eGadgetsdeal Reviews

Name: eGadgetsdeal
Address: Unit 3, Tame Road Industrial Estate,, Tame Road, United Kingdom, Birmingham
Rating: 3.51

3.5 Rating 142 Reviews

63 %

of reviewers recommend eGadgetsdeal

Company Reviews

Questions

Metrics

3.5

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

contact@egadgetsdeal.co.uk

Location:

Unit 3, Tame Road Industrial Estate,,
Tame Road,
United Kingdom
Birmingham
B67HS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, amazing sound quality, and delivered right on time—couldn’t ask for more. Highly recommend these Sennheiser HD660S2 headphones!”

Helpful Report

Posted 11 months ago

“Exactly as described, arrived in perfect condition. 👍🏻👍🏻👍🏻”

Helpful Report

Posted 11 months ago

“A great selection of goods and an easy web site to navigate. Spot on communications and follow-up. Their 'expedited delivery' did take some time; be prepared to wait. I'll return.”

Helpful Report

Posted 11 months ago

“Absolutely thrilled with my purchase from eGadgetsdeal! I got a smartphone at a great discount, and it was delivered on time. Everything works perfectly, and the device is exactly as described. I’ll definitely be back for more deals.”

Helpful Report

Posted 11 months ago

“I had some doubts about ordering online, but eGadgetsdeal exceeded my expectations. My steam deck arrived earlier than expected, and the customer support team was super helpful when I had questions. Excellent experience overall!”

Helpful Report

Posted 11 months ago

“I’ve bought from this site multiple times, and they’ve never disappointed me. My latest purchase, a set of Sony wireless earbuds, came quickly and in perfect condition. Communication was great, with clear updates throughout the process. Highly recommend!”

Helpful Report

Posted 11 months ago

“I’m genuinely impressed with the service from eGadgetsdeal. I ordered a tablet for my son, and it arrived in just 7 days, perfectly packaged. The price was unbeatable compared to other retailers. I’ll definitely shop here again!”

Helpful Report

Posted 11 months ago

““Absolutely thrilled with my purchase! The sound quality of the Bose headphones is exceptional, and the noise-cancelling feature works brilliantly. It lets me enjoy my music without any distractions. The delivery was super fast, and the packaging was secure and tidy!”

Helpful Report

Posted 11 months ago

“Hello, I must say this was not the quickest response when it came to delivery time, but they kept me updated and replied to all emails. The prices are fantastic for the products sold so no complaints apart from delivery time.”

Helpful Report

Posted 11 months ago

“Do not under any circumstances order anything from this company. Unfortunately I made the mistake of not reading reviews. Please see all reviews below. This company is not based in the UK. The UK address is just a registered address to make it look like they are in the UK. They do not stock any products on the website. Once you order your product they will then include it within a bulk order they make from China. You will under no circumstances receive your product within 4-6 days. You will receive a tracking number on day 2 to make it look like the royal mail are about to receive your product for delivery but this is just a holding pattern to keep you at arms length. Once the 6 days have expired and you chase with customer service a response will come back late at night (most likely between 2-4am), because they are not in this country. Its likely to either say that something about "increased shipping volumes" or if you order around a holiday season they will blame that. They also deliberately use vague language like, your order is "due" to be shipped, or you "should" receive your product "around" Wednesday. This is also designed to allow for space because they know your product wont be received on Wednesday or any day around it. They will respond via email to you but always push the delivery further down the week. You will always be kept at arms length where you think it may come in 2 or 3 days (enough space for them to come up with the next excuse). Whatever the case, please do not make the same mistake i did and order from this company. You will likely have to wait at least 1 month to receive your product, maybe longer.”

Helpful Report

Posted 11 months ago

“I DO NOT RECOMMEND!!!!! I ordered a pair of galaxy buds 3 pro headphones in December that were not delivered to me, and when I contacted them they told me that they no longer had the product, a month after ordering. I told them to refund my money, but they did not refund a single penny. I DO NOT RECOMMEND!!!”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM THIS SITE! No feed back at all from them. SCAM SITE! They take your money and don't deliver the goods. Fictitious tracking number with the GPO. Only lost £25 so I will put it down to experience. Be warned!”

Helpful Report

Posted 11 months ago

“Avoid like the plague. Did not receive headphones and requested a refund. Many emails later and several promises of refunds and still waiting. Will now start legal recovery process.”

Helpful Report

Posted 11 months ago

“ordered an ipad mini, 14 days ago still not here. will be asking for a refund. worst you cant contact them. Keep away”

Helpful Report

Posted 11 months ago

“They supply knock off products which are non CE approved. Worse still they send cheap un fused mains adapters to make them function in the UK which is a huge fire risk. Do not buy anything from this company. It’s irrelevant them saying they source from around the globe, it MUST be CE approved or it’s illegal! They also don’t use battery warning labels on the postage which is breaking another UK law. Delivery was very slow just like responses to a complaint. Just don’t risk it to save a few quid.”

Helpful Report

Posted 1 year ago

“WARNING Don't buy from this company. I bought the galaxy buds 3 pro a month ago and still havent received it”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we deeply regret the inconvenience caused by this experience. We understand your frustration regarding the delay in receiving your Galaxy Buds 3 Pro. Upon investigating, it’s clear we fell short of our delivery commitments, and for that, we sincerely apologise. While we have already initiated your refund as per our correspondence, we recognise that this situation has caused unnecessary stress. At eGadgetsdeal, we are committed to providing a reliable and transparent shopping experience. As a result of this incident, we’ve taken steps to improve our processes, including stricter order tracking and communication protocols, to prevent similar issues in the future. We value your trust and hope to have the opportunity to serve you better in the future. If there is anything else we can do to resolve this matter, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. Thank you for your patience and for bringing this matter to our attention. Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered and paid for a Mobile phone with standard free delivery from this company on the 08/12/2024 and didnt recieve the phone until 04/01/2025 that's almost a month later.Unacceptable!!! It was meant to be a Christmas present.The company kept telling me they were having supply issues. I was left very frustrated with the whole experience and very dissapointed.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your recent experience with us. We understand how frustrating the delays and miscommunications were, especially during the holiday season. After reviewing the situation, we’ve confirmed with Royal Mail that your item was delivered on 4th January 2025. At eGadgetsdeal, we are committed to ensuring our customers feel valued and supported. As a result of your feedback, we have reviewed our internal processes and implemented improvements to ensure clearer communication and more efficient service in the future. We genuinely appreciate your patience and hope we can regain your trust in the future. Should you have any additional concerns, please don’t hesitate to reach out to us. Sincerely, eGadgetsdeal

Posted 1 year ago

“The worst company, i have have ever dealt with. They Lie, the are slow to respond and when they do the answers prompt more questions than anything they answer. Ordered a pixel 9 pro xl on 1st December and promised 4-6working days delivery. Tracking number recieved 2 days later but Royal mail never got the parcel. A week later i messaged to get an update and told item had not been sent yet due to Black Friday and Xmas but would be that week. Another week later, promised for the end of that week, then the start of the next. Then on 23rd December i was told the parcel had been lost and a new one would be prioritised. Another week later I was told the item would be sent by the end of the week. I finally received confirmation from royal mail they had it and it was finally delivered on 4th January. I would never use this company again and I would reccomend you do not either. It is slightly cheaper than some of the alternatives online but the saving is not worth the hassle and lies that dealing with this conpany will generate.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused during your recent experience with us. We understand that the delays and communication issues you faced were unacceptable, and we take full responsibility for this situation. While the high order volume during Black Friday and the festive season caused unforeseen delays in processing, it is clear that we did not meet our promise of timely delivery or effective communication. We have since conducted a thorough review within our team to address these shortcomings. Steps have been implemented to improve our response times and ensure more accurate delivery updates in the future. We deeply regret the impact this had on your experience, and we are committed to regaining your trust. Thank you for bringing these issues to our attention; it helps us grow as a company. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us directly. Sincerely, eGadgetsdeal

Posted 1 year ago

“Best price I could find for a new ipad on the internet. Delivery took 5 days and Emails kept us informed of the stage of the order. Overall everything was fine and I would definitely buy from them again.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for your wonderful review and for sharing your experience with us! We're thrilled to hear that you found the best price for your new iPad and that the delivery process met your expectations. We’re also glad our email updates kept you informed every step of the way. Transparency and excellent service are at the heart of what we do, and it’s great to know we delivered on that promise. Your kind words mean a lot to us, and we look forward to serving you again in the future! Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered some Apple Airtags, as a christmas present, from their online shopping and was delighted to receive an email stating that they had been despatched and I would have delivery before christmas. On 24th December I emailed to find out where that were and had a reply saying that they hadn't even been despatched. It is now January 2nd and they have still not arrived. I do not feel that they care enough to rectify their error or to even have the courtesy to chase things up.”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the negative experience you have had with your order. We fully understand your frustration, especially given the special nature of the item as a Christmas gift. Please know that this situation does not reflect the standard of service we aim to provide. The delay you encountered was due to an unexpected backlog during the busy holiday season, and we deeply regret that our communication regarding the dispatch status caused further confusion. We recognise that this was not acceptable, and we have since reviewed our internal processes to prevent this from happening again in the future. We take full responsibility for the situation and assure you that we are doing everything we can to improve our services. Your feedback is invaluable to us, and we hope you will allow us the opportunity to make things right. Please do not hesitate to reach out if there is anything more we can do to assist you. Thank you for your understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

eGadgetsdeal is rated 3.5 based on 142 reviews