Ella Palm Reviews

Name: Ella Palm
Rating: 4.77

4.8 Rating 193 Reviews

95 %

of reviewers recommend Ella Palm

4.8

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and Excellent customer service. I had a link break on a necklace and contacted their customer service. Within a few days I had received a brand new necklace as a replacement. :)”

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Posted 3 years ago

“The Kendra necklace is beautiful. I've been looking for one like this for ages! Love the gorgeous eco packaging also.”

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Posted 3 years ago

“Beautiful jewellery and such lovely packaging, my mum adores her Alexandra necklace. Thankyou :)”

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Posted 3 years ago

“Fast shipping and a stunning pearl necklace, even more beautiful in real life 😍”

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Posted 3 years ago

“The product I ordered broke after a few wears , it was a cuff bracket. Quality wasn’t as good as expect.”

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Posted 3 years ago

“I treated myself to the dawn cuff which I am in love with. It came very well packaged and fast shipping.”

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Posted 3 years ago

“Order was late by a few days as they had run out of stock of the Eva earrings but happy to wait, they are beautiful and very nicely packaged. It would of been easier if you had a phone number to call as back and forth with emails was a little time consuming but Hellana was very responsive.”

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Posted 3 years ago

“Over the moon with my bracelet, very quick shipping and love the packaging.”

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Posted 3 years ago

“Very well packaged the Alexandra pearl necklace is excellent quality. Hellana at customer service was very quick to respond and help as my package was delayed.”

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Posted 3 years ago

“The jewellery is devine, and the customer service fabulous. Definitely recommend.”

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Posted 3 years ago

“Excellent customer service and beautiful packaging, love shopping with this brand, the jewellery is always so well presented and very good quality!”

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Posted 3 years ago

“Excellent customer service - there was an issue with Royal Mail delivering my item but Ella Palm were very quick to respond and resolve the issue. The earrings are beautiful.”

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Posted 3 years ago

“My order was delayed because of a stock error but Hellana from customer support let me know right away and I received my purchase on Monday. Lovely earrings, definitely worth the wait. I've been looking for the perfect pair of small hoops for some time, I've only worn them for a couple of days but they seem very good quality!”

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Posted 3 years ago

“Really quick delivery, my wife loved her Lolana earrings and was very impressed with the gift packaging :) I will be shopping with you guys again thanks! 👍🏼”

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Posted 3 years ago

“Stunning clutch, perfect for my holiday and super quick delivery. Very happy thankyou 😚”

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Posted 3 years ago

“This company is amazing, their jewelery is absolutely gorgeous and such great quality, will definitely be going back to get more. So many beautiful pieces to choose from.”

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Posted 3 years ago

“Thank you Ella Palm for my stunning Lani necklace this is the fifth item I have purchased from your website and you never fail to disappoint, I adore all your pieces. Very professional and great customer service, always packed beautifully too. Thank you”

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Posted 3 years ago

“Fantastic customer services. We had a slight issue with a delivery and it was sorted without question with a very friendly and professional service, Hellana was awesome. I can highly recommend and I have a very happy daughter.”

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Posted 4 years ago

Hi Mark, thank you for your lovely review - this means so much to us :) We are pleased to hear your delivery issue was resolved and that your daughter is happy with her Ella Palm jewellery :) x

Posted 4 years ago

“I am so glad I found this brand, i find it really difficult to wear and style jewellery and I love the simplicity of their products. The Luna serenity hoops and ring are just gorgeous and such beautiful quality. Customer service from Hellana helping me choose the correct size was very helpful :) Thank-you I will be back for more!!”

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Posted 4 years ago

Thank you Kelis, we are very happy to hear you love our jewellery and had a great customer experience x

Posted 4 years ago

“With so many jewellery brands out there, Ella Palm is like a breath of fresh air, I love their unique designs and such amazing quality for the price!"”

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Posted 4 years ago

Hi Delphine, Thank you for your lovely review Ella Palm xx

Posted 4 years ago

Ella Palm is rated 4.8 based on 193 reviews