EDF Energy Reviews

1.3 Rating 754 Reviews

5 %

of reviewers recommend EDF Energy

1.3

Based on 754 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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How quickly does EDF Energy resolve customer queries?

Helpful Report

(1 day ago)

Greater than 59% of reviewers feedback is EDF Energy takes over a week to resolve customer queries.

Helpful Report

(1 day ago)

65.34%

Industry Average

“ Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him. ”

- Tony buckingham

“ Great transition and excellent customer service. ”

- D

“ Having used previous energy suppliers we switched to EDF a couple of years ago and have found their service to be so friendly and competitive that we have aga just signed up for another fixed price promise until 2021. Their app is easy to use, giving opportunities to submit readings and see all bill history etc. And their online chat service is very efficient. ”

- ELAINE

EDF Energy Reviews

Customer Service - Average