eGadgetsdeal Reviews

Name: eGadgetsdeal
Address: Unit 3, Tame Road Industrial Estate,, Tame Road, United Kingdom, Birmingham
Rating: 3.51

3.5 Rating 142 Reviews

63 %

of reviewers recommend eGadgetsdeal

Company Reviews

Questions

Metrics

3.5

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

contact@egadgetsdeal.co.uk

Location:

Unit 3, Tame Road Industrial Estate,,
Tame Road,
United Kingdom
Birmingham
B67HS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t reply to enquiries. The term “Despatched” seems to have a different meaning. My goods were despatched and given a Royal Mail tracking number a week ago and yet Royal Mail say they are still waiting for them.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we deeply regret any frustration caused by your experience. At eGadgetsdeal, transparency and excellent service are core to our values, and we sincerely apologise for the delays you have encountered. During this peak season, increased shipping volumes have resulted in unforeseen delays with our carrier's collection process. We acknowledge that we could have communicated this more clearly, and we are truly sorry for any confusion caused. To improve, we’ve updated our shipping information to set more realistic delivery expectations and are collaborating closely with our delivery partners to prevent similar issues in the future. We’re pleased to confirm that your order has now been dispatched and is on its way. Should you have any further concerns or questions, please feel free to reach out to us directly—we’re here to help. We genuinely appreciate your patience and understanding and look forward to serving you better in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Very upset that my parcel has not arrived still which was ordered on 6th November which was a birthday gift for my daughter which has now passed. over 20 days and still no sign of my package. Requesting a full refund asap! very poor service and unsatisfied customer.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the delay in the delivery of your parcel. We understand how disappointing it is, especially since it was intended as a special gift for your daughter. As we approach Black Friday, there has been a significant increase in demand, which has unfortunately led to some delays in processing and shipping orders. We are working hard to manage this surge and ensure all parcels are delivered as quickly as possible. Additionally, we are currently experiencing a high volume of inquiries, which has resulted in delays in our customer service responses. We deeply regret any frustration this may have caused and sincerely apologise for the delay in communication. We understand your concern and are happy to assist further. Please do not hesitate to reach out if you would like to discuss a refund or if there is anything else we can do to resolve the issue. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

“tried phoning rings once ang goes off sent a few emails about using paypal as it says you can but no answers i very much doubt if you can use paypal as button to use it does not work they want you to pay by card”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the confusion regarding the PayPal payment option. We can accept credit cards as payment currently. Our payment system processes credit and debit card payments through PayPal, but you might not see the PayPal button due to the specific integration we use. Rest assured, your transaction is still handled by PayPal, ensuring the same level of security and protection. This setup allows you to conveniently enter your card details directly on our site while enjoying the benefits of PayPal’s secure processing. We also regret that our response time has been slower than usual. Due to the high volume of customer inquiries around the Black Friday period, our customer service team has been experiencing delays in replying to emails. We apologise for any inconvenience this may have caused and appreciate your understanding. Thank you for bringing this to our attention, and we are committed to improving your experience. Sincerely, eGadgetsdeal

Posted 1 year ago

“PLEASE AVOID THIS COMPANY They promise great customer service and no hassle refunds. They offer a 30day return and refund if you change your mind. I changed my mind when I received a foreign import albeit with a plug adapter. The item was for a gift so didn’t want to gift a non uk item. I have been trying to return for a refund but impossible they will fob you off. In the end I accepted a £10 refund & kept the item. Needless to say even that small refund has not arrived. Yes they send emails saying the refund has been processed but it hasn’t arrived in my account. Oh and don’t bother trying to ring them as the phone number doesn’t exist. I will continue to email them daily to get my small refund.”

Helpful Report

Posted 1 year ago

Dear Colleen, We sincerely apologise for the frustration and inconvenience you've experienced. We understand how disappointing this situation has been for you, and we truly regret that we didn't meet your expectations. Firstly, we would like to confirm that your refund was successfully processed on 22 November 2024. Please check your PayPal account, as our payment system uses PayPal to securely handle credit and debit card transactions. Refunds can sometimes take a few days to reflect in your account due to processing times. Regarding your concerns about our customer service, we are sorry for the delays and any confusion caused. We have been handling an increased volume of customer inquiries during this busy season, which has led to slower response times. We are actively working to improve our communication and response times. We appreciate your feedback and are committed to resolving any remaining concerns. Please feel free to reach out directly at contact@egadgetsdeal.co.uk if you need any further assistance. Thank you for your patience and understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

“Ordered some earbuds, said 4-6days delivery, after nearly 3 weeks no sign of product, very little communication, very poor customer service. Requested to cancel and refund, a week later still nothing! Avoid!!!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience you've experienced. We understand your concerns and regret the delay in receiving your order. We would like to inform you that a refund has already been processed to your bank account. Please allow a few business days for the refund to appear in your account. Due to the increased volume of messages we are currently handling, our customer service team has been experiencing delays in responding to queries. We are truly sorry for not being able to reply to your request sooner and are actively working to resolve this as quickly as possible. We appreciate your patience and understanding, and we’re committed to improving our communication and service moving forward. Should you have any further concerns, please don't hesitate to reach out, and we will be happy to assist you. We value your feedback and are always looking to improve our services. Sincerely, eGadgetsdeal

Posted 1 year ago

“THIS IS A SCAM. Ordered a gopro from them with delivery timeline listed as 1-5 days. Two weeks later still no item and no refund either even though I've requested it a week in. Then suddenly I've received some super cheap charger which I did not order, but the return address matches the ine listed on their website. Raised a dispute with my bank so hopefully they'll be able to get the money back since syre as hell the "merchant" isn't keen on doing that...”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback, and we sincerely apologise for any inconvenience caused. After verifying the payment, we confirm that the refund was processed on 20th November. Please check with your bank or payment provider to ensure it has been reflected in your account. We understand your frustration, and we strive to provide a smooth and reliable experience for all of our customers. The item you received was an error, and we regret any confusion caused. Please rest assured, we are committed to resolving issues like these promptly and improving our service. If you have any further concerns or require additional assistance, feel free to reach out to us directly. We are here to help. Sincerely, eGadgetsdeal

Posted 1 year ago

“Headphone never arrived, and have had no orrespondence back of them, hopefully the bank can get me a refund”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback. We sincerely apologise for any inconvenience caused and for not responding to your inquiry promptly. Upon reviewing your case, we can confirm that your item was successfully delivered on 18 November 2024, as verified by Royal Mail’s tracking system. You can view the delivery details here: https://www.royalmail.com/track-your-item#/tracking-results/OE961070407GB Thank you for your understanding, and we look forward to assisting you further. Sincerely, eGadgetsdeal

Posted 1 year ago

“Received Alexa echo dot this morning to find that it's a Chinese product and has a loose plug adaptor just thrown in with the packaging. At no point does it say that it's a product made for the Chinese market and requires an adaptor. Trying to arrange a refund.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We sincerely regret any inconvenience caused by your recent purchase experience. To clarify, we source our products globally to offer our customers the best deals and the latest products. Most of these are international versions, which are fully compatible with UK standards. To ensure usability, we include UK-compliant adapters wherever necessary. This information is also available in our FAQ section for transparency. We understand your concern regarding the packaging, and we apologise if it did not meet your expectations. Please rest assured that all our products are brand-new, authentic, and sourced directly from manufacturers, which allows us to maintain competitive pricing. Thank you for bringing this to our attention, and we look forward to assisting you further. Sincerely, eGadgetsdeal

Posted 1 year ago

“I would have rated this company 0 stars but 1 is the lowest ordered a smart watch promised twice never received. They advertise products the don't have offered a black one I ordered pink, ask for a refund twice now they want my bank details, advised not to give it, raised a claim with my bank. Shocking company beware do not use”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the inconvenience you have experienced with your recent order. We understand your frustration regarding the delays and product issues. Regarding your refund request, we’ve been in communication with PayPal and have tried to process your refund. However, since a chargeback has been filed with your bank, PayPal has informed us that we are unable to issue a refund until the case is closed. Once the chargeback process is complete, we will be happy to assist further if necessary. We appreciate your understanding and patience. Please do not hesitate to reach out if you need any additional assistance. Sincerely, eGadgetsdeal

Posted 1 year ago

eGadgetsdeal is rated 3.5 based on 142 reviews