EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,291 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 10th April 2024

806

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Mothers day still not arrived days after, and refuse to answer emails. AVOID this company”

Helpful Report

Posted 1 month ago

“Order placed on 5th March for delivery on or before mother's day 10th March. Extra paid for delivery. Email received accepting order and stating it would be delivered by Yodel. Order not received but another email received telling me that it is now being delivered by Amazon on the 11th which is too late for the intended recipient to accept it. I now have a delivery of flowers which I have no further use for. If this is customers' service then I will no longer be a customer! BE WARNED!!”

Helpful Report

Posted 1 month ago

“Absolutely horrendous. Flowers were battered, bruised, brown and look nothing like the picture.”

Helpful Report

Posted 1 month ago

“Absolutely disgusted. Not the flowers i ordered. Looks like cheap rubbish from a petrol station. Bought for my partner for mothers day. And I'm so embarrassed at how bad they are. And the free chocolates..I just out laughing at how small the box was. Dont know why they bothered tbh. Avoid this site at all costs. Rip off merchants”

Helpful Report

Posted 1 month ago

“Ordered my mum a large bunch for mothers day. Had them specifically get delivered on the Sunday but came Saturday. The box was heavily damaged when arrived and didn't even receive a knock on the door. Looks nothing like the image on the site. DO NOT WASTE YOUR MONEY ON THIS SITE!!!!!!!”

Helpful Report

Posted 1 month ago

“The flowers look nothing like what I ordered. When I go to their website to check what I did order, the flowers don’t come up! What was received was a £5 bunch of flowers! No way I could give those to my Mum today so had to go to the high street and buy more! I just can’t understand how their service has gotten so shoddy!”

Helpful Report

Posted 1 month ago

“Absolutely nothing like the pictures!! Went for a medium and seems more like an extra small!!! Go to a supermarket, you’ll get more for your money!”

Helpful Report

Posted 1 month ago

“Terrible terrible service, Before I paid the delivery date was for the 9th of March which worked but after payment it changed to the 11th! Terrible service. Don’t buy from them”

Helpful Report

Posted 1 month ago

“Shocking, arrived on time but nothing like what I had ordered”

EFlorist 1 star review on 9th March 2024

Helpful Report

Posted 1 month ago

“DO NOT USE THIS COMPANY. The flowers which I have just received are a disgrace. As so many on here are saying this is an absolute scam and rip off. No customer service to speak of as they do not get back to you. Trading Standards need to investigate sooner rather than later.”

Helpful Report

Posted 1 month ago

“Abysmal service. I spent £67 on two different sets of flowers (one of which arrived a DAY LATE and was completely the wrong product!!!) DO NOT trust this company. Company should be blacklisted. Absolutely appalling. No way to contact anyone on their website either.”

Helpful Report

Posted 1 month ago

“Just received a Mother’s Day delivery from my son from Eflorist. Box was open, flowers dreadful, look nearly dead and petals broken off. Disgraceful sending these out.”

Helpful Report

Posted 1 month ago

“Absolutely shocking service. The flowers are disgrace and nothing like advertised. Do not use this company it is an absolute scam!!!!! Half the flowers were dead on arrival and not even the same colour or type of flower as advertised online.”

EFlorist 1 star review on 8th March 2024

Helpful Report

Posted 1 month ago

“Don’t use this company. Bought a £40 bouquet for a friend and what was received was an embarrassment! I have raised it with the company and got nowhere The photos are are the day they were delivered, followed by two days later and then the image they should have been.”

EFlorist 1 star review on 7th March 2024

Helpful Report

Posted 1 month ago

“Delivered after six even though I had paid extra charge so birthday was nearly over Very poor arrangement more foliage than flowers Nothing like picture on website”

Helpful Report

Posted 1 month ago

“customer service are terrible they go against everything they states on the website and their policies I would advise everyone not to use this company”

Helpful Report

Posted 1 month ago

“Flowers received were nothing like the picture advertised for £53 they were very disappointing when I asked for a refund was told the flowers matched the description advertised so could not get a refund stay away people”

EFlorist 1 star review on 2nd March 2024

Helpful Report

Posted 1 month ago

“I’ve just received an order I placed… I’ve just received an order I placed for my mum for Mother’s Day, I realised yesterday when I placed the order I forgot to change the date for next Friday as she’s away at the moment!!! I immediately contacted florist and explained my error and mentioned that no one would be there to receive the flowers… they were unable to do anything about it!!! So this morning I went to my mums house and waited for this beautiful bouquet of flowers, as shown in their photos!!!!! I so glad my mum wasn’t there to receive them they were half dead brown petals on the white roses droopy fresias half dead brown/green foliage and got even a full bunch of flowers. 7 white DEAD roses 2 sprigs of fresias and half of a bush of some sort. They didn’t even go in the vase they were only fit for the bin which is where I put them…. I’m so glad my mum wasn’t there to receive them I would have been too embarrassed. Maybe they sent dead ones knowing she wasn’t going to be there to appreciate them… AVOID AVOID…..”

Helpful Report

Posted 1 month ago

“I ordered flowers to be delivered last Sunday the 25th, when they arrived some of them were dead already, they came in a cardboard box with no food or water, Eflorist are quite expensive which is fine, but the flowers are almost all dead and its only Tuesday the 27th, i might aswell have used the money as toilet roll”

EFlorist 1 star review on 27th February 2024

Helpful Report

Posted 1 month ago

“I placed an order for a bouquet of flowers to be sent to my mother for her birthday. It was my first time ordering through Flowers.ie, upon seeing their offering I was delighted to do so. I set about choosing and then ordering a beautiful bouquet to be delivered on the 15th February the day of my mother's birthday. The following week i spoke with my Mom and was so disappointed to learn that upon opening the bouquet in a box she discovered that several of the flowers were already dead and what she had been presented with was the most dreadfully sparse bouquet, mainly greenery rather than flowers. I was so embarrassed. The bouquet did not look like the picture you are shown to choose from. It was her 70th Birthday, a really special occasion and to hear her sadness was so disheartening. I felt and still feel so upset. I am not one to complain but hearing these words spoken by Mom I felt I had to get in touch with customer care. I did so and the reply I received was "We are sorry to hear that the item was not to your expectations. Unfortunately, as we need all complaints of this nature reported within 7 days of the receipt of the item, due to the perishable nature of flowers, we are unable to proceed with any action". I acknowledged the reply and asked that surely they would like to do right by their customer but sadly not. My advice steer clear, keep your money for a company that delivers and a top notch customer service which this company sorely lacks. Obviously do not bear much thought to their reputation and repeat business. Appalling and regrettable.”

Helpful Report

Posted 1 month ago

EFlorist is rated 3.7 based on 12,291 reviews