based on guess work do not have to be paid until an accurate usage figure has been calculated and any monies owed refunded. Dale Vince tries to portray himself as an eco warrior...just another bandit CEO looking to steal from everyone he can. Swerve this bunch thieves at all costs.”

Posted 5 years ago

“Avoid this company like the plague. I moved into a new flat in October last year, keep ringing to be told there’s a high volume of new customers and I’m on their ‘proirity’ list, it’s been 6 months now and I’ve not had so much as a letter from them, never mind even a customer number, welcome pack or a bill! Customer service just gives the same excuse every time that there is a long waiting list for new customers, surely not six months worth!? It’s meant I’ve had to keep money aside when I don’t even know how much my monthly bill will be, and will inevitably be hit by a massive bill when they finally pull their fingers out, I will have probably moved into a new flat by the time they do.”

Posted 5 years ago

“The worst company I have ever had the misfortune to deal with. Joined them in April 2018 and it took them just under to change the smart meters. The gas meter is stuck on one reading and the smart meter reading unit never gives actual meter readings just estimated. Changed back to BG and it has taken them two months to get any sense from Ecotricity. I am a carer of someone with Dementia, which I made clear, when complaing to Ecotricity. Because it is nearly eleven months to sort things out it was/is extremely stressfull because of not knowing how much I owed. I have requested a full and detailed statement, at least six times by email and signed for letter, of how much energy is being used and they have never supplied me with the info. All bills have been estimated. I have now made a complaint to the Energy Ombudsman and I'm waiting for a response. I also communicated by email and phone and they have never replied.”

Posted 5 years ago

“OFGEM raised the cap so Ecotricity swiped the full 10% increase overnight. That'll be £150/yr increase for us. They might claim to have green credentials and a hippy boss but don't be fooled, Ecotricity are just another energy company putting profit before people.”

Posted 5 years ago

“My monthly bill has increased significantly so I made an enquiry as to why - Your usage has increased (that old chestnut) which even if it had shouldn’t account for such a rise per month, I’ll be making comparisons when I have time and switch to another provider, I expect the following response........ I’m sorry to hear you’re unhappy but there’s been an increase plus Ecotricity are saving the planet (and using consumer funds to do it with). I’m off....,”

Posted 5 years ago

“Very expensive electricity with poor customer service. Have been with this company for 3 months now and every moth the bills are getting bigger and bigger. I am paying loads of money for 4 hrs a day of electricity (work every day until 8pm) for a single person in a studio flat!! I was given a display for my flat that would show me day by day my approximate bill and how much electricity I’m consuming. This month the estimated amount for my bill was £31 and I ended up with a final bill of £60!!!!! Called the company to ask them for an explanation and they told me that the in house display it’s not accurate. So please can somebody explain me why would you provide users with a useless meter!!!!! I believe that to be a scam!!! Customer service advisor had no answer for me, and just told me that yes the company has expensive prices and that if I can’t afford it should think of moving to a different one! That’s when I realised the company was a joke! I would definitely end my contract if it wasn’t for my landlord. Unfortunately I have to stick to Ecotricity but will write reviews to advise people not to choose this company!!”

Posted 5 years ago

“Customer service is horrendous and extremely patronising. Moved in to property on April n still having problems tried to switch twice and their is always a new issue that comes up to stop us moving. WOULD NOT recomend.”

Posted 5 years ago

“Terrible customer service. No one ever returns calls even though my complaint has been flagged as critical! Fed up of ringing and emailing. Problems have been going on for over a month. Being billed for someone else's meters and being sent chasing text messages and letters. Have changed suppliers on 1st Oct and still I am being billed! I would not recommend this company to anyone.”

Posted 5 years ago

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Ecotricity is rated 1.2 based on 173 reviews