eGadgetsdeal Reviews

Name: eGadgetsdeal
Address: Unit 3, Tame Road Industrial Estate,, Tame Road, United Kingdom, Birmingham
Rating: 3.51

3.5 Rating 142 Reviews

63 %

of reviewers recommend eGadgetsdeal

Company Reviews

Questions

Metrics

3.5

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

contact@egadgetsdeal.co.uk

Location:

Unit 3, Tame Road Industrial Estate,,
Tame Road,
United Kingdom
Birmingham
B67HS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not under any circumstances order anything from this company. Unfortunately I made the mistake of not reading reviews. Please see all reviews below. This company is not based in the UK. The UK address is just a registered address to make it look like they are in the UK. They do not stock any products on the website. Once you order your product they will then include it within a bulk order they make from China. You will under no circumstances receive your product within 4-6 days. You will receive a tracking number on day 2 to make it look like the royal mail are about to receive your product for delivery but this is just a holding pattern to keep you at arms length. Once the 6 days have expired and you chase with customer service a response will come back late at night (most likely between 2-4am), because they are not in this country. Its likely to either say that something about "increased shipping volumes" or if you order around a holiday season they will blame that. They also deliberately use vague language like, your order is "due" to be shipped, or you "should" receive your product "around" Wednesday. This is also designed to allow for space because they know your product wont be received on Wednesday or any day around it. They will respond via email to you but always push the delivery further down the week. You will always be kept at arms length where you think it may come in 2 or 3 days (enough space for them to come up with the next excuse). Whatever the case, please do not make the same mistake i did and order from this company. You will likely have to wait at least 1 month to receive your product, maybe longer.”

Helpful Report

Posted 11 months ago

“I DO NOT RECOMMEND!!!!! I ordered a pair of galaxy buds 3 pro headphones in December that were not delivered to me, and when I contacted them they told me that they no longer had the product, a month after ordering. I told them to refund my money, but they did not refund a single penny. I DO NOT RECOMMEND!!!”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM THIS SITE! No feed back at all from them. SCAM SITE! They take your money and don't deliver the goods. Fictitious tracking number with the GPO. Only lost £25 so I will put it down to experience. Be warned!”

Helpful Report

Posted 11 months ago

“Avoid like the plague. Did not receive headphones and requested a refund. Many emails later and several promises of refunds and still waiting. Will now start legal recovery process.”

Helpful Report

Posted 11 months ago

“ordered an ipad mini, 14 days ago still not here. will be asking for a refund. worst you cant contact them. Keep away”

Helpful Report

Posted 11 months ago

“They supply knock off products which are non CE approved. Worse still they send cheap un fused mains adapters to make them function in the UK which is a huge fire risk. Do not buy anything from this company. It’s irrelevant them saying they source from around the globe, it MUST be CE approved or it’s illegal! They also don’t use battery warning labels on the postage which is breaking another UK law. Delivery was very slow just like responses to a complaint. Just don’t risk it to save a few quid.”

Helpful Report

Posted 1 year ago

“WARNING Don't buy from this company. I bought the galaxy buds 3 pro a month ago and still havent received it”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we deeply regret the inconvenience caused by this experience. We understand your frustration regarding the delay in receiving your Galaxy Buds 3 Pro. Upon investigating, it’s clear we fell short of our delivery commitments, and for that, we sincerely apologise. While we have already initiated your refund as per our correspondence, we recognise that this situation has caused unnecessary stress. At eGadgetsdeal, we are committed to providing a reliable and transparent shopping experience. As a result of this incident, we’ve taken steps to improve our processes, including stricter order tracking and communication protocols, to prevent similar issues in the future. We value your trust and hope to have the opportunity to serve you better in the future. If there is anything else we can do to resolve this matter, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. Thank you for your patience and for bringing this matter to our attention. Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered and paid for a Mobile phone with standard free delivery from this company on the 08/12/2024 and didnt recieve the phone until 04/01/2025 that's almost a month later.Unacceptable!!! It was meant to be a Christmas present.The company kept telling me they were having supply issues. I was left very frustrated with the whole experience and very dissapointed.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback, and we sincerely apologise for the inconvenience caused during your recent experience with us. We understand how frustrating the delays and miscommunications were, especially during the holiday season. After reviewing the situation, we’ve confirmed with Royal Mail that your item was delivered on 4th January 2025. At eGadgetsdeal, we are committed to ensuring our customers feel valued and supported. As a result of your feedback, we have reviewed our internal processes and implemented improvements to ensure clearer communication and more efficient service in the future. We genuinely appreciate your patience and hope we can regain your trust in the future. Should you have any additional concerns, please don’t hesitate to reach out to us. Sincerely, eGadgetsdeal

Posted 1 year ago

“The worst company, i have have ever dealt with. They Lie, the are slow to respond and when they do the answers prompt more questions than anything they answer. Ordered a pixel 9 pro xl on 1st December and promised 4-6working days delivery. Tracking number recieved 2 days later but Royal mail never got the parcel. A week later i messaged to get an update and told item had not been sent yet due to Black Friday and Xmas but would be that week. Another week later, promised for the end of that week, then the start of the next. Then on 23rd December i was told the parcel had been lost and a new one would be prioritised. Another week later I was told the item would be sent by the end of the week. I finally received confirmation from royal mail they had it and it was finally delivered on 4th January. I would never use this company again and I would reccomend you do not either. It is slightly cheaper than some of the alternatives online but the saving is not worth the hassle and lies that dealing with this conpany will generate.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience caused during your recent experience with us. We understand that the delays and communication issues you faced were unacceptable, and we take full responsibility for this situation. While the high order volume during Black Friday and the festive season caused unforeseen delays in processing, it is clear that we did not meet our promise of timely delivery or effective communication. We have since conducted a thorough review within our team to address these shortcomings. Steps have been implemented to improve our response times and ensure more accurate delivery updates in the future. We deeply regret the impact this had on your experience, and we are committed to regaining your trust. Thank you for bringing these issues to our attention; it helps us grow as a company. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to us directly. Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered some Apple Airtags, as a christmas present, from their online shopping and was delighted to receive an email stating that they had been despatched and I would have delivery before christmas. On 24th December I emailed to find out where that were and had a reply saying that they hadn't even been despatched. It is now January 2nd and they have still not arrived. I do not feel that they care enough to rectify their error or to even have the courtesy to chase things up.”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the negative experience you have had with your order. We fully understand your frustration, especially given the special nature of the item as a Christmas gift. Please know that this situation does not reflect the standard of service we aim to provide. The delay you encountered was due to an unexpected backlog during the busy holiday season, and we deeply regret that our communication regarding the dispatch status caused further confusion. We recognise that this was not acceptable, and we have since reviewed our internal processes to prevent this from happening again in the future. We take full responsibility for the situation and assure you that we are doing everything we can to improve our services. Your feedback is invaluable to us, and we hope you will allow us the opportunity to make things right. Please do not hesitate to reach out if there is anything more we can do to assist you. Thank you for your understanding. Sincerely, eGadgetsdeal

Posted 1 year ago

“No mention on the description that it's a Chinese import. Responses to emails take days and the phone number isn't connected. Refund took forever! Avoid,”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like to address your concerns. To clarify, as mentioned on our website, we source globally to bring you the best deals and latest products, most of which are international versions compatible with UK standards. For this reason, we do not specify the country or region of origin for each product, but rest assured all items meet the required compatibility. We also apologise for the delays in communication during the busy holiday season. Our customer service team was handling a higher-than-usual volume of queries, and we understand this caused inconvenience. We are actively working to improve our response times and ensure smoother service in the future. Your feedback has been shared with our team, and we are taking this situation seriously to enhance our processes. Thank you for bringing this to our attention, and we hope this demonstrates our commitment to resolving issues responsibly. Sincerely, eGadgetsdeal

Posted 1 year ago

“DON'T touch with a barge pole. Delivery 4 to 6 days! 3 WEEKS later, lots of excuses and missed deadlines, still no goods or refund. DO NOT USE THIS COMPANY. I'm now over £300 down with nothing to show for it. Oh well ill just buy my Wife, and Daughter something else for Christmas. Oh no I can't because I now have no money and no time to get something else. Thanks for ruining Christmas eGadgetsdeal.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We are deeply sorry for the issues you have encountered with your order and for the distress caused during such an important time of year. We acknowledge that our delays and miscommunication have fallen far short of the level of service you rightly expected. During the peak season, including Black Friday and the Christmas period, we experienced an overwhelming surge in orders and refunds, which regrettably impacted our ability to process transactions promptly. This is not an excuse, and we take full responsibility for failing to meet our commitments. We value your trust and are committed to learning from this situation to improve our processes, ensuring no other customers face similar frustrations. Thank you for your patience, and we hope we can regain your confidence in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Indicated product shipped 29.11, 09.12 still not arrived, tracking number on Post office website doesn't work. Don't use,this website”

Helpful Report

Posted 1 year ago

Dear Customer, We are truly sorry for the delay you’ve experienced with your order and the frustration it has caused. We understand how disappointing it can be when a product doesn't arrive as expected, especially when tracking information isn’t working as it should. Due to the high volume of orders during the busy season, some shipments have unfortunately been delayed, and we sincerely apologise for this. We are pleased to confirm that your package did arrive on 17th December 2024. We understand this was much later than expected, and we take full responsibility for the inconvenience. Please rest assured that we are discussing this internally to improve our service and prevent such delays in the future. We deeply appreciate your feedback and hope to show you our commitment to providing a better experience moving forward. Thank you for your understanding, and we sincerely apologise once again for the delay. Sincerely, eGadgetsdeal

Posted 1 year ago

“I ordered a echo dot on the the 5th November for my grandson when it arrived it was in Chinese with a separate loose plug sent it back for a refund,still haven't received the refund of £32.99 i have emailed numerous times to no avail. When will I get my refund who knows!!!!!”

Helpful Report

Posted 1 year ago

Dear Customer, First of all, we want to sincerely apologise for the delays you’ve experienced with your order and for any frustration this has caused. We understand how disappointing this situation must be, especially as you had a positive experience with your first order. Due to the high volume of orders during the busy festive season, our customer service team has unfortunately been unable to respond to every message as quickly as we would like. However, we fully acknowledge that the delay in dispatch and the lack of timely communication is our responsibility, and for that, we are truly sorry. We have already discussed this issue internally to ensure that we improve our processes and provide better service to our customers in the future. Please know that we are committed to resolving your case and ensuring it doesn't happen again. We hope that you will give us the opportunity to make things right, and we appreciate your patience during this time. Thank you for bringing this to our attention, and we will continue working hard to improve our services. Sincerely, eGadgetsdeal

Posted 1 year ago

“My first order in Sept arrived quickly which is why I used them again. It's now been 3 weeks since my order was paid for. Been sat with Royal Mail so called "We're expecting it" since Nov 18th. I was receiving responses by email & WhatsApp apologising & saying it would be despatched on this date or that date. Now they've stopped replying. They told me if it didn't get sent today (Dec 6th) they'd automatically refund me. It's now Dec 6th, Royal Mail are still 'Expecting it' & no refund. Claim went into the bank over a week ago & nothing from them either! Not happy. This company are rip off scam merchants & I advise everyone NOT to use them”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the inconvenience and frustration you've experienced. We fully understand your concerns regarding the delay, and we deeply regret that this has affected your order. To clarify, we processed a full refund for your order on 09 December 2024, and the amount has been successfully returned to you. We understand the trust that is placed in us when you make a purchase, and we are truly sorry that we fell short of meeting your expectations. We have taken your feedback seriously and have discussed the matter internally to ensure that such delays and miscommunication do not happen again in the future. We truly value your business and hope that this issue does not overshadow the positive experiences our customers typically have with us. Thank you for your understanding and patience. We are committed to improving our service, and we hope that you'll consider us again for future orders. Sincerely, eGadgetsdeal

Posted 1 year ago

“Order never been dispatched even after 3 weeks from order day, how this is even possible?! Did a cancelation and company can’t even send a refund on original payment, then don’t accept credit cards!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We sincerely apologise for the delay and any inconvenience you experienced with your order. Please know that we understand the frustration this caused, especially as the item was intended as a gift. We would like to inform you that your refund of £221.99 was successfully processed on 9th December 2024. Please allow 1-2 business days for the funds to appear in your account, depending on your bank's processing times. We are deeply sorry for the uncertainty you faced during this process. At eGadgetsdeal, we take customer satisfaction seriously, and we have internally discussed this situation to ensure improvements are made in the future. Your experience is important to us, and we are committed to providing the best service to all our customers. We truly appreciate your understanding and patience, and we hope to have the opportunity to serve you again under better circumstances. If there’s anything else we can assist with, please do not hesitate to contact us. Sincerely, eGadgetsdeal

Posted 1 year ago

“I’ve chased a number of times as to the whereabouts of my order which has not been delivered the last occasion being online chat which they state they will respond to within 48 hrs. I’ve still not had an answer after 3 days. The tracking number given by egadgets still states the post office have not received it to post to me. My order status states complete. It is not. Very unhappy.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback. We deeply regret the delays and communication challenges you experienced, especially during the busy Black Friday period. This is certainly not the level of service we strive to provide, and we sincerely apologise for the frustration caused. We understand how important it is to receive timely responses and accurate tracking information. Upon reviewing your order, we can confirm that Royal Mail successfully delivered your item on 04-12-2024. You can verify the delivery details using the following tracking link: https://www.royalmail.com/track-your-item#/tracking-results/OF511661595GB We take your feedback seriously and are actively working to improve our communication and order processing to prevent similar issues in the future. Please rest assured that we are fully committed to providing a better experience moving forward. If you need any further assistance, please don’t hesitate to reach out directly. Sincerely, eGadgetsdeal

Posted 1 year ago

“Ordered a Nintendo Switch on 20th November as a gift for my son, and not received. They have responded to my emails, but completely ignoring my request for a refund. I have been informed they are dispatching my order at the end of the week, even though I no longer want it as I had to purchase another one elsewhere. Please, all I want is my refund!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to leave your feedback. We truly regret that your experience with us did not meet your expectations, and we sincerely apologise for the frustration caused by the delay in your order. We understand the urgency of the situation, especially as the item was intended as a gift, and we apologise for any inconvenience this has caused you. As mentioned in our previous communication, we are currently processing your refund, and we are committed to ensuring this is completed promptly. We understand you have already made alternative arrangements, and we deeply regret that we were unable to fulfill your order in the time frame you expected. To expedite the refund process, we require your bank account details, which we have already requested to ensure that the transaction is handled securely. We sincerely apologise for any confusion caused and appreciate your patience during this process. We take all customer feedback seriously and are continually working to improve our service. We genuinely hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. Sincerely, eGadgetsdeal

Posted 1 year ago

“This company is ridiculous. They don't have any physical number to talk to someone physically. Another mode of contact is jock. I have ordered an iPad mini. I received a dispatched notification with a Royal Mail tracking number. Nothing has moved in ten days and Royal Mail tracking is closed. Money was deducted from the account on the same day of ordering. I am not even sure if I am going to get my money back. This company is scammed and avoid it at any cost if you want to sleep well...”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to share your feedback. We deeply regret the inconvenience you've experienced, and we understand your frustration. Please accept our sincere apologies for the delay in your order and the confusion around the Royal Mail tracking. Due to the high demand during the Black Friday and Christmas season, shipping times have been slower than anticipated. While we made efforts to provide you with tracking information as soon as it was available, we understand that this situation fell short of your expectations, and for that, we are truly sorry. We are currently processing your refund, once the refund is processed, it should reflect in your account shortly, and we will notify you as soon as it's completed. We value our customers greatly, and it is always our priority to ensure a smooth and positive shopping experience. Please rest assured that we are committed to resolving this matter and ensuring that you receive the appropriate service. If you have any further concerns, please don’t hesitate to reach out to us directly at contact@egadgetsdeal.co.uk. We are here to help and would like to regain your trust. Thank you again for your patience, and we hope to have the opportunity to serve you better in the future. Sincerely, eGadgetsdeal

Posted 1 year ago

“Scam 260 I've lost on GoPro 13 not happy my son's 21st gift”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologise for the inconvenience and frustration caused during your experience with us, especially considering this was meant to be a special gift for your son's birthday. After thoroughly reviewing your order, we can confirm that Royal Mail successfully delivered your item on 05-12-2024. You can verify the delivery details here: https://www.royalmail.com/track-your-item#/tracking-results/OF511665328GB We deeply regret the delays and communication challenges you encountered, particularly during the busy Black Friday period. This was never our intention, and we acknowledge that our handling of your case fell short of expectations. We are taking this feedback seriously and have already implemented measures internally to improve our processes and avoid similar situations in the future. We value your feedback and are committed to rebuilding your trust. If you have any further concerns or questions, please contact us directly at contact@egadgetsdeal.co.uk. We hope this resolution reflects our dedication to addressing customer concerns, and we kindly ask if you could consider updating your review to reflect this resolution. Thank you for your understanding and for giving us the opportunity to make things right. Sincerely, eGadgetsdeal

Posted 1 year ago

eGadgetsdeal is rated 3.5 based on 142 reviews