“Alleluia, I’ve just got rid of EE after poor signals living in two properties and joined Vodafone, as soon as I switched over to them full bars on my phone for the first time in years, absolutely garbage they are and also had an email to say price increases, good riddance”
“Just got a text concerning price increases outside of my service plan. They are way above the rate of inflation. I live near the centre of Nottingham and often have poor to non existent data coverage.”
“Recently brought Samsung S10 with the Minute One bundle, case fine but the screen protector useless!! Does not fit, as the plastic cover hangs over the sides where the phone curves. I went back to the store and the advisor said they don't fit properly and attempted to try but the corners still hang and now the protector is just bubbling and cannot be put back on. The guy said the phone already has a protective screen cover on it...but there's nothing else suitable as yet to provide more protection. My question is....Why sell customers the bundle for £15 if part of is is deemed useless?? I cannot get a refund until I go back to the store when there is a manager available, not happy having to go to and fro to the shop wondering if a manager will be there or not.
Couldn't even add a review on the EE shop product reviews”
“Have a top up subscription. They simply took credit my from an additional top up. No reason. If you contact them, they charge you for it. Stop wasting money on Kevin Bacon and sort your customer service.”
“The EE store in Stratford is absolutely disgraceful. Twice I have gone in there to purchase a new phone and they have miss sold me each time. Telling me insurance will be £5 a month then on my bill it appears as £14.99. Selling me an Apple Watch £8 a month when in fact it’s a 2 year contract of £20 that I cannot cancel. Awful store. Unless you want to be conned don’t use this store. EE on the phone themselves are very helpful, but the Stratford Store is awful.”
“I ordered online new contract phone. First i got email second day that my bank declined payment. Payment went trought. i payed by phone second time. Monday got letter that i need ti show my id in shop and then i will get item. I showed my ID. And it was not accept by EE. Im traveling with my ID in Europ without any problems, opened bank account, did NIN, passed all checks with this ID, but no.... EE cant prove that is my id document.... Then was tired to play with them and canceled order. 10 days and no refund for 60 pounds for nothing. They are thefts and scammers. If you want to loose moneys then is ok. Next day i got same phone and better contract on vodafe in 10 minutes in shop. and my ID was accepted without any problems.
EE, bring my moneys back...”
“They failed to cancel a contract phone that was never activated and charged for this for 5 years and only offered a 20 percent refund
Avoid them like the plague”
“Monopoly at it's best
I would not give EE not even a one star.
I have been with EE for over 10 years and during this time I did not have the opportunity to read these awful reviews about this company. I made the mistake of renewing my contract with this horrible company over their store in Colchester. I been told that I would not be able to cancel my contract within 4 hours of purchase as I bought the phone over the shop. Now after less than 30 days of purchase, the phone screen flickers. I have contacted EE and they mentioned that I would have to take my phone to the point of sale. I have mentioned to them that I do not have time as I am fairly busy (commuter 14 hours day) and is there a way that I could send the phone over the mail and to get a replacement. I feel like I am stuck with the company that is no longer cares about its customer.
On top it off, I have been getting nuisance calls for the current number. I have asked EE if it is possible have the current number as pay as you go as I need these for verification for other services like (google) and then change the current number. EE suggested that they will not be able to do this and one of the representative mentioned that I would be able to do this by terminating my current contract and taking up a new one. The representative did not mention early termination of contract fee and I couldn't afford paying two line rentals for a month that day. I said I will comeback to it. I called them up a month later and asked if I could do this and the new representative informed me that I would have to pay 700£ early termination fee. I wasn't informed of this our earlier calls. I do feel like EE's customer service is not very well informed and they make the situation worse.
After this experience with EE, it is certain that EE does not care about it's customers and believes that by having a faster service would solve the problem. If your solution to retaining customers is having a 5g network, then I am truly sorry, no customer wants to be abused by EE for a faster network.
Piece of advice for the executive team, your customers are your boss and having a good product does not mean they would have to put up with being treated badly. On top it all EE is not considered about it's Customer service team as I can imagine there will be many unsatisfied customers such as myself. EE is one of the largest network provider in the UK and it's certain that EE is arrogant and treating customers badly.
For instance I upgraded from 21£ 10GB sim only per month contract to 39£ 4GB data. I been told by the customer service that I am paying 480£ towards the phone and the rest towards the service.
So
(39 * 24) = 936
936 - 480 = 456
456 ÷ 24 = 19£ per month
So for sim only contract for extra 2£ one gets 6GB of data. When I bought the phone over the store, the sales assistant mentioned that the phone costs about 700£. I did not intend to buy the google pixel 3. From my understanding that I would be paying the down cost of 700£ for the phone.
39 * 24 = 936
936 - 739 (checked online retail price) = 197£
197÷ 24 = 8.2£
As you can imagine my frustration with the deal and I am not allowed to cancel it. I mean even marriages can be nullified but one cannot cancel a contract within 4 hours… we do live in a strange world.
I would not pay the executive team at the top even the basic minimum pay. Why you may ask, they are not listening to their customers and adapting to changing world. So EE does not deserve my money after these 2 years.”
“Potential customers AVOID! I allowed myself to be persuaded to sign up for tv, broadband and phone at a time when I was experiencing problems with my current provider. Just five days before the switch they cancelled my order without any explanation or apology. I had paid no money but at this late stage I will not be able to get another provider in time and therefore will be without tv or broadband for some time. Thanks for nothing EE.”
“Dishonest customer service
Dishonest customer service, asked them to listen to a call and they conveniently can only find a previous call from 6 weeks prior that backs them up, basically picking and choosing what evidence they want to consider, I clearly clarified when I should leave with no extra charges and was told I was out of contract on 2 phone lines so could leave with no penalty and was advised I could leave straight away and got charged early termination on both contracts, after 15years with tmobile and switched to ee when they got bought out and that is what you get, I will never go back to ee”
“I Feel I must share this because I can’t with any good conscience see other people suffer the same treatment by @EE has I have done so over the last 5 months
Has many of you are aware, I Have had long ongoing issues with @EE
In March 2018, I was originally sold a max plan annual upgrade and was billed accordingly for it £68 Per Month.
In December 2018, I Noticed that my @EE wasn’t showing has an annual upgrade,
I Challenged this I was then told it wasn't an annual upgrade In December 2018. Then told it was an annual upgrade in January 2019 to then be told again in Early February 2019 it wasn't An Annual Upgrade,
Eventually, I thought my we had got this sorted out in Late February 2019
We were told Annual upgrade had been added to our Account,
I then find out that the so-called annual upgrade without penalty as a £250 penalty, so that then begs the question why have I been paying an enhanced tariff for an annual upgrade anytime without penalty that I clearly don't have. It also appears that my price plan would after remain at £68 (So no ability to alter price plan)
We were then advised at the beginning of April 19 that for me to get a further resolution to the thing I was actually sold, we would lose our amendment of the Annual upgrade that had been put back on our account due to the original error by the CSA Staff.
So basically to get a solution go back to where I started in December 2018,
I have been advised not only would this violate the misrepresentation act 1967, but it’s also asking close to the wind on the sales of goods act 1979 and the consumer act 2015.
We have been customers of One2One, T-Mobile, @EE For many years and I have never been treated like this before. It seems to have got very bad since @BT_UK Bought @EE
Then on 29th April 2019, The Annual Upgrade half offer was removed from our account, leaving me paying £68 a month for an annual upgrade that I do not have!!
So whichever way you look at it, I am a minimum of £490 and a maximum of £866 out of Pocket as a result of @EE Actions.
So the Options Laid before me are,
1) Continue to pay an enhanced payment for an Annual Upgrade I Haven't Got.
2) Pay £250 for an Annual Upgrade, I'm supposed to have without penalty. (I would call 250 a big Penalty)
3) Pay £626 to cancel the contract I was originally miss-sold.
4) Do Noting whilst Mar 20 at a cost of over £600 to myself.
5) I Petition, A County court Judge to strike the Contract.
So we are at a point where I have no other option but to petition a Judge on this matter.
So, I have got 276 days until my @EE Contract Ends. And I'm going to spend every day telling my thousands of followers on Social media why they should “NOT” use this company.
I will also be filing a complaint about @EE with @Ofcom because in all my years I have never been treated this bad by anyone and that is saying something.
@bt_uk you are the Parent Company of @EE doesn’t seem to want to address issues either
It really is an Occam's razor Situation. It's quite clear that @EE miss-sold the package and they know this. They just seem to be willing to do anything other than correct their mistakes.
I Just want to take this time to advise you all, under no circumstances whatsoever do “NOT” Use @EE The CSA acted Immorally and proceeded with extreme prejudice to achieve their stated aim of a sale at any cost, even if that meant lying directly to me.
They will mislead you, miss-sell you a package, trap you inside something they didn’t actually sell you And this as all happened under @MarcAllera watch!!
It’s no wonder they are losing Customers”
“EE is the worst company and customer service in the world.I m upgrade my phone,make deal for s10 and i ask them eveything again after deal and they answer positive,next day they send me s10e and + on wrong address.”
“The worst moblie company I've ever dealt with. Due to it's fault, it nearly made me financially bankrupt. Avoid the EE. They do not treat customers as human being. They treat us as cash-cows. AVOID THE EE”
“The EE is the worst phone company I've ever used since 1991. It nearly broke me financially due to their incompetency. I have had suffered a lot of financial difficulty due to their fault. My experience is that they don't care the customers and treat them as cash-cows like almost all the multi-national companies. Avoid the EE if you can. I heard many similar stories from my friends and family members. AVOID the EE.”
“On both my last two contracts I was mid sold contracts by the store. They end up desperately trying to get a deal by offering incentives etc ( which aren’t actually free but are contracted items which you Kate have to buy out of ) that you don’t know clearly what you are having. EE are not willing to listen to complaints about the store or sales method just state you signed for items or mis sold insurance. Would not recommend or use EE again and am moving other family phones to other suppliers. Terrible service.”
“Terribble company from 4 monts they charge me a lot of many and they didn't give to me real reason i am not happy whit that so rude in December my contract finished never again use the ee companies”
“My father (in his late 80's) needed to use his mobile (pay as you go) phone for an emergency call, whilst he was in his car today. Because he doesn't use his phone very often and doesnt want to check his text messages, he didn't realise his phone number had been discontinued. Having looked myself at his text messages, I have found to from EE informing him that because he is an infrequent phone user and doesn't top up with money regularly he falls into the 6 month 'trap' that also mentions taking away any credit he his. When he last topped his phone up he spent £30 and thinks he has about £28 left, in my book thats stealing. My father will be visiting your shop at Cribbs Causeway shopping mall, Bristol in the next few days to enquire what EE are going to do for him.
Surely EE and other phone providers must realise that 'pay as you go phones' are favoured by the older generation who don't all do internet/texting or have emails. My father has a land line and only wants a 'pay as you go' phone for emergency calls. He was originally an Orange customer so was not aware of your terms and conditions regarding discontinuing/losing credit after 6 months of the phone not being used.”
