“The way items were packaged could of been better especially the £125 bundle packs, the wigs packaging was a bit crushed and open definitely needed more care.”
Hi there, thank you for this feedback on order #497344, and we're sorry your bundles and wigs arrived with crushed packaging. We've shared it with our packing team so international orders get extra protection. If anything inside was damaged, please email customerservice@elevatestyles.com with your order #.
— The Elevate Styles Team
“Unit appeared attractive on website. Yet, unit received was very frizzy. Also, unit cap size is small. Additionally, do not prefer the excessively wide lace cap.”
Hi there, thank you for the honest feedback on order #487451. We're sorry the unit didn't fit or look the way you hoped. If you'd like help finding a style with a better cap fit, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
“I've always liked my wigs but I wish they would keep stock updated better on the website. I wanted quite a few different wigs and it let me checkout with my order. A few days later I get a refund notice because 3 of them weren't in stock. I would have picked different ones if I knew this was the case.”
Hi Pam, thank you for being a loyal customer, and we're sorry 3 wigs on order #488330 turned out to be out of stock after checkout. We refunded those ($99.97) on Jan 16, and we've passed your feedback on so our stock stays more accurate.
— The Elevate Styles Team
Hi there, we're sorry the shade on order #485454 wasn't what you expected. Colors can look different in person than on screen. If you'd like help choosing a shade next time, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
“This is my second or third order from this company. I received everything I ordered however it took a very long time between order and actual delivery. I had to follow up a few times re status of order. I honestly don't recall having to do this with my first order. I don't know why quality of service declined.”
Hi Deborah, thank you for ordering with us again, and we're sorry order #481204 took so long and needed follow-ups from you. We're glad everything arrived, and we appreciate your patience and feedback.
— The Elevate Styles Team
“The braids are nice. Unfortunately the material and quality for the crimp style is not what I expected.
The price for the crochet is not worth $21.00 per pack.”
Hi Corine, thank you for the honest feedback on order #479130. We're glad you liked the braids and sorry the crimp style didn't meet your expectations. We've passed your comments on quality and value to our team.
— The Elevate Styles Team
“Hello. I recently purchased a lace front wig from your organization that was due to be delivered on March 7. I paid the extra money for express delivery and unfortunately, as of day I still have not received my order. Very disappointed.”
Hi Granada, we're sorry for the worry about order #475367. Our tracking shows USPS delivered it on Feb 20. If it never reached you, please email customerservice@elevatestyles.com with your order # so we can help.
— The Elevate Styles Team
Hi there, we're sorry order #476080 arrived later than expected after you paid for Priority, and that you didn't hear back from us. That's not the service we aim for, and we appreciate the feedback.
— The Elevate Styles Team
“I am grateful however disappointed.
First, thank you for hanging in there and following the delivery, I finally received my 2 wigs.
I love the wigs.
Disappointed because 1. Of the wigs was in a used condition and that was absolutely not what I needed because of alopecia scalp. I didn't return it because of the headache shipping.
Thanks again for the 1 beautiful wig, I love it. And the experience was felt.”
Hi Karlene, thank you for your kind words and patience with order #473414. We're so glad you love one of your wigs, and we're sorry the other didn't arrive in the condition you needed. Please email customerservice@elevatestyles.com with your order # so we can talk about it.
— The Elevate Styles Team
Hi Wanda, thank you for the feedback on order #473346, and we're sorry the wig got frizzy so quickly. If you'd like care tips to help it last, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
Hi Mojisola, we're sorry your last order, #473449, didn't go well. It was fully refunded ($35.98) on Jan 2, and if you'd tell us more at customerservice@elevatestyles.com, we'd love the chance to do better.
— The Elevate Styles Team
“The wig is very nice. Would order more, but part is overly wide, very noticeable.
Had to buy products just try and hide the knots. If the part abd knots were not so noticeable, would buy all you have. The knots really are a pain in the but.”
“I am giving Elevate Styles 3 stars because I had to wait almost 2 weeks to get my shipment. I do not understand why it had to take so long, especially when another wig company once got my order to me in a matter of days. Bottom line: order from Elevate Styles when you want a good price and good quality wigs. But only if you don't need them right away.”
“The website is not user-friendly.
I had no idea when to expect my order, I was invited to download the app called shop.
I chose not to download this app because the package was coming via USPS & and you can very easily track through them.
Unfortunately, that service was not available at the time I placed my order.”
“Disappointed that my order was delivered longer than advertised on the website. I also did not like having to upload The Shop app for delivery updates when I should be able to access my account on the Elevate Styles website for these updates.”
“I love the wigs very trendy and beautiful. My only issue the long wait for shipping. As there is no shipping method that is quick and fast if you have an occasion that you want to go to and you need your weeks urgently it takes up to 10 to 15 days even with things like DHL or UPS, which are supposed to be very fast, I always choose this method for shipping, but my things never come on time And nothing is shipped and business day as they claim otherwise the products are beautiful. The weeks are good quality very very trendy variety different styles.”
“Receive the wig with the package unsealed, but inside everything seemed correct.
Don't have always a response from the customer service but they helped.”
“Elevate Styles has a great selection of crochet hair, but they limit their customers as to how much hair they can buy. I needed to buy 6 packets of crochet hair but the system only allowed me to buy 3 packets. I think that’s unfortunate because my braids don’t look so great since I ran out of hair.”
“The unit is amazing , I am currently wearing it actually but the shipping process is really really bad…
We can’t even have some updates about the delivery progress which is unfortunate.”
