eGadgetsdeal Reviews

Name: eGadgetsdeal
Address: Unit 3, Tame Road Industrial Estate,, Tame Road, United Kingdom, Birmingham
Rating: 4.37

4.4 Rating 68 Reviews

85 %

of reviewers recommend eGadgetsdeal

Company Reviews

Info

About eGadgetsdeal:

At eGadgetsdeal, explore our diverse collection of cutting-edge gadgets, electronics, and accessories at competitive prices. From smartphones to laptops and smart home devices, find exactly what you need. Benefit from swift shipping, secure payments, and responsive customer support. Trust us for your satisfaction.

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Phone:

7355376385

Email:

contact@egadgetsdeal.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a tablet for £700 on the 8th November and was told 4-6 day delivery. Well here we are 32 days later and nothing has arrived. When they do actually respond to your emails it is just a series of false delivery promises - they have told me 4 times a new delivery date and on every occasion I have received nothing. There is a reason they list their products for so cheap - it is because they will only actually send you a product if they have a dodgy back-of-a-lorry item to send you, otherwise you will get nothing.”

Helpful Report

Posted 1 day ago

“Indicated product shipped 29.11, 09.12 still not arrived, tracking number on Post office website doesn't work. Don't use,this website”

Helpful Report

Posted 1 day ago

“Ordered an Ipad for my grandsons birthday, received an email this morning stating package is "lost" Delivery was promised within 6 working days now over two weeks later no ipad. I have tried telephoning, unable to get through. I have contacted Master Card as I feel I may have been scammed. Grandsons birthday is today, I will just go to the Apple store in Belfast at least you know who you are dealing with!!! Still no reply as to when I will receive a refund from eGadgetsdeal.”

Helpful Report

Posted 1 day ago

“I ordered a echo dot on the the 5th November for my grandson when it arrived it was in Chinese with a separate loose plug sent it back for a refund,still haven't received the refund of £32.99 i have emailed numerous times to no avail. When will I get my refund who knows!!!!!”

Helpful Report

Posted 2 days ago

“Bought an expensive mobile, albeit cheaper than anywhere else on the Internet, so a little concerned with negative reviews. However, phone arrived 7 days after order, this was a busy time in the lead up to Christmas. Used Royal mail 48 tracked. Recieved a tracking number straight away upon order. But no updates. Emailed to see what was happening, they replied within an hour stating it would be posted on the Friday. I ordered it the previous Friday. It arrived Saturday morning. Phone in original packaging. Not used yet as a Christmas present. Will use this company again.”

Helpful Report

Posted 2 days ago

“My first order in Sept arrived quickly which is why I used them again. It's now been 3 weeks since my order was paid for. Been sat with Royal Mail so called "We're expecting it" since Nov 18th. I was receiving responses by email & WhatsApp apologising & saying it would be despatched on this date or that date. Now they've stopped replying. They told me if it didn't get sent today (Dec 6th) they'd automatically refund me. It's now Dec 6th, Royal Mail are still 'Expecting it' & no refund. Claim went into the bank over a week ago & nothing from them either! Not happy. This company are rip off scam merchants & I advise everyone NOT to use them”

Helpful Report

Posted 4 days ago

“Order never been dispatched even after 3 weeks from order day, how this is even possible?! Did a cancelation and company can’t even send a refund on original payment, then don’t accept credit cards!”

Helpful Report

Posted 4 days ago

“I’ve chased a number of times as to the whereabouts of my order which has not been delivered the last occasion being online chat which they state they will respond to within 48 hrs. I’ve still not had an answer after 3 days. The tracking number given by egadgets still states the post office have not received it to post to me. My order status states complete. It is not. Very unhappy.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for sharing your feedback. We deeply regret the delays and communication challenges you experienced, especially during the busy Black Friday period. This is certainly not the level of service we strive to provide, and we sincerely apologise for the frustration caused. We understand how important it is to receive timely responses and accurate tracking information. Upon reviewing your order, we can confirm that Royal Mail successfully delivered your item on 04-12-2024. You can verify the delivery details using the following tracking link: https://www.royalmail.com/track-your-item#/tracking-results/OF511661595GB We take your feedback seriously and are actively working to improve our communication and order processing to prevent similar issues in the future. Please rest assured that we are fully committed to providing a better experience moving forward. If you need any further assistance, please don’t hesitate to reach out directly. Sincerely, eGadgetsdeal

Posted 5 days ago

“Ordered a Nintendo Switch on 20th November as a gift for my son, and not received. They have responded to my emails, but completely ignoring my request for a refund. I have been informed they are dispatching my order at the end of the week, even though I no longer want it as I had to purchase another one elsewhere. Please, all I want is my refund!”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for taking the time to leave your feedback. We truly regret that your experience with us did not meet your expectations, and we sincerely apologise for the frustration caused by the delay in your order. We understand the urgency of the situation, especially as the item was intended as a gift, and we apologise for any inconvenience this has caused you. As mentioned in our previous communication, we are currently processing your refund, and we are committed to ensuring this is completed promptly. We understand you have already made alternative arrangements, and we deeply regret that we were unable to fulfill your order in the time frame you expected. To expedite the refund process, we require your bank account details, which we have already requested to ensure that the transaction is handled securely. We sincerely apologise for any confusion caused and appreciate your patience during this process. We take all customer feedback seriously and are continually working to improve our service. We genuinely hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. Sincerely, eGadgetsdeal

Posted 5 days ago

“This company is ridiculous. They don't have any physical number to talk to someone physically. Another mode of contact is jock. I have ordered an iPad mini. I received a dispatched notification with a Royal Mail tracking number. Nothing has moved in ten days and Royal Mail tracking is closed. Money was deducted from the account on the same day of ordering. I am not even sure if I am going to get my money back. This company is scammed and avoid it at any cost if you want to sleep well...”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for taking the time to share your feedback. We deeply regret the inconvenience you've experienced, and we understand your frustration. Please accept our sincere apologies for the delay in your order and the confusion around the Royal Mail tracking. Due to the high demand during the Black Friday and Christmas season, shipping times have been slower than anticipated. While we made efforts to provide you with tracking information as soon as it was available, we understand that this situation fell short of your expectations, and for that, we are truly sorry. We are currently processing your refund, once the refund is processed, it should reflect in your account shortly, and we will notify you as soon as it's completed. We value our customers greatly, and it is always our priority to ensure a smooth and positive shopping experience. Please rest assured that we are committed to resolving this matter and ensuring that you receive the appropriate service. If you have any further concerns, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. We are here to help and would like to regain your trust. Thank you again for your patience, and we hope to have the opportunity to serve you better in the future. Sincerely, eGadgetsdeal

Posted 5 days ago

“Scam 260 I've lost on GoPro 13 not happy my son's 21st gift”

Helpful Report

Posted 1 week ago

Dear Customer, We sincerely apologise for the inconvenience and frustration caused during your experience with us, especially considering this was meant to be a special gift for your son's birthday. After thoroughly reviewing your order, we can confirm that Royal Mail successfully delivered your item on 05-12-2024. You can verify the delivery details here: https://www.royalmail.com/track-your-item#/tracking-results/OF511665328GB We deeply regret the delays and communication challenges you encountered, particularly during the busy Black Friday period. This was never our intention, and we acknowledge that our handling of your case fell short of expectations. We are taking this feedback seriously and have already implemented measures internally to improve our processes and avoid similar situations in the future. We value your feedback and are committed to rebuilding your trust. If you have any further concerns or questions, please contact us directly at contact@egadgetsdeal.co.uk. We hope this resolution reflects our dedication to addressing customer concerns, and we kindly ask if you could consider updating your review to reflect this resolution. Thank you for your understanding and for giving us the opportunity to make things right. Sincerely, eGadgetsdeal

Posted 5 days ago

“Very good company- I had my doubts but they are legit. They offer products at a big discount as they are brought from Asia (HENCE LONG DELIVERY TIMES) but rest assured you get what you order! I ordered a 2024 iPad Pro M4 and I got it after 2 or so weeks. JUST HAVE PATIENCE. Customer service is top notch! Highly recommend! JUST HAVE PATIENCE!!!!”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for taking the time to share your detailed and thoughtful review! We are thrilled to hear that you are pleased with your order and that our customer service met your expectations. We appreciate your understanding regarding the delivery timeline, as our goal is to provide top-quality products at competitive prices. Your kind words about our legitimacy and recommendation mean a great deal to us. Should you need any assistance in the future, we’re always here to help. Thank you once again for your patience and trust in us! Sincerely, eGadgetsdeal

Posted 1 week ago

“Have customer service number one ring and it cuts off, emails serval times no reply, ordered my item 19th November EGOD100095544 still not received, rand Royal Mail as tracking states sender has despatched but not changed since 20th November, they adviced it's been created sender, what's going on, l need answers regarding my order”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for any confusion and inconvenience caused. To clarify, the contact number listed on our website is a WhatsApp line for messaging rather than a direct call line, and we deeply regret any misunderstanding this has caused. We are reviewing this to ensure it is clearly communicated to all customers. Regarding your order #EGOD100095544, after confirming with our warehouse team, we can confirm that your parcel is ready and awaiting collection by Royal Mail. Tracking details will be updated on the Royal Mail website shortly, and we are closely monitoring its progress to ensure it reaches you as quickly as possible. Your experience is important to us, and we are committed to resolving this matter promptly. If you have any further concerns or require assistance, please do not hesitate to contact us via WhatsApp or email. We genuinely appreciate your patience and understanding as we work to improve our processes. Sincerely, eGadgetsdeal

Posted 1 week ago

“Don’t reply to enquiries. The term “Despatched” seems to have a different meaning. My goods were despatched and given a Royal Mail tracking number a week ago and yet Royal Mail say they are still waiting for them.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback, and we deeply regret any frustration caused by your experience. At eGadgetsdeal, transparency and excellent service are core to our values, and we sincerely apologise for the delays you have encountered. During this peak season, increased shipping volumes have resulted in unforeseen delays with our carrier's collection process. We acknowledge that we could have communicated this more clearly, and we are truly sorry for any confusion caused. To improve, we’ve updated our shipping information to set more realistic delivery expectations and are collaborating closely with our delivery partners to prevent similar issues in the future. We’re pleased to confirm that your order has now been dispatched and is on its way. Should you have any further concerns or questions, please feel free to reach out to us directly—we’re here to help. We genuinely appreciate your patience and understanding and look forward to serving you better in the future. Sincerely, eGadgetsdeal

Posted 1 week ago

“Very upset that my parcel has not arrived still which was ordered on 6th November which was a birthday gift for my daughter which has now passed. over 20 days and still no sign of my package. Requesting a full refund asap! very poor service and unsatisfied customer.”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the delay in the delivery of your parcel. We understand how disappointing it is, especially since it was intended as a special gift for your daughter. As we approach Black Friday, there has been a significant increase in demand, which has unfortunately led to some delays in processing and shipping orders. We are working hard to manage this surge and ensure all parcels are delivered as quickly as possible. Additionally, we are currently experiencing a high volume of inquiries, which has resulted in delays in our customer service responses. We deeply regret any frustration this may have caused and sincerely apologise for the delay in communication. We understand your concern and are happy to assist further. Please do not hesitate to reach out if you would like to discuss a refund or if there is anything else we can do to resolve the issue. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 2 weeks ago

“tried phoning rings once ang goes off sent a few emails about using paypal as it says you can but no answers i very much doubt if you can use paypal as button to use it does not work they want you to pay by card”

Helpful Report

Posted 2 weeks ago

Dear Customer, We sincerely apologise for the confusion regarding the PayPal payment option. We can accept credit cards as payment currently. Our payment system processes credit and debit card payments through PayPal, but you might not see the PayPal button due to the specific integration we use. Rest assured, your transaction is still handled by PayPal, ensuring the same level of security and protection. This setup allows you to conveniently enter your card details directly on our site while enjoying the benefits of PayPal’s secure processing. We also regret that our response time has been slower than usual. Due to the high volume of customer inquiries around the Black Friday period, our customer service team has been experiencing delays in replying to emails. We apologise for any inconvenience this may have caused and appreciate your understanding. Thank you for bringing this to our attention, and we are committed to improving your experience. Sincerely, eGadgetsdeal

Posted 2 weeks ago

“PLEASE AVOID THIS COMPANY They promise great customer service and no hassle refunds. They offer a 30day return and refund if you change your mind. I changed my mind when I received a foreign import albeit with a plug adapter. The item was for a gift so didn’t want to gift a non uk item. I have been trying to return for a refund but impossible they will fob you off. In the end I accepted a £10 refund & kept the item. Needless to say even that small refund has not arrived. Yes they send emails saying the refund has been processed but it hasn’t arrived in my account. Oh and don’t bother trying to ring them as the phone number doesn’t exist. I will continue to email them daily to get my small refund.”

Helpful Report

Posted 2 weeks ago

Dear Colleen, We sincerely apologise for the frustration and inconvenience you've experienced. We understand how disappointing this situation has been for you, and we truly regret that we didn't meet your expectations. Firstly, we would like to confirm that your refund was successfully processed on 22 November 2024. Please check your PayPal account, as our payment system uses PayPal to securely handle credit and debit card transactions. Refunds can sometimes take a few days to reflect in your account due to processing times. Regarding your concerns about our customer service, we are sorry for the delays and any confusion caused. We have been handling an increased volume of customer inquiries during this busy season, which has led to slower response times. We are actively working to improve our communication and response times. We appreciate your feedback and are committed to resolving any remaining concerns. Please feel free to reach out directly at contact@egadgetsdeal.co.uk if you need any further assistance. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 2 weeks ago

“Ordered some earbuds, said 4-6days delivery, after nearly 3 weeks no sign of product, very little communication, very poor customer service. Requested to cancel and refund, a week later still nothing! Avoid!!!”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced. We understand your concerns and regret the delay in receiving your order. We would like to inform you that a refund has already been processed to your bank account. Please allow a few business days for the refund to appear in your account. Due to the increased volume of messages we are currently handling, our customer service team has been experiencing delays in responding to queries. We are truly sorry for not being able to reply to your request sooner and are actively working to resolve this as quickly as possible. We appreciate your patience and understanding, and we’re committed to improving our communication and service moving forward. Should you have any further concerns, please don't hesitate to reach out, and we will be happy to assist you. We value your feedback and are always looking to improve our services. Sincerely, eGadgetsdeal

Posted 2 weeks ago

“Phone late tracking order not legit think I've been scammed be warned 😭”

Helpful Report

Posted 2 weeks ago

Dear Customer, We sincerely apologise for the frustration you've experienced with your order. We understand how concerning delays and tracking issues can be, and we want to assure you that your feedback is being taken seriously. We have already escalated the matter to our Customer Service team for investigation. As soon as we have any updates regarding your order, we will notify you immediately. We are committed to resolving this issue as quickly as possible and appreciate your patience as we work to make things right. Thank you for bringing this to our attention, and we hope to regain your trust soon. Sincerely, eGadgetsdeal

Posted 2 weeks ago

“THIS IS A SCAM. Ordered a gopro from them with delivery timeline listed as 1-5 days. Two weeks later still no item and no refund either even though I've requested it a week in. Then suddenly I've received some super cheap charger which I did not order, but the return address matches the ine listed on their website. Raised a dispute with my bank so hopefully they'll be able to get the money back since syre as hell the "merchant" isn't keen on doing that...”

Helpful Report

Posted 3 weeks ago

Dear Customer, Thank you for sharing your feedback, and we sincerely apologise for any inconvenience caused. After verifying the payment, we confirm that the refund was processed on 20th November. Please check with your bank or payment provider to ensure it has been reflected in your account. We understand your frustration, and we strive to provide a smooth and reliable experience for all of our customers. The item you received was an error, and we regret any confusion caused. Please rest assured, we are committed to resolving issues like these promptly and improving our service. If you have any further concerns or require additional assistance, feel free to reach out to us directly. We are here to help. Sincerely, eGadgetsdeal

Posted 2 weeks ago

eGadgetsdeal is rated 4.4 based on 68 reviews