“I've been trying to transfer the ownership of my broadband contract for over 14 days, which seems to be an easy task for the customer service. Yet they are giving me each time an excuse not to do so. Additionally whenever I call them each employee gives me a complete different story why the ownership is not changed yet. Each time I call I have to give them the details of the new contract' owner (Name, Address and DOB) which seems they don't even put in the system. It's is for sure the worst experience I had with a customer service is the EE service. I wouldn't recommend EE to anyone.”
“Website is awful - laggy, hard to navigate, constant crashes, constantly get taken in circles or simply logged out, "chat" feature doesn't work or again just logs you out
Avoid under all circumstances”
“Just found out that EE, like most phone companies nowadays prefer to take money from their customers without providing customer service. For example, my contract finished last year in November but being a trusting person I assumed (wrongly) that they would cease to take monies for the phone because it had been paid for. Muggins me has been paying over £42 per month for a few Gigabytes of data and a few calls and texts, it is both disgusting and dishonest and I am furious.
They have actually stolen £100 from me and I can't really afford it.
Yes, I know I should have checked my bank account (no paper statements) but I trusted them because 02 reduced my payments at the end of my previous contract before EE. I Will never use EE again!!!!
Their recent reply is NOT GOOD ENOUGH! My concern is not about the contract, but rather the fact that EE continue to take debits from my bank account for a phone i have already paid for. Being told you are eligible for an upgrade and continuing to take money for a device that has been paid for is totally unacceptable.
EE are taking money under false pretenses and they are nothing but a bunch of cheaters!”
“ust found out that EE, like most phone companies nowadays prefer to take money from their customers with out providing customer service. For example, my contract finished last year in November but being a trusting person I assumed (wrongly) that they would cease to take monies for the phone because it had been paid for. Muggins me has been paying over £42 per month for a few Gigabites of data and a few calls and texts, it is both disgusting and dishonest and I am furious.
They have actually stolen £100 from me and I can't really afford it.
Yes, I know I should have checked my bank account (no paper statements) but I trusted that because 02 reduced my payments at the end of the contract EE would do too. Will never use them again!!!!
There excuse is it is an automatic contract that continues, unlike 02 where you pay for the device and data etc separately and are notified once the phone is payed for. It is a greedy and dishonest policy, Not taking responsibility and providing a wet wash answers is NOT GOOD ENOUGH! Being told you are eligable for an upgrade and continuing to take money for a device that has been payed for are two different things. No excuses, you have stolen legally or otherwise and you have lost a customer for life - was your greed really worth it?”
“Awful company. No morals. No customer service. Not apologetic. MOVE TO o2!!!
My 17 year old son managed to sign up for a contract in my name over the phone using my card. He'd done all of this without my permission.
I didn't notice he'd done this until I was checking a bank statement. Obviously this is something he did wrong and we were obviously very angry with him. However...when I contacted EE to tell them they had wrongfully allowed a 17 year old to sign up to a contract in my name and I had given zero permission they refused to apologise for not doing any security checks. Refused to cancel the contract so I was stuck in a 24 month contract at £60 a month that I didn't sign up for! They said the only thing they could do was transfer the contract to his debit card and into his name. Which wasn't going to work seeing as he was an unemployed 17 year old not in education!
So basically if your card gets stolen and someone signs up to a contract in your name you're stuck with the bill!”
“Customer Service only review.
Promised an Amazon voucher £75 and didn't get it, had to make loads of calls and eventually promised me the money in my bank account. Actually they just deducted off my bill. I really wanted the voucher and I think its all a bit of a con, if Ihad not chased them up for 5 months I would have got sweet FA”
“Told by EE that we could go into any shop to be given a free replacement for a list SIM card. Only to find out that we needed to have taken photo ID. Never mentioned in earlier call. Manager would not accept me going through security with the call centre to prove identity. Grrrrrr. Not even a sorry.”
“They Don't Believe I am Me!!!
I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.
I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:
- They sent me a router with my name and address on
- They emailed me several times, addressing me correctly
- They have been taking DD's from my bank for over 12 months
- I can access my account online and make changes
Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!
Why should I suffer for EE's mistakes?
I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!
I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.
UPDATE.
I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!
Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!
I left the EE store and returned home, in all I was gone over 2 hours!
I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.
So earlier the account was in someone else name... Now I no longer have an account!
Think I will seek fibre broadband with a different supplier!”
“walked into Coventry city center shop at opening with another customer who was waiting before me,the chap was seen to and I waited,there was a lady at the far end texting(no problem) another customer walked in just as she finished and looked up,went straight to latest customer(I must of been invisible)?????? hope she made good commission because I was looking for new iPhone and contract.
I came away and took my laptop out to search for reviews low and behold EE customer service stinks.thankyou to the manageress for saving me from future grief with your company.”
“Absolutely appalling customer service and company, I used to be with Orange all those years ago when they used to provide great customer experiences, great products. Now they are just focussed on the margins and trying scam me out of money even after I closed my mobile broadband account. No contact whatsoever when I reached the end of my contract, continued to take premium amounts of money out of my account even though the iPad had been repaid - take a leaf out of O2's refresh tariffs, you're way behind them on customer service - so cancelled my mobile broadband and cut up the SIM. Nothing from them for over 3 months until they send me a bill for over £70 for 2 months missed premiums even though I'd cancelled it. So in that time nothing to say the first one had rejected (it would as I'd cancelled it) no email, no call, no text, nothing. Just an attitude of lets rack up some more charges before we get in touch. Complained and got the usual - we have no record of you cancelling - excuse. But as a gesture of good will we will waive one month. Absolutely appalling company, will never ever buy anything from this shower again, and by the reviews on here I hope they go out of business because of it, the obviously have no interest in their customers given the 1 star average review from so many people. So now they want me to pay £36 for nothing, iPad was paid off, I used no data, but just to sever any ties with this company I will gladly hand over the money just so I can have nothing to do with them ever again, and perhaps a warning to anyone who is thinking of doing business with them. My experience was appalling and in my opinion some very underhand techniques to squeeze the last bit of money out of an unhappy customer as they knew I would be leaving anyway. ANY mobile operator has to be better than ee”
“These guys are the worst company on the face of the planet. Their billing system is completely out of whack. They charged me 361 pounds for a bill that was only supposed to 24 pounds. These guys should be sent to jail.
They have the worst customer service ever and are very rude.
Please do not go with EE.”
“Staff are changed in stores daily so no consistency or follow up. I bought a phone and put credit on it only to find out the number issued was already listed. They told me it was the sim card and put a new sim in it, forgetting to tell me they changed the phone number associated with it so I was giving everyone the wrong number and wondered why no one was calling me. Provided false information about call plans and took money off my phone weekly even when it was not used. Useless, do not buy from them!”
“Awful had a contract for a teenager for 2 years included phone payment £18 pound phone £18 call charges
Got a new phone for Christmas as he could not send any messages as coverage so bad. EE still charged £18 per month for the phone although its paid for and has been for the last 2 months and said well you should cancel it of course we can make you pay for something you have already bought
Do not get a contract with them they will rip you off”
“EE admin error they rectified themselves but awarded £10 default to our account!!!!!!
Now it's stopping us getting a mortgage. We have no non payment issues ever. This is costing us alot of money as we are Property Investors who can't remortgage existing properties or buy another. This is ridiculous EE, you made the mistake, you rectified it, you wrote "satisfied" against it yet left a £10 default and not inform us. Its scandalous and cruel by the person who spitefully did this!!!!!😰”
“Mobile phone was faulty when i recieved it from new. Kept sending it back to EE. Cost me £290 to have it repaired this time as it was 'out of warrenty' despite it being the same problem from the start !!!”
“Terrible coverage, terrible "support" I curse the day I signed up to this hopeless network, just counting down the days til I'm free of it, whilst letting as many people as I can know how bad it is.”
