“I ordered one perm and that was approx. 9/22/25 and did not receive until 10/16/25. Worse serve ever. By now I have purchased 5 from another store. Now I understand why my friend stopped doing business with Elevate. It says in my mailbox but I haven't found it yet.”
“Unfortunately ive not received the package. The delivery service just dropped it at the front door ( not hidden on the bin) after 10h25pm..
Disappointed”
“I ordered nine packs of crochet braiding hair at 10:17 am on 10/4/25. The order stated I should receive my order some time between 10/9 - 10/11. On 10/7 I received a tracking message stating the label for my order was cancelled. I checked my email daily for an update. Finally on 10/11 I received a tracking notice that my items had been delivered to a Lakewood, CA address. I live in the suburbs of Metropolitan Atlanta on the other side of the country. I contacted Elevate's customer service about the mistake with receipts and proof of what had transpired upt to that point. In turn I received the message:
We are not shipping to California. We are shipping to
[insert my name and address].
This response annoyed me because I was not the one who sent the tracking number that when clicked said my items had been delivered on 10/11 to California. Nor was I contacting them for my health. In other words, I did everything I was suppose to and yet I received a non-sensical, flippant response. I emailed them my sentiments and the fact this ongoing delay was causing complications. I also asked to cancel my order and refund my money. In a more genial follow-up response they stated that they had resent my items and that they would arrive Thursday, 10/16 and would I confirm acceptance of this and rescind my cancellation and request for refund. I responded if they were assuring me my items would come on Thursday, 10/16 then I would agree. Here it is 6:14 PM, Friday, 10/17 and I still have NOT received my items. I also never received the new tracking number, so I have no way to assess how close I am to receiving them.
I have dealt with Elevate Styles in the past and had no glaring problems, but based on this interaction I cannot recommend them and I am highly doubtful I will be doing business with them in the future.
I have heard of another YTuber crochet channel having a similar problem with Elevate Styles delaying items. So I guess you have a 50-50 chance of receiving your items in a timely fashion.”
“I love the versatility of this 50/50 mix.
The hair comes complete with a matching closure and perfect for a long lasting sew in.
My only wish is that more colors become avaliable.”
“Great products, I wish the shipping prices were more affordable so that I wouldn't need to use economy shipping. It usually takes 9 days to receive my orders.”
“This is my second or third order from this company. I received everything I ordered however it took a very long time between order and actual delivery. I had to follow up a few times re status of order. I honestly don't recall having to do this with my first order. I don't know why quality of service declined.”
“I love this company I order from here all the time you always have the new styles and colors I am looking for. I have not tried the wigs that I just ordered but I know I will love them. Keep up the good work!!!!”
