“I bought grassdeck boards and they are fantastic great quality quick and easy delivery plus website is great it helps you calculate how much you need and price as well couldn't be happier with everything well-done to edecks will use you again.”
“Bought 2 of reject deck kits. They seemed really good value however both the joists and decking are simply too flimsy. I have had to put posts absolutely everywhere to try and avoid flexing and have bought more joists locally because they are supplied to fit every 600mm which isn't enough for this ultra thin material. Also I had 2 deliveries because I changed the design and neither driver gave me a call 1 hour before delivery like they say. Communication is generally poor.
After buying the extra joists from a local wood yard (they won't sell 3.5 X 1.5 wood as decking joists) I will only use them from now on.
Yet another point: I bought some seperate reject decking to use elsewhere and this was really poor quality compared to the reject decking kits material. Some is unusable.”
“BUYER BEWARE! Original item was delivered incorrectly, replacement has not arrived and is now well beyond the replacements promised delivery. Customer Care do not respond to to their own online ticket process and do not pick up calls when you dial in. Voice mail is all I've encountered and messages go unreturned...AVOID!”
“This company sell second quality rubbish.
Fought for refund via PayPal and whole order returned.
Do not buy from. This company if you are looking for quality timber products.”
“Shocking customer service, unable to despatch or deliver goods when told, changed delivery dates, customer service non existent, can never get hold of anyone so have to email, never reply and never return calls. Avoid at all costs.”
“Out of an order for 22 larch wood decking boards, I had 10 of them which were a very poor standard. My order was for £200+ and all I received was a refund of £17 for faulty boards.
BEWARE of ordering from EDecks, as customer service is diabolical!”
“Reluctantly I gave wreck 1 star
This company is totally laughable avoid like the plague
( I somehow knew they would do this ) just by the ridiculous way you have to deal with customer services
They delivered the wrong decking not hard to work out
I ordered " Grooved decking "
Got " Rippled decking "
Reported it - they asked me to send photo - I send photo - ha ha they say they can see slight grooves in my decking so they have sent what I ordered BIG HA HA
Whichever AR$÷h@le looked either needs to go learn the difference in the produces or needs to go to Specsavers or is this just the way the company runs it's business
Also told me is I want to return I will be charged for it
SAD AND SERIOUS vile way to run a business
Shame on edecks avoid at all costs”
“I’ve been meaning to feedback for a year or more now. Basically bought the Hollow composite board, it’s atrocious, laid it with 1:100 fall like a normal deck, the board has split and buckled all over the place. It’s crumbles under pressure, the 50% bamboo fibre is not fit for purpose in this country ie frost & wet ....£2,300 of rubbish the composite boards are the same water sits in them and freezes... I’m a professional and fully registered with 25 yrs experience. Edecks washed their hands of it saying I didn’t use end caps that’s why it’s like it is in the state it’s it in. Basically I had to relay new deck for client using a quality board from Millboard. Do not use this company Edecks terrible products and customer care. I note they have discontinued the hollow board due to so many problems. Shame they couldn’t hold their hands up at the time I originally complained over a year ago. Do not use Edecks.”
“Delivery was slow. Item delivered was not suitable. When tried to return, faced with 20% restocking fee and £35 pick up, that’s if you can return at all. Avoid unless you are absolutely sure you know what you want and don’t need speedy delivery.”
“Decking arrived on wrong date, at wrong time (pre 6.30am and claiming I wasn’t in!), dumped in front yard rather than in back garden as arranged, and the timber itself was wet to the touch and replete with green mildew. Heard nothing back from customer services who are apparently “dealing with other customers”....do not buy from these cowboys”
