Hi there, we're sorry your Penny 26" from order #501272 didn't meet your expectations. Please email customerservice@elevatestyles.com with your order # and tell us what went wrong, so we can help you get the most out of it or look at other options.
— The Elevate Styles Team
“It takes to long to long to get your merchandise. IT Takes a representative a long time responding. The cost of the wigs u can find on other sites for the same wig”
Hi Kiesha, thank you for the feedback on order #479227, and we're sorry our replies were slow. We appreciate you letting us know and will keep working on response times and pricing.
— The Elevate Styles Team
Hi Alicia, we're sorry the wig from order #477779 felt too bulky for you. If you'd like suggestions for a lighter style, please email customerservice@elevatestyles.com and we'll be happy to help.
— The Elevate Styles Team
Hi Ciara, we're sorry your wig from order #478395 arrived later than expected after you paid for faster shipping. We understand how disappointing that is and appreciate you letting us know.
— The Elevate Styles Team
Hi Cathey, we're sorry order #473579 took longer than you'd like to arrive. Thank you for letting us know. We're always working to get orders out faster.
— The Elevate Styles Team
Hi Linda, we're sorry the wig from order #473456 didn't match what you expected. Please email customerservice@elevatestyles.com with your order # so we can look into it with you.
— The Elevate Styles Team
“Wasn’t happy with the procedure on return sent me the wrong color had to pay shipping to return which was almost $20 and deduct $15 on return didn’t open the package just returned. It might as well brought another wig on the return not happy at all.”
“Wigs were okay. Some colors were off from what i anticipated. My order didnt ship out for a week then also took longer than expected. Did not make it in time for my event even with ordering it ahead of time.”
“It took over a week for a tracking to be created. only for it to be canceled and then another week goes by to find out that there are issues with customs(?) and then the order was canceled by them and my refund issued. I only gave two stars because they were the only store that had the item, and the refund was processed without hassle.”
“I do believe you all sent me a bad wig! The color obviously was very beautiful but the texture of the wig was very dry and crunchy. I’m not new to synthetic wigs what so ever and I always go through major reviews on any wig before I purchase. Every review said this wig was on the silkier side and the wig I received was not that. I would’ve returned the wig for sure but there was nowhere near enough time for me to reorder another for the event I needed to attend days after I received the wig”
“The navigation on the website is awful. Definitely could use more filter options. The top of the model heads are cut off so you have to waste time clicking in. There are waaaaay too many pop ups. It takes 3 days just to ship out. I buy a ton of wigs but this site never makes wig shopping easy.”
“I probably will not be ordering again. The weft was coming attached from the wig after one wear, and I was asked to see if I could "make it work," and they refunded me $3. The company should have sent a new product. I guess that would be too much like right.”
