“It would be no stars at all if I had that option. I spoke to 5 different agents in under 24 hours who all told me different things regarding my contract. The manager was very rude and didn't even care when I said I would be moving to another mobile provider due to the appalling service received. Disgusting is all I have to say.”
“Rubbish supplier no support
I spend a lot of time in Europe and explained this when I got my contract
I have had a issue for the last approx two months where I cannot not make out going calls when in Europe they are connecting to someone in Africa or somewhere
EE are now saying it’s a ongoing problem there nothing they can do at the minute and the contract is in the uk they don’t tell you this when you take it out
No good as I use my phone for business I have spent hundreds of pounds with EE over the the years and this the loyalty you get back”
“absolutely disgusting customer service
EE customer service is absolutely horrible.
To start with, the in-store salesman had lied to me about the plan upgrade, and the length of my contract.
I've never missed a payment with them yet they refuse to upgrarde my plan. I bought an apple watch and they wouldn't add it to my plan. It is just a total mess.
They DO NOT CARE ABOUT YOU as a customer. They will not do anyting to please their customers.”
“Horredous network provider. Absolutely !@#$.
If you want to chase a refund owed to you for over 4 months entailed with numerous unfulfilled promises by 2 managers then go for this network.
If you want a PAYG sim registered in the wrong name by the store you got it from (very rare according to a 02 store manager in Trafford Centre) and wring address so you cant use your online EE account to make top ups or any balance enquiries then definitely go for this network.
No joke it will significantly increase your stress levels and totally unfulfilled and hugely disappointed.”
“I have had to give one star, I dident want to as the service in the Melton Mowbray branch was so shocking. I went in to find out why my phone is using a lot more data than usual, only to be patronised and belittled by the spotty little oik masquerading as a sales assistant. He was not helpful in the slightest, and I left the shop wanting to cancel my contract.”
“Shocking service, changed delivery date, cancelled insurance, argumentative staff in Derry, constantly cut off, no call backs, wasted 4hrs of my day with incompetent staff and service, this was all in one day”
“Since I joined EE I had problems phoning abroad. I am paying an additional £12.00 per month to enable me to phone family and friends abroad.
I either get a voice saying that 'this call can't be connected' or as now, and this is the second time, I can't phone certain countries at all. The number I am phoning is constantly engaged.
I also don't get the correct information about when an engineer from Openreach is coming to fix a problem, nor is EE contacting me to book an appointment, when needed.
They are also starting to be very reluctant to pay any compensation and it is the customer who has to pay and the suffer!”
“Yesterday mine&my partners phone was cut off! We rang up and asked for an explanation for this, they came back&told is it’s because are bill has not been paid, Bare in mind we pay at the end of every month! So that was sorted they then said it’s because we have missed a month I then got my banking app up and proved to them I did pay for October so there excuse then was we moved the payment date but we would not of done this due to the fact I get paid at the end of every month! I am disgusted in this in the fact that we both work hard for are money and make sure ALL our bills are paid! We both need are phones as our 4 year old has numerous medical conditions&is In&out of hospital I work in care long hours so I have to be able to contact schools/grandparents to make sure my child is okay and all medication has been taken also no symptoms etc same for my partner also he runs a business of his phone we visit the hospital a lot due to my child’s genetic condition and there was no sympathy or apology just we either pay a whopping £226 (are normal bill £120) or wait till next Sunday for the college who we spoke to comes back into work next week as he is the one sorting are problem!!! Nothing more than a scam just finding ways to take innocent hard working peoples money I am disgusted and hurt I know it’s only a phone but as I said I work long hours and some days I don’t get to see my daughter for a whole day to the nature of my job role so a nice little FaceTime before bedtime always makes it better! Also we was told if we pay the full £226 and if we prove we are right in what we say we could ask for a refund but I’m sorry I am not a millionaire if I had the money in the first place I would not be upset with the amount and paid it! Please be aware and make sure you always keep prove of payment as they like to scam as much as they can! Very disappointed.”
“Unable to top up data roaming while visiting USA using a PAYG EE plan. Very disappointed! If I was in an emergency situation I would be stuck! Poor service planning not considering a basic international customer requirement.”
“Been an EE customer for years, never looked at another provider. Have an anytime upgrade plan, paying an extortionate amount of money for a plan when I worked it all out (roughly £2640 over two years).
Called up to move to a smaller handset because I can't get on with the one I have, asked to reduce the monthly allowance of data or minutes or anything needed so I don't have to spend £300 in one month to move to a cheaper plan for them! All I wanted was a smaller handset and happy to pay the same monthly cost and have less allowances, no negotiation, no benefit to being a loyal customer for so many years. Paying over twice the value of the handset already and then they can't help out someone who is obviously already being screwed over with their current plan.
You will not be getting my business again, revolting.”
“If you’re thinking of going to EE ,run the other way Service is terrible and heaven forbid your apartment is in a dead zone they wont do a thing They changed my phone but still no joy and even lied in his report”
“Following a simple request to upgrade my data, waited 27 minutes on hold...UNACCEPTABLE (and this isn't the first time this sort of shenanigans has happened). Next contract will be elsewhere.”
“We have been loyal customers for over 13 years. One recurring issue (which EE has text us to confirm they have a line issue in our area). Called customer services and was not handled professionally, asked to speak to a manager and was also very rude. Well good bye EE if that’s how you treat your loyal customers who have had better deals but stuck with you! We will not be renewing our x4 lines at £250+ PM”
“Have been with EE for 3.5 years, paying £20/month for 2 sims. On Jul 2019 decided to try to get some offer for loyalty customers, the one on the phone agreed to increase data allowance from 5G to 20G for the same price (£20/month). Right after the offer, one of the sim was removed from the EE network, had to call EE service and they said that was an mistake from EE. Got the two numbers working again. Next few months' bills increased to £32. Called EE several times, got so many promises to call back but finally I had to call them and what I could have is an offer from EE to cut £5 from £32 bill, end up paying £27 after PROMOTION for loyalty customers? Will end all contracts (6 from my family) with EE when they end! Had thought to switch my Broadband from Virgin to EE, but will never do it.”
