“Poor customer service. Train your staff on that. Also give information of shipping before order. Would not have ordered if I had know how long it would take as I purchased items for an events. Had to wait over two weeks. Also couldn’t get information when trying to chase this.”
“Customer service is horrible...I requested to return a wig the same day I received bc I ordered the wrong color. I requested permission on 726/24. I got the 1st email the sane day. I have yet to receive a 2nd email as stated. I called as well. No response. Never do business with this company”
“Not at all satisfied. I tried to return my items, no one would return my phone calls or emails and they know that you only have a 14 day return window. So I am stuck with hair that I cannot use. Very unhappy.”
“I ordered 6 and i only received four. I had to work with what i had and I wasn’t aware the quantity was incorrect until two days after the order. At the time of the order 3 of each was available.”
“I’m very disappointed your company. Unfortunately I ran into an issue with my packages and it was impossible to reach anyone. It took over 10 emails. Your number and text messaging service are not available for assistance. If your customers are your priority please have a way of communication that works.”
“Poor customer service. Never received my package. Sent me a tracking number that showed package went to another customer in another city. Never answers phone nor emails. Had to put in dispute with PayPal and UPS to get my money back. I WILL NEVER ORDER FRIM THIS COMPANY AGAIN.”
“Return window is not long enough. I received my order during a very (unexpected) busy time. Did not care for 3 of my purchases but am unable to return them. Unfortunately, I checked for return in 3rd week from ordering.”
“One of the drawstring I purchased, had for about 2 days went to put it back on the string broke. I’ve done had plenty of drawstrings before had no isssues, I feel like I wasted my money.”
