“I ordered one perm and that was approx. 9/22/25 and did not receive until 10/16/25. Worse serve ever. By now I have purchased 5 from another store. Now I understand why my friend stopped doing business with Elevate. It says in my mailbox but I haven't found it yet.”
“Unfortunately ive not received the package. The delivery service just dropped it at the front door ( not hidden on the bin) after 10h25pm..
Disappointed”
“I ordered nine packs of crochet braiding hair at 10:17 am on 10/4/25. The order stated I should receive my order some time between 10/9 - 10/11. On 10/7 I received a tracking message stating the label for my order was cancelled. I checked my email daily for an update. Finally on 10/11 I received a tracking notice that my items had been delivered to a Lakewood, CA address. I live in the suburbs of Metropolitan Atlanta on the other side of the country. I contacted Elevate's customer service about the mistake with receipts and proof of what had transpired upt to that point. In turn I received the message:
We are not shipping to California. We are shipping to
[insert my name and address].
This response annoyed me because I was not the one who sent the tracking number that when clicked said my items had been delivered on 10/11 to California. Nor was I contacting them for my health. In other words, I did everything I was suppose to and yet I received a non-sensical, flippant response. I emailed them my sentiments and the fact this ongoing delay was causing complications. I also asked to cancel my order and refund my money. In a more genial follow-up response they stated that they had resent my items and that they would arrive Thursday, 10/16 and would I confirm acceptance of this and rescind my cancellation and request for refund. I responded if they were assuring me my items would come on Thursday, 10/16 then I would agree. Here it is 6:14 PM, Friday, 10/17 and I still have NOT received my items. I also never received the new tracking number, so I have no way to assess how close I am to receiving them.
I have dealt with Elevate Styles in the past and had no glaring problems, but based on this interaction I cannot recommend them and I am highly doubtful I will be doing business with them in the future.
I have heard of another YTuber crochet channel having a similar problem with Elevate Styles delaying items. So I guess you have a 50-50 chance of receiving your items in a timely fashion.”
“Scam items they are selling is what is shown or advertised showing authentic popmart boxes these are printed homeade boxes held together by tape and the doll wow I'm surprised someone would even try this.... don't buy the labubu collection you will get fake products”
Here is your tracking information. We’ve partnered with a new international shipping carrier, and delivery times have improved significantly—your last order arrived smoothly in Germany. Please give us another try—we're confident you’ll notice the difference.
https://epgtrack.com/?id=EPG010969005707485
I'm truly sorry to hear about your last experience. It’s disappointing to know that we let you down with the missing items and the color you approved not being sent. That’s not the level of service we aim to provide.
We completely understand your decision to explore other options, but if there's anything we can do to make this right—or if you'd consider giving us another chance—we’d greatly appreciate it.
Thank you for your past support, and we wish you the best with your business.
“It was the wrong color!! The wrong wig!!And the wrong style!! I will never Order from yall again.Try to Tex!Call! And phone is not right ask you all good questions then . The hang up!!!”
We’ve shipped your Beshe 100% Brazilian Remi Human Hair Deep Lace Part Wig HBR-LLDP7 in color 1B. If you have any questions or need assistance, we’re happy to help—feel free to email us at cs@elevatestyles.com
“The hair shed from day one. It was not the quality I expected given the high cost. Kept for one week It did not transition from curly to straight though the instructions said it would. VERY DISAPPOINTED!”
“I n person the wig was very thin. I haven't worn it out. I am not sure about their wigs after it too a while to actially ship and receive. I use to order from the. In the past. I wasn't happy. I think this may be it for me.”
“I don't have a rating for a product that I was told was delivered but, never received. I would have considered ordering something else if a discount was offered.”
“Costumer support is a bit lacking. My order got cancelled and refunded few days after I asked them when my order would be shipped (they did answer on Friday saying that it would be shipped the following Monday). I was confused as there was no further communication after this brief conversation.”
“I am unable to write a review for an item I never received. The customer service experience I had with Elevate Styles has been the worst by far. I informed their team via email that my package appeared tampered with. It was clear that the items I ordered, totaling $120, had been removed at some point, as the package had been opened and re-taped.
Despite sending pictures as evidence, customer service refused to assist me, repeatedly insisting that they shipped the items I ordered. As a long-time customer who has spent hundreds of dollars without any prior issues, I am extremely disappointed. Now, I’ve lost my hard-earned money because my items were stolen, and the company refuses to resolve the matter—even though I purchased shipping protection for lost, stolen, or damaged orders.
I am now in the process of filing a chargeback with my bank and pursuing a claim against this company.”
“I purchased a front lace wig from elevated style. THEY SENt. ME the wrong color. When I sent it back and asked for a refund. They took 10 dollars from the price of the. Wig. I will never order nothing from elevated style again. Plus I had. To pay for shipping twice. For sending it back. They have poor quality wings. Carolyn Williams”
