“Always my go to site for my wig purchases always have the newest wigs and great deals I like colored wigs so they always have what I’m looking for and fast delivery. I love this site!!❤️ Have not tried my new weeks yet but I know I will love them!”
“Hair is absolutely terrible this time around, I have never had my hair matte this fast or ever since I’ve been purchasing from this company in 5 years.”
Hi Ebony, thank you for five years with us, and we're sorry the hair from order #485110 matted so quickly. That isn't what you've come to expect from us. Please email customerservice@elevatestyles.com with your order # so we can look into it.
— The Elevate Styles Team
Hi Wendy, we're sorry to hear this about order #486098. Our tracking shows USPS marked it delivered on Nov 22, but if it never reached you, please email customerservice@elevatestyles.com with your order # so we can help.
— The Elevate Styles Team
Hi there, we're sorry the shade on order #485454 wasn't what you expected. Colors can look different in person than on screen. If you'd like help choosing a shade next time, please email customerservice@elevatestyles.com.
— The Elevate Styles Team
“So I ordered a Mane Concept wig, typically ElevateStyles shipped within a couple of days after purchase but for some reason this particular wig didn't even ship, they only went so far to create a shipping number but nothing was moving for days, damn near a week. Coming to find out, they didn't have the wig in their possession to ship and they didn't communicate that until I inquired a week later. If I didn't question anything, they would've keep giving the runaround with my money in their pocket. Everything got resolved, canceled my order, got my money back, and got the wig from another beauty site. This experience left a bad taste in my mouth, and unfortunately after many years of doing business with this company, I've decided this will be my last transaction with them.”
Hi Shemaiah, thank you for your years with us, and we're truly sorry about order #485281. You should have heard from us sooner that the wig wasn't ready to ship. We refunded the full $59.39 on Oct 24, and we'd be grateful for the chance to earn back your trust.
— The Elevate Styles Team
Hi Marsha, we're very sorry your return request for order #484709 went unanswered. That shouldn't have happened. Please email customerservice@elevatestyles.com with your order # and we'll follow up on it right away.
— The Elevate Styles Team
“I ordered one perm and that was approx. 9/22/25 and did not receive until 10/16/25. Worse serve ever. By now I have purchased 5 from another store. Now I understand why my friend stopped doing business with Elevate. It says in my mailbox but I haven't found it yet.”
Hi Rose, we're sorry order #484321 took so long to reach you. USPS tracking shows it was delivered to your mailbox on Oct 15, but that wait was far longer than we want. We appreciate the feedback and hope to do better for you.
— The Elevate Styles Team
“Unfortunately ive not received the package. The delivery service just dropped it at the front door ( not hidden on the bin) after 10h25pm..
Disappointed”
Hi there, we're sorry your order #484192 was left out in the open and didn't reach you. If you haven't already, please email customerservice@elevatestyles.com with your order # so we can look into it with you.
— The Elevate Styles Team
“I ordered nine packs of crochet braiding hair at 10:17 am on 10/4/25. The order stated I should receive my order some time between 10/9 - 10/11. On 10/7 I received a tracking message stating the label for my order was cancelled. I checked my email daily for an update. Finally on 10/11 I received a tracking notice that my items had been delivered to a Lakewood, CA address. I live in the suburbs of Metropolitan Atlanta on the other side of the country. I contacted Elevate's customer service about the mistake with receipts and proof of what had transpired upt to that point. In turn I received the message:
We are not shipping to California. We are shipping to
[insert my name and address].
This response annoyed me because I was not the one who sent the tracking number that when clicked said my items had been delivered on 10/11 to California. Nor was I contacting them for my health. In other words, I did everything I was suppose to and yet I received a non-sensical, flippant response. I emailed them my sentiments and the fact this ongoing delay was causing complications. I also asked to cancel my order and refund my money. In a more genial follow-up response they stated that they had resent my items and that they would arrive Thursday, 10/16 and would I confirm acceptance of this and rescind my cancellation and request for refund. I responded if they were assuring me my items would come on Thursday, 10/16 then I would agree. Here it is 6:14 PM, Friday, 10/17 and I still have NOT received my items. I also never received the new tracking number, so I have no way to assess how close I am to receiving them.
I have dealt with Elevate Styles in the past and had no glaring problems, but based on this interaction I cannot recommend them and I am highly doubtful I will be doing business with them in the future.
I have heard of another YTuber crochet channel having a similar problem with Elevate Styles delaying items. So I guess you have a 50-50 chance of receiving your items in a timely fashion.”
Hi there, we're very sorry for the confusion on order #484856, including the tracking mix-up and our reply that didn't answer your question. We're also sorry you didn't get updated tracking for your reship. If anything is still outstanding, please email customerservice@elevatestyles.com with your order # and we'll make it right.
— The Elevate Styles Team
