Name: eGadgetsdeal
Address: Unit 3, Tame Road Industrial Estate,, Tame Road, United Kingdom, Birmingham
Rating: 3.51

“We ordered a Nintendo switch for a Christmas present back in November. Did read the reviews and the majority of negative reviews was the delivery times it seemed. We took the plunge and purchased in November and yes it did take 3 1/2 weeks for delivery but it arrived ahead of Christmas and daughter over the moon. If you have the patience to wait for the product to be delivered you will get a good deal. If you need something quicker go to the shops! Will order form these guys again.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for taking the time to share your experience and for your kind words! We’re delighted to hear that the Nintendo Switch arrived in time for Christmas and that your daughter is over the moon with her gift – moments like these make everything worthwhile for us. We truly appreciate your understanding regarding the delivery timeframe, especially during the busy holiday season. Your patience and trust mean a great deal to us. Our goal is to provide great deals and quality products, and we’re always working on improving our shipping times to make the experience even smoother for our customers. Thank you for choosing us, and we’re thrilled to hear you would order from us again. We look forward to serving you in the future! Sincerely, eGadgetsdeal

Posted 1 year ago

“No mention on the description that it's a Chinese import. Responses to emails take days and the phone number isn't connected. Refund took forever! Avoid,”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like to address your concerns. To clarify, as mentioned on our website, we source globally to bring you the best deals and latest products, most of which are international versions compatible with UK standards. For this reason, we do not specify the country or region of origin for each product, but rest assured all items meet the required compatibility. We also apologise for the delays in communication during the busy holiday season. Our customer service team was handling a higher-than-usual volume of queries, and we understand this caused inconvenience. We are actively working to improve our response times and ensure smoother service in the future. Your feedback has been shared with our team, and we are taking this situation seriously to enhance our processes. Thank you for bringing this to our attention, and we hope this demonstrates our commitment to resolving issues responsibly. Sincerely, eGadgetsdeal

Posted 1 year ago

“DON'T touch with a barge pole. Delivery 4 to 6 days! 3 WEEKS later, lots of excuses and missed deadlines, still no goods or refund. DO NOT USE THIS COMPANY. I'm now over £300 down with nothing to show for it. Oh well ill just buy my Wife, and Daughter something else for Christmas. Oh no I can't because I now have no money and no time to get something else. Thanks for ruining Christmas eGadgetsdeal.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We are deeply sorry for the issues you have encountered with your order and for the distress caused during such an important time of year. We acknowledge that our delays and miscommunication have fallen far short of the level of service you rightly expected. During the peak season, including Black Friday and the Christmas period, we experienced an overwhelming surge in orders and refunds, which regrettably impacted our ability to process transactions promptly. This is not an excuse, and we take full responsibility for failing to meet our commitments. We value your trust and are committed to learning from this situation to improve our processes, ensuring no other customers face similar frustrations. Thank you for your patience, and we hope we can regain your confidence in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Brought a Nintendo Switch before seeing reviews of other customers. Was dubious item would arrive. Item arrived a few days later then expected. Was the Chinese variant of the Switch but nothing a language change will not sort out”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for your positive feedback! We’re thrilled to hear that your Nintendo Switch arrived and that you’re happy with it. We’d like to take this opportunity to clarify that we source products globally to bring you the best deals and the latest items. As noted on our website, most of the products we offer are international versions, which are fully compatible with UK standards. We hope this gives you peace of mind and confidence in your purchase. Thank you again for choosing us, and we hope you enjoy your Nintendo Switch. If you ever need anything else, don’t hesitate to reach out! Sincerely, eGadgetsdeal

Posted 1 year ago

“Indicated product shipped 29.11, 09.12 still not arrived, tracking number on Post office website doesn't work. Don't use,this website”

Helpful Report

Posted 1 year ago

Dear Customer, We are truly sorry for the delay you’ve experienced with your order and the frustration it has caused. We understand how disappointing it can be when a product doesn't arrive as expected, especially when tracking information isn’t working as it should. Due to the high volume of orders during the busy season, some shipments have unfortunately been delayed, and we sincerely apologise for this. We are pleased to confirm that your package did arrive on 17th December 2024. We understand this was much later than expected, and we take full responsibility for the inconvenience. Please rest assured that we are discussing this internally to improve our service and prevent such delays in the future. We deeply appreciate your feedback and hope to show you our commitment to providing a better experience moving forward. Thank you for your understanding, and we sincerely apologise once again for the delay. Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered a echo dot on the the 5th November for my grandson when it arrived it was in Chinese with a separate loose plug sent it back for a refund,still haven't received the refund of £32.99 i have emailed numerous times to no avail. When will I get my refund who knows!!!!!”

Helpful Report

Posted 1 year ago

Dear Customer, First of all, we want to sincerely apologise for the delays you’ve experienced with your order and for any frustration this has caused. We understand how disappointing this situation must be, especially as you had a positive experience with your first order. Due to the high volume of orders during the busy festive season, our customer service team has unfortunately been unable to respond to every message as quickly as we would like. However, we fully acknowledge that the delay in dispatch and the lack of timely communication is our responsibility, and for that, we are truly sorry. We have already discussed this issue internally to ensure that we improve our processes and provide better service to our customers in the future. Please know that we are committed to resolving your case and ensuring it doesn't happen again. We hope that you will give us the opportunity to make things right, and we appreciate your patience during this time. Thank you for bringing this to our attention, and we will continue working hard to improve our services. Sincerely, eGadgetsdeal

Posted 1 year ago

“Bought an expensive mobile, albeit cheaper than anywhere else on the Internet, so a little concerned with negative reviews. However, phone arrived 7 days after order, this was a busy time in the lead up to Christmas. Used Royal mail 48 tracked. Recieved a tracking number straight away upon order. But no updates. Emailed to see what was happening, they replied within an hour stating it would be posted on the Friday. I ordered it the previous Friday. It arrived Saturday morning. Phone in original packaging. Not used yet as a Christmas present. Will use this company again.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for your kind words and for taking the time to share your experience! We are delighted to hear that you received your mobile phone in good time, especially during the busy Christmas period. We truly appreciate your patience and understanding, and we’re glad that we could provide you with a positive experience despite the initial concerns. It’s wonderful to know that the phone arrived safely and in its original packaging, ready for its intended purpose as a Christmas present. We are always committed to offering the best value and customer service, and we’re thrilled that you found our prices competitive. We look forward to serving you again in the future and hope you enjoy your new phone when you finally get the chance to use it! Thank you again for your trust, and we wish you all the best for the festive season. Sincerely, eGadgetsdeal

Posted 1 year ago

“My first order in Sept arrived quickly which is why I used them again. It's now been 3 weeks since my order was paid for. Been sat with Royal Mail so called "We're expecting it" since Nov 18th. I was receiving responses by email & WhatsApp apologising & saying it would be despatched on this date or that date. Now they've stopped replying. They told me if it didn't get sent today (Dec 6th) they'd automatically refund me. It's now Dec 6th, Royal Mail are still 'Expecting it' & no refund. Claim went into the bank over a week ago & nothing from them either! Not happy. This company are rip off scam merchants & I advise everyone NOT to use them”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the inconvenience and frustration you've experienced. We fully understand your concerns regarding the delay, and we deeply regret that this has affected your order. To clarify, we processed a full refund for your order on 09 December 2024, and the amount has been successfully returned to you. We understand the trust that is placed in us when you make a purchase, and we are truly sorry that we fell short of meeting your expectations. We have taken your feedback seriously and have discussed the matter internally to ensure that such delays and miscommunication do not happen again in the future. We truly value your business and hope that this issue does not overshadow the positive experiences our customers typically have with us. Thank you for your understanding and patience. We are committed to improving our service, and we hope that you'll consider us again for future orders. Sincerely, eGadgetsdeal

Posted 1 year ago

“Order never been dispatched even after 3 weeks from order day, how this is even possible?! Did a cancelation and company can’t even send a refund on original payment, then don’t accept credit cards!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We sincerely apologise for the delay and any inconvenience you experienced with your order. Please know that we understand the frustration this caused, especially as the item was intended as a gift. We would like to inform you that your refund of £221.99 was successfully processed on 9th December 2024. Please allow 1-2 business days for the funds to appear in your account, depending on your bank's processing times. We are deeply sorry for the uncertainty you faced during this process. At eGadgetsdeal, we take customer satisfaction seriously, and we have internally discussed this situation to ensure improvements are made in the future. Your experience is important to us, and we are committed to providing the best service to all our customers. We truly appreciate your understanding and patience, and we hope to have the opportunity to serve you again under better circumstances. If there’s anything else we can assist with, please do not hesitate to contact us. Sincerely, eGadgetsdeal

Posted 1 year ago

“I’ve chased a number of times as to the whereabouts of my order which has not been delivered the last occasion being online chat which they state they will respond to within 48 hrs. I’ve still not had an answer after 3 days. The tracking number given by egadgets still states the post office have not received it to post to me. My order status states complete. It is not. Very unhappy.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We deeply regret the delays and communication challenges you experienced, especially during the busy Black Friday period. This is certainly not the level of service we strive to provide, and we sincerely apologise for the frustration caused. We understand how important it is to receive timely responses and accurate tracking information. Upon reviewing your order, we can confirm that Royal Mail successfully delivered your item on 04-12-2024. You can verify the delivery details using the following tracking link: https://www.royalmail.com/track-your-item#/tracking-results/OF511661595GB We take your feedback seriously and are actively working to improve our communication and order processing to prevent similar issues in the future. Please rest assured that we are fully committed to providing a better experience moving forward. If you need any further assistance, please don’t hesitate to reach out directly. Sincerely, eGadgetsdeal

Posted 1 year ago

“Ordered a Nintendo Switch on 20th November as a gift for my son, and not received. They have responded to my emails, but completely ignoring my request for a refund. I have been informed they are dispatching my order at the end of the week, even though I no longer want it as I had to purchase another one elsewhere. Please, all I want is my refund!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave your feedback. We truly regret that your experience with us did not meet your expectations, and we sincerely apologise for the frustration caused by the delay in your order. We understand the urgency of the situation, especially as the item was intended as a gift, and we apologise for any inconvenience this has caused you. As mentioned in our previous communication, we are currently processing your refund, and we are committed to ensuring this is completed promptly. We understand you have already made alternative arrangements, and we deeply regret that we were unable to fulfill your order in the time frame you expected. To expedite the refund process, we require your bank account details, which we have already requested to ensure that the transaction is handled securely. We sincerely apologise for any confusion caused and appreciate your patience during this process. We take all customer feedback seriously and are continually working to improve our service. We genuinely hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. Sincerely, eGadgetsdeal

Posted 1 year ago

“This company is ridiculous. They don't have any physical number to talk to someone physically. Another mode of contact is jock. I have ordered an iPad mini. I received a dispatched notification with a Royal Mail tracking number. Nothing has moved in ten days and Royal Mail tracking is closed. Money was deducted from the account on the same day of ordering. I am not even sure if I am going to get my money back. This company is scammed and avoid it at any cost if you want to sleep well...”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We deeply regret the inconvenience you've experienced, and we understand your frustration. Please accept our sincere apologies for the delay in your order and the confusion around the Royal Mail tracking. Due to the high demand during the Black Friday and Christmas season, shipping times have been slower than anticipated. While we made efforts to provide you with tracking information as soon as it was available, we understand that this situation fell short of your expectations, and for that, we are truly sorry. We are currently processing your refund, once the refund is processed, it should reflect in your account shortly, and we will notify you as soon as it's completed. We value our customers greatly, and it is always our priority to ensure a smooth and positive shopping experience. Please rest assured that we are committed to resolving this matter and ensuring that you receive the appropriate service. If you have any further concerns, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. We are here to help and would like to regain your trust. Thank you again for your patience, and we hope to have the opportunity to serve you better in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Scam 260 I've lost on GoPro 13 not happy my son's 21st gift”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the inconvenience and frustration caused during your experience with us, especially considering this was meant to be a special gift for your son's birthday. After thoroughly reviewing your order, we can confirm that Royal Mail successfully delivered your item on 05-12-2024. You can verify the delivery details here: https://www.royalmail.com/track-your-item#/tracking-results/OF511665328GB We deeply regret the delays and communication challenges you encountered, particularly during the busy Black Friday period. This was never our intention, and we acknowledge that our handling of your case fell short of expectations. We are taking this feedback seriously and have already implemented measures internally to improve our processes and avoid similar situations in the future. We value your feedback and are committed to rebuilding your trust. If you have any further concerns or questions, please contact us directly at contact@egadgetsdeal.co.uk. We hope this resolution reflects our dedication to addressing customer concerns, and we kindly ask if you could consider updating your review to reflect this resolution. Thank you for your understanding and for giving us the opportunity to make things right. Sincerely, eGadgetsdeal

Posted 1 year ago

“Very good company- I had my doubts but they are legit. They offer products at a big discount as they are brought from Asia (HENCE LONG DELIVERY TIMES) but rest assured you get what you order! I ordered a 2024 iPad Pro M4 and I got it after 2 or so weeks. JUST HAVE PATIENCE. Customer service is top notch! Highly recommend! JUST HAVE PATIENCE!!!!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your detailed and thoughtful review! We are thrilled to hear that you are pleased with your order and that our customer service met your expectations. We appreciate your understanding regarding the delivery timeline, as our goal is to provide top-quality products at competitive prices. Your kind words about our legitimacy and recommendation mean a great deal to us. Should you need any assistance in the future, we’re always here to help. Thank you once again for your patience and trust in us! Sincerely, eGadgetsdeal

Posted 1 year ago

“Have customer service number one ring and it cuts off, emails serval times no reply, ordered my item 19th November EGOD100095544 still not received, rand Royal Mail as tracking states sender has despatched but not changed since 20th November, they adviced it's been created sender, what's going on, l need answers regarding my order”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for any confusion and inconvenience caused. To clarify, the contact number listed on our website is a WhatsApp line for messaging rather than a direct call line, and we deeply regret any misunderstanding this has caused. We are reviewing this to ensure it is clearly communicated to all customers. Regarding your order #EGOD100095544, after confirming with our warehouse team, we can confirm that your parcel is ready and awaiting collection by Royal Mail. Tracking details will be updated on the Royal Mail website shortly, and we are closely monitoring its progress to ensure it reaches you as quickly as possible. Your experience is important to us, and we are committed to resolving this matter promptly. If you have any further concerns or require assistance, please do not hesitate to contact us via WhatsApp or email. We genuinely appreciate your patience and understanding as we work to improve our processes. Sincerely, eGadgetsdeal

Posted 1 year ago

“Don’t reply to enquiries. The term “Despatched” seems to have a different meaning. My goods were despatched and given a Royal Mail tracking number a week ago and yet Royal Mail say they are still waiting for them.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we deeply regret any frustration caused by your experience. At eGadgetsdeal, transparency and excellent service are core to our values, and we sincerely apologise for the delays you have encountered. During this peak season, increased shipping volumes have resulted in unforeseen delays with our carrier's collection process. We acknowledge that we could have communicated this more clearly, and we are truly sorry for any confusion caused. To improve, we’ve updated our shipping information to set more realistic delivery expectations and are collaborating closely with our delivery partners to prevent similar issues in the future. We’re pleased to confirm that your order has now been dispatched and is on its way. Should you have any further concerns or questions, please feel free to reach out to us directly—we’re here to help. We genuinely appreciate your patience and understanding and look forward to serving you better in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Very upset that my parcel has not arrived still which was ordered on 6th November which was a birthday gift for my daughter which has now passed. over 20 days and still no sign of my package. Requesting a full refund asap! very poor service and unsatisfied customer.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the delay in the delivery of your parcel. We understand how disappointing it is, especially since it was intended as a special gift for your daughter. As we approach Black Friday, there has been a significant increase in demand, which has unfortunately led to some delays in processing and shipping orders. We are working hard to manage this surge and ensure all parcels are delivered as quickly as possible. Additionally, we are currently experiencing a high volume of inquiries, which has resulted in delays in our customer service responses. We deeply regret any frustration this may have caused and sincerely apologise for the delay in communication. We understand your concern and are happy to assist further. Please do not hesitate to reach out if you would like to discuss a refund or if there is anything else we can do to resolve the issue. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

“tried phoning rings once ang goes off sent a few emails about using paypal as it says you can but no answers i very much doubt if you can use paypal as button to use it does not work they want you to pay by card”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the confusion regarding the PayPal payment option. We can accept credit cards as payment currently. Our payment system processes credit and debit card payments through PayPal, but you might not see the PayPal button due to the specific integration we use. Rest assured, your transaction is still handled by PayPal, ensuring the same level of security and protection. This setup allows you to conveniently enter your card details directly on our site while enjoying the benefits of PayPal’s secure processing. We also regret that our response time has been slower than usual. Due to the high volume of customer inquiries around the Black Friday period, our customer service team has been experiencing delays in replying to emails. We apologise for any inconvenience this may have caused and appreciate your understanding. Thank you for bringing this to our attention, and we are committed to improving your experience. Sincerely, eGadgetsdeal

Posted 1 year ago

“PLEASE AVOID THIS COMPANY They promise great customer service and no hassle refunds. They offer a 30day return and refund if you change your mind. I changed my mind when I received a foreign import albeit with a plug adapter. The item was for a gift so didn’t want to gift a non uk item. I have been trying to return for a refund but impossible they will fob you off. In the end I accepted a £10 refund & kept the item. Needless to say even that small refund has not arrived. Yes they send emails saying the refund has been processed but it hasn’t arrived in my account. Oh and don’t bother trying to ring them as the phone number doesn’t exist. I will continue to email them daily to get my small refund.”

Helpful Report

Posted 1 year ago

Dear Colleen, We sincerely apologise for the frustration and inconvenience you've experienced. We understand how disappointing this situation has been for you, and we truly regret that we didn't meet your expectations. Firstly, we would like to confirm that your refund was successfully processed on 22 November 2024. Please check your PayPal account, as our payment system uses PayPal to securely handle credit and debit card transactions. Refunds can sometimes take a few days to reflect in your account due to processing times. Regarding your concerns about our customer service, we are sorry for the delays and any confusion caused. We have been handling an increased volume of customer inquiries during this busy season, which has led to slower response times. We are actively working to improve our communication and response times. We appreciate your feedback and are committed to resolving any remaining concerns. Please feel free to reach out directly at contact@egadgetsdeal.co.uk if you need any further assistance. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

“Ordered some earbuds, said 4-6days delivery, after nearly 3 weeks no sign of product, very little communication, very poor customer service. Requested to cancel and refund, a week later still nothing! Avoid!!!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced. We understand your concerns and regret the delay in receiving your order. We would like to inform you that a refund has already been processed to your bank account. Please allow a few business days for the refund to appear in your account. Due to the increased volume of messages we are currently handling, our customer service team has been experiencing delays in responding to queries. We are truly sorry for not being able to reply to your request sooner and are actively working to resolve this as quickly as possible. We appreciate your patience and understanding, and we’re committed to improving our communication and service moving forward. Should you have any further concerns, please don't hesitate to reach out, and we will be happy to assist you. We value your feedback and are always looking to improve our services. Sincerely, eGadgetsdeal

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

eGadgetsdeal Reviews

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