EDF Energy Reviews

1.3 Rating 763 Reviews

6 %

of reviewers recommend EDF Energy

1.3

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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How quickly does EDF Energy resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 58% of reviewers feedback is EDF Energy takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

63.91%

Industry Average

“ Excellent customer service and speedy reply to my phone call ”

- Amanda williams

“ Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him. ”

- Tony buckingham

“ Great transition and excellent customer service. ”

- D

EDF Energy Reviews

Customer Service - Average