“Excellent communication & fast delivery of correct unit in correct colour for overseas delivery & reasonablecWould highly recommend 💯 have ordered again”
“I ordered three of the Mane Concept Irvana wigs. The wig is not as pictured on the website. The illustration shows a little curl on the top longer section of the wig, however, the hair is very straight with no curl. The hair is thin and looks very wiggy. This purchase was definitely a miss. On the plus side of things, the wigs did arrive in a timely manner.”
“I am really satisfied with everything that I buy from this company and the units come fast don’t take a long time to get to me and I love the Eunice. Thank you so much.”
“I loved both of these units!!!….Both are great quality, and the hair is everything….The extra fast shipping is everything, and I will be ordering again….😉”
“I have purchased loads of wigs/units.. this by far is a hott mess! I tried to style, trim ,etc it just was not happening… so, unfortunately since you get what you pay for.. this unit was thrown in the trash…wasn’t worth the energy of returning . Won’t be buying anymore from this company,facts!”
“ORDER #430955
I never received my order. The postal area is not in my zip code and the tracking number is useless.
My address is 7023 West 63rd Place, Chicago IL 60638. Please get my order to my address or refund my purchase.”
“I have been trying to get in touch with someone from the company for a couple of weeks about a refund due to non-delivery. The non-delivery is not the company‘s fault, but the handling of the situation after the fact is. I got in touch with someone and he said they would handle the situation and issue a refund, but have since not heard from anyone. I have sent a couple of emails and called a dozen of times and have yet to have anyone return a call or email. I do realize that we have now rolled into another holiday , but I’ve been calling and trying to get this situation handled since after Thanksgiving. I paid an extra Shipping and handling cost of $54.91(for a total of $181.78) To make sure I would get my package before a trip I was to take, and had to make other arrangements due to the fact that I didn’t get the hair I ordered. I find that the handling of the situation is absurd and tried not to give a review until I was quite sure that my situation was being handled. Well my situation is not being handled and I ordered this hair before Thanksgiving and we are now we are at Christmas. Needless to say, that I do not recommend this company. And it is simply due to their lack of customer service and caring. At this point all I want is my money back.”
“They are a scam! I ordered a wig 2 months ago and when I never received it because of alleged courier problems I contacted their customer service, to which they urged me to wait a bit more and if I still didn't receive my order to request a full refund. I've sent several emails and no response ever since I asked for my refund. Absolutely unacceptable and dishonest.”
“Have had issues receiving items from them previously (lost in post and took 6 months to be compensated). This time, my item was delivered to the wrong address and when I queried it, they were incredibly dismissive. Luckily I was able to find the package with my neighbour. However, the international postage arrived much quicker than expected.”
