Element Vape have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The price was was perfect! Shipping was fast! Product is awesome! I definitely recommend them if your needing some vape items! I will definitely be purchasing from them in the future!
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- Michael Nelson
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Fast shipping (only 3 days with standard shipping), Great price (very competitive, I ended up saving about $50 on a bulk order vs. my usual guys). Great customer service too. Highly recommend. 10/10
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- Anonymous
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Consistent, quality products at a great price! Shipping was super fast, too!! A company you can trust!!!
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- Sue S.
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I am very happy with finding my vape item online. The delivery went smooth and came as scheduled. I will be shopping for more in future!
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- SS
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Customer Service is awesome! I ordered a good number of products and ultimately the package was never delivered by the 3rd party delivery service.
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- Anonymous
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Delivery was fast but some of my pods were incorrect. I submitted a form to customer service and received a reply within a few hours notifying me the correct pods were on the way. Excellent customer service!!
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- SONDRA
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Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.
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- Steve D.
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Absolute trash. They won't accept any returns, even if the merchandise arrives damaged. If you reverse changes to your CC, they will sit on it for 30 days until you are absolutely outside of the window of returns (even if they allowed it), ensuring you loose money and are screwed. Stay away.
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- ""
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Now Element says I have to wait until product returns to them for a refund which took 3 weeks to get here.
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- Anonymous
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3V
I would like to return these for a refund.
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- Steve D.
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Sent me a bad disposable and wouldn't offer refund because said vape was a disposable. Nice.
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- Ben B
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REVISED *** BEWARE OF PRODUCTS AT THIS PLACE - Day 2 review trying to get a refund or store credit for their product that came completely DEAD - and they know this product may come dead because I've told them before and other reviews said the same thing -The New policy is now , who cares if you do business here all the time, good luck getting a refund on a 21.
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- STILL NO REFUND
“
Had a minor issue and got a speedy response from support. The issue was assessed and by having provided proper documentation, it was resolved within an hour or two. Great customer service and prices. I highly recommend EV!
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- Ozzy A.
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Element Vape is awesome, I've bought a lot from them and will continue to, they have everything and if not they restock pretty fast... Love Element and the customer service is excellent!!!!!๐ถโ๐ซ๏ธ๐ถโ๐ซ๏ธ๐ถโ๐ซ๏ธ
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- Paul Cole
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I have ordered from Element Vapes quite a few times now. They are always great to deal with it, great prices and great customer service. If thereโs an issue they do right by you. All authentic products as well. Shipping has been quick also. 100% recommend Element Vape!
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- Mo