“I am unable to write a review for an item I never received. The customer service experience I had with Elevate Styles has been the worst by far. I informed their team via email that my package appeared tampered with. It was clear that the items I ordered, totaling $120, had been removed at some point, as the package had been opened and re-taped.
Despite sending pictures as evidence, customer service refused to assist me, repeatedly insisting that they shipped the items I ordered. As a long-time customer who has spent hundreds of dollars without any prior issues, I am extremely disappointed. Now, I’ve lost my hard-earned money because my items were stolen, and the company refuses to resolve the matter—even though I purchased shipping protection for lost, stolen, or damaged orders.
I am now in the process of filing a chargeback with my bank and pursuing a claim against this company.”
“Wasn’t happy with the procedure on return sent me the wrong color had to pay shipping to return which was almost $20 and deduct $15 on return didn’t open the package just returned. It might as well brought another wig on the return not happy at all.”
“I purchased a front lace wig from elevated style. THEY SENt. ME the wrong color. When I sent it back and asked for a refund. They took 10 dollars from the price of the. Wig. I will never order nothing from elevated style again. Plus I had. To pay for shipping twice. For sending it back. They have poor quality wings. Carolyn Williams”
“I am giving Elevate Styles 3 stars because I had to wait almost 2 weeks to get my shipment. I do not understand why it had to take so long, especially when another wig company once got my order to me in a matter of days. Bottom line: order from Elevate Styles when you want a good price and good quality wigs. But only if you don't need them right away.”
“Shipping took some time and the communication was not the best but the wig arrived in a perfect condition nevertheless! If you want nice hair on a budget and don't mind waiting for shipping I'd def recommend!”
“The company was amazing sending me emails on the product and tracking details as well. Delivery was quick and fast. I will definitely buy from them again.
About the week itself, I get compliments all the time people thinking it’s my actual hair and absolutely love it will definitely purchase more”
“The website is not user-friendly.
I had no idea when to expect my order, I was invited to download the app called shop.
I chose not to download this app because the package was coming via USPS & and you can very easily track through them.
Unfortunately, that service was not available at the time I placed my order.”
“I absolutely love the hair I'd live to do reviews or be their advertiser I do my own styles and I'm ordering more as we speak or I could represent and share the hair on all social media if you'd supply my products thank you however love the hair texture colors❣️”
“My package arrived well prepared and I am very happy with my wig as it’s transitioning to winter. However, I was not happy with the communication regarding the shipping of my purchase and I felt like that aspect could be better, as I was concerned that this could be a scam. Other than that, I am satisfied. I would order again but I think communication is needed to retain good customer relationships.”
