“The Customer Service was lacking. I received no communication regarding my shipment or any tracking until I inquired about it. Likewise, USP delivered to the wrong house, I emailed and received a response that it had been delivered -- Yes to the WRONG House... so it was obvious my email had not been read. Luckily, my neighbors down the townhouse row... did bring my package to me. I had ordered 4 wigs, 1 I did not like and wanted to return - yet on the return site, it stated it did not qualify for return - yet it had bee 1 day not 14 not 30 - no reason. I emailed to ask why - I got no response.”
“I have been ordering from this shop for years. At first service and stock was great. In the last couple years service has plummeted. They take your order and money for items that are not actually in stock and/ or substitute items in your order without permission. Slow to respond to complaints. Still waiting on refund on expedited shipping, it's been almost 30 days.”
“I was charged for three wigs and only received one. I was very disappointed.
But the company did redeem itself by shipping out the other two, within the week.”
“I won't be purchasing anything else. The wig isn't what I expected at all for the price that I paid. The front of the wig is ok, but starting from the top to the back it's a mess. No lace. The braids aren't even separated. It is poorly executed.”
“I ordered 6 items and only received 4 of those items. I’ve emailed, messaged, and called customer service but have no received any answers. Very unprofessional.”
“Cannot give a good review on this occasion. I recieved a confirmation email when my purchase was made, then nothing no tracking number, no email to state when my purchase will arrive. And i had to start emailing on a regular basis which i did get a response but nothing detailed just that its way. Service was extremely poor.”
“The wig was poor quality. It was low volume and has a very artificial looking part (even for a full wig). I actually don't plan on the wearing it in public.”
“I ordered three of the Mane Concept Irvana wigs. The wig is not as pictured on the website. The illustration shows a little curl on the top longer section of the wig, however, the hair is very straight with no curl. The hair is thin and looks very wiggy. This purchase was definitely a miss. On the plus side of things, the wigs did arrive in a timely manner.”
