“Customer Service is no use! I emailed them immediately after i realized that i purchased wrong. It was not a wig it is weft! And there is no indication that it is not a wig by the-description of the item. But the CS fif not acknowledge my email! Now im stuck with the wrong hair! Dont buy!!!!”
Hi there, we're so sorry about the mix-up with order #500949. We did reply to your cancellation email asking for your order number, but the order shipped before it was sorted, and we know how frustrating that is. Please email customerservice@elevatestyles.com with #500949 and we'll go over your options with you.
— The Elevate Styles Team
Hi Jo Ann, we're sorry the Neesha half wig from order #501637 wasn't what you hoped for. We want every customer to love their look, so please email customerservice@elevatestyles.com with your order # and we'll see what we can do.
— The Elevate Styles Team
“i purchased 2 wigs at 2 different times, the 1st one wouldnt hold curls, but I liked the style so i ordered another one different length, thinking i would have a different outcome. This one was worst, the front was very thin and it also wouldnt hold curls, after I cut the lace, the wig wouldnt even stay down on the side. i am not happy with either of the wigs.”
Hi Marilyn, thank you for giving us another try, and we're sorry the wig from order #501453 didn't work out either. We'd love to help. Please email customerservice@elevatestyles.com with your order # and a photo if you can, and we'll go over it with you.
— The Elevate Styles Team
“Don't order here,I purchased se Spring Twist from the 6th October,order say shipped,but up until now I can get my order,they say message them today which I did via email,no one reply yet,I called,no one answers the phone or reply to text,awaiting my refund that they said I would get if I dont receive order today,I will never shop here again,will stick to Amazon and more popular website that answers phone or repl to text,I spent $119 and still no order received,this make no sense,from the 6th Oct till now,thats crazy.(update) so I ask for my refund and no one is replying to the emails nor do they answer phone calls,this is robbery,quick to take people money,but not quick to refund,guys,dont trust this site,you not going to get your order nor your refund,they replied fast few days ago,but as the time to refund come,no reply( update again) so now they decided to refund my money”
Hi Michale, we're truly sorry your order #501536 got stuck with USPS and that waiting on us felt so stressful. As you mentioned in your update, we refunded the full $119.84 on Oct 27. We hope you'll give us another chance in the future.
— The Elevate Styles Team
Hi Theresa, we're sorry to hear this about order #499219. Our tracking shows USPS marked it delivered on Sep 2, but if it never reached you, please email customerservice@elevatestyles.com with your order # so we can look into it with you.
— The Elevate Styles Team
“The wig sent to me was the incorrect color; I attempted returning it, first of all the took a chunk of my money about $20 for restocking and still have not been responded to regarding the returm process; When a submitted the return, i was supoosed to get a response on return process and never heard baack from them; THEY ARE NOT VERY TRUSTWORTHY; I would avoid buying from them
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Return summary
Its a Cap 100% Human Hair Wig HH Afro Curl - 99J350130 × 1
WLCM15-M84T (-$9.74)
$64.99
$55.25
NEVER HEARD BACK FROM THEM”
Hi Carolyn, we're sorry you didn't hear back after submitting your return request for order #500167. That's not the experience we want for you. Please email customerservice@elevatestyles.com with your order # and we'll follow up on your return right away.
— The Elevate Styles Team
“BUYER BEWARE OF ELEVATE STYLES. I ORDER 2 PACK OF HAIR AND ONLY RECEIVED 1 PACKAGE. THEY SENT ME A NASTY EMAIL STATING THAT THEY WOULD NOT REFUND OR SEND ME WHAT WAS MISSING.”
Hi Kimberley, we're sorry for how this order #498453 went and for any communication that came across badly. Our records show this was settled through your bank, and $59.99 was returned to you on Oct 11. If anything is still open, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
Hi Mirriam, we're so sorry your order #496286 arrived damaged. If the product inside was affected, please email customerservice@elevatestyles.com with your order # and a photo so we can make it right.
— The Elevate Styles Team
Hi Barakah, we're sorry you felt unheard about order #492308. Our tracking shows USPS marked it delivered on Apr 20, but if it never reached you, please email customerservice@elevatestyles.com with your order # and we'll look into it right away.
— The Elevate Styles Team
Hi there, we're sorry about the frustration with order #491509. This order was fully refunded ($89.99) in April, and we reached out by email in October to close it out. If you have any other questions, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
“I purchased wet and wavy hair, which comes straight and can become curly when wet. The hair I received was just curly and I didn't know that until my stylist asked if I had changed my mind regarding the style I wanted. Due to the time frame I had to go with what was sent. I did send an email regarding the incident after trying multiple times to call the company. I'm requesting a full refund.”
Hi Patrice, we're sorry the texture of your bundles from order #488542 wasn't what you expected, especially with an appointment on the line. Please email customerservice@elevatestyles.com with your order # so we can review this with you.
— The Elevate Styles Team
“Are you kidding? Temu is faster! Took more than a month and I will never order from Elevate Styles again. Tip they might answer the website chat eventually. They don't answer regular emails regularly or the phone. I don't even think I got an apology or explaination. They don't update shipping or notify you either. They should just hang it up!”
“Hair is absolutely terrible this time around, I have never had my hair matte this fast or ever since I’ve been purchasing from this company in 5 years.”
Hi Ebony, thank you for five years with us, and we're sorry the hair from order #485110 matted so quickly. That isn't what you've come to expect from us. Please email customerservice@elevatestyles.com with your order # so we can look into it.
— The Elevate Styles Team
Hi Wendy, we're sorry to hear this about order #486098. Our tracking shows USPS marked it delivered on Nov 22, but if it never reached you, please email customerservice@elevatestyles.com with your order # so we can help.
— The Elevate Styles Team
“So I ordered a Mane Concept wig, typically ElevateStyles shipped within a couple of days after purchase but for some reason this particular wig didn't even ship, they only went so far to create a shipping number but nothing was moving for days, damn near a week. Coming to find out, they didn't have the wig in their possession to ship and they didn't communicate that until I inquired a week later. If I didn't question anything, they would've keep giving the runaround with my money in their pocket. Everything got resolved, canceled my order, got my money back, and got the wig from another beauty site. This experience left a bad taste in my mouth, and unfortunately after many years of doing business with this company, I've decided this will be my last transaction with them.”
Hi Shemaiah, thank you for your years with us, and we're truly sorry about order #485281. You should have heard from us sooner that the wig wasn't ready to ship. We refunded the full $59.39 on Oct 24, and we'd be grateful for the chance to earn back your trust.
— The Elevate Styles Team
Hi Marsha, we're very sorry your return request for order #484709 went unanswered. That shouldn't have happened. Please email customerservice@elevatestyles.com with your order # and we'll follow up on it right away.
— The Elevate Styles Team
“I ordered one perm and that was approx. 9/22/25 and did not receive until 10/16/25. Worse serve ever. By now I have purchased 5 from another store. Now I understand why my friend stopped doing business with Elevate. It says in my mailbox but I haven't found it yet.”
Hi Rose, we're sorry order #484321 took so long to reach you. USPS tracking shows it was delivered to your mailbox on Oct 15, but that wait was far longer than we want. We appreciate the feedback and hope to do better for you.
— The Elevate Styles Team
“Unfortunately ive not received the package. The delivery service just dropped it at the front door ( not hidden on the bin) after 10h25pm..
Disappointed”
Hi there, we're sorry your order #484192 was left out in the open and didn't reach you. If you haven't already, please email customerservice@elevatestyles.com with your order # so we can look into it with you.
— The Elevate Styles Team
“I ordered nine packs of crochet braiding hair at 10:17 am on 10/4/25. The order stated I should receive my order some time between 10/9 - 10/11. On 10/7 I received a tracking message stating the label for my order was cancelled. I checked my email daily for an update. Finally on 10/11 I received a tracking notice that my items had been delivered to a Lakewood, CA address. I live in the suburbs of Metropolitan Atlanta on the other side of the country. I contacted Elevate's customer service about the mistake with receipts and proof of what had transpired upt to that point. In turn I received the message:
We are not shipping to California. We are shipping to
[insert my name and address].
This response annoyed me because I was not the one who sent the tracking number that when clicked said my items had been delivered on 10/11 to California. Nor was I contacting them for my health. In other words, I did everything I was suppose to and yet I received a non-sensical, flippant response. I emailed them my sentiments and the fact this ongoing delay was causing complications. I also asked to cancel my order and refund my money. In a more genial follow-up response they stated that they had resent my items and that they would arrive Thursday, 10/16 and would I confirm acceptance of this and rescind my cancellation and request for refund. I responded if they were assuring me my items would come on Thursday, 10/16 then I would agree. Here it is 6:14 PM, Friday, 10/17 and I still have NOT received my items. I also never received the new tracking number, so I have no way to assess how close I am to receiving them.
I have dealt with Elevate Styles in the past and had no glaring problems, but based on this interaction I cannot recommend them and I am highly doubtful I will be doing business with them in the future.
I have heard of another YTuber crochet channel having a similar problem with Elevate Styles delaying items. So I guess you have a 50-50 chance of receiving your items in a timely fashion.”
Hi there, we're very sorry for the confusion on order #484856, including the tracking mix-up and our reply that didn't answer your question. We're also sorry you didn't get updated tracking for your reship. If anything is still outstanding, please email customerservice@elevatestyles.com with your order # and we'll make it right.
— The Elevate Styles Team
