JM Embroideries & Collectibles Reviews

Name: JM Embroideries & Collectibles
Address: 122 Commercial Road, ,, Morwell
Rating: 4.94

4.9 Rating 4,990 Reviews

99 %

of reviewers recommend JM Embroideries & Collectibles

4.9

Based on 4,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

JM Embroideries & Collectibles 5 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the ease of the ordering system but disappointed with the colour of the product. They did not look anything like the colours I had chosen. Each colour looked washed out. A lot of money was spent,at least to me on a pension. Will only buy thread now that I can physically see. So sorry. Kind regards Louise Faranda”

Helpful Report

Posted 6 months ago

Hi Louise, Thanks for your feedback, though I must admit I am baffled as to why you thought the colours looked washed out, as Isacord is a great embroidery thread that we ourselves use as do many commercial embroiderers. If you are unhappy with your purchase please contact us via our website and we will be able to sort it out for you.

Posted 6 months ago

“Super fast filling of order however rating down due to failure to respond to email.”

Helpful Report

Posted 11 months ago

“This poly cotton batting does not have the softness or feel of it's American counterparts. As it was a remnant, it wasn't expensive so nothing much wasted. Might be allright for a wall hanging. The service ex JM embroideries however was exellent and the shipping happened promptly.”

Helpful Report

Posted 1 year ago

“A little concerned they arrived uncovered, One had unravelled quite a lot. Made we wonder if they were unused, when not in protected cover. Thanks for sending them so promptly. Regards Dionne W”

Helpful Report

Posted 1 year ago

Hi Dionne, sorry to hear that a thread had unravelled a little, unfortunately, like many industrial threads, Madeira Classic rayons on 1000m cops do not come seal wrapped, they come without wrapping, like many of the Madeira thread products, I guess it saves them some cost, allowing them to keep the overall cost of the thread down.

Posted 1 year ago

“I have just written on your email, will not go through, so I have to do it all again!! The cross stitch Just Married. I have a few queries. The DMC threads are not on the DMC chart. I was worrying that I may not have enough thread etc!! 02, 03, 04, 06, 07. These numbers are not on the DMC chart. Also the cross stitch for the boy,girl and balloons are "half cross stitch" which I think will look unfinished, so if I do it with complete cross stitches, I shall run out of thread! Hope all this makes sense. Regards Sandra. Hope to hear from you soon as I have started it already. I was going to tweak it myself, but hopefully I wont have to!!”

Helpful Report

Posted 1 year ago

Hi Sandra, Apologies, I have not seen the email, but will look in spam after sending you this message. Colours 02, 03, 04, 06 and 07 are recent additions to the DMC stranded cotton range (actually 01 through to 35). As for the kit and design, these are also made by DMC, and if they state 1/2 cross stitch, that is what they have supplied thread for in the kit and you would need to buy extra thread as required if you were going to do the design in full cross stitch. We do stock the full colour range in DMC stranded cotton, including these new additions if needed.

Posted 1 year ago

“The prices are great, but browsing is a total nuisance as there are these stupid constant pop ups that appear from side screen telling you what someone else in Australia has just purchased, so I try just stick to shopping when I know exactly what it is I want so I can get it done quickly”

Helpful Report

Posted 2 years ago

“Happy with the fabric, but shipping costs were way too expensive for a tiny piece of fabric”

Helpful Report

Posted 2 years ago

Hi Janne, Unfortunately, we do not have any control over the shipping costs charged by Australia Post, especially for international parcels as your order was. This is one reason why we try and keep our item prices as low as possible, to help offset the shipping costs, that only keep going up in today's economic climate.

Posted 2 years ago

“Purchased the Knittin Kitten. Have to say wasn’t too happy with it. The lines were not dark enough to make out where to stitch.”

Helpful Report

Posted 2 years ago

Sorry to hear this news, I will pass this on to Fiona, who is the creator of the design so that she can contact her manufacturer find out why the design on your item was faint. Also, please contact us via the website so that I can get you permission to pass on your contact information if she needs to contact you for images or more information.

Posted 2 years ago

“I was shocked and surprised by the size of the balls half the size of the balls I usually buy, and the ply was 2 ply not the usual 4 ply I use. My fault for not reading the description properly, just falling for the pretty colours. I learnt a good lesson.”

Helpful Report

Posted 3 years ago

“Extremely happy with the price of the Insulbright that I purchased. The parcel, however, was addressed to the wrong address. Mick confirmed it had been shipped incorrectly and offered to replace the goods which I truly appreciated. In the end it was not necessary as the person who received my goods was honest and returned them to me.”

Helpful Report

Posted 3 years ago

“I have been unable to do the piece I purchased. I thought it was for a beginner. I was under the impression that the piece I chose was printed on the material and you work it from there.”

Helpful Report

Posted 3 years ago

“Great service but post was expensive”

Helpful Report

Posted 3 years ago

Hi Keith, Unfortunately, international postage through Australia Post is expensive, and we only charge what Australia Post charges ourselves.

Posted 3 years ago

“Poor communication, still waiting on item to arrive. So can not comment on the product”

Helpful Report

Posted 3 years ago

Hi Kay, Sorry to see this review and the fact that your item has not arrived. We shipped your order within 1 business day, and Australia Post has let us both down in this case. Also, I am unsure why you have said poor communication, as our system always sends our an email with the tracking details and a copy of the invoice as soon as it is shipped and we have also responded to each of your emails since, according to our email audit trail.

Posted 3 years ago

“Love that it was posted within24hrs. But unable tp review products when stuck at Seaford GPO since. Not received yet. Despite complaining three times to Aust post. Suggest you use couriers instead.”

Helpful Report

Posted 3 years ago

Hi Elaine, So sorry to hear that this has not yet been delivered, please keep us updated on how you go with Auspost. As for couriers, we have asked TNT to open an account for us (last week) but although they say it is a quick process, we are still waiting. Once we have that arranged, we will be able to offer TNT Express shipping.

Posted 3 years ago

“I have not received the goods as yet so i cannot write a review, The ordering process on the internet was easy to process .”

Helpful Report

Posted 3 years ago

“Threads were well packed, but the lace was just in a scrunched up bundle. That affects my rating /5.”

Helpful Report

Posted 3 years ago

“I purchased the book "ADDI Winding Instead Of Knitting, Instructions For Addi Express Knitting Machine". Whilst the book is very informative with a lot of different knitting ideas.”

Helpful Report

Posted 4 years ago

“While I got my order in a timely fashion, I ordered 4 difference shades of metallic silver to see which would work best for me. However there are not labels on any of the threads, there I don't know which one to order more of!”

Helpful Report

Posted 4 years ago

Sorry to hear that the labels have come off. We do get the occasional one like this from Gutermann, as they do not seem to use a good adhesive on the like round paper on the end of the spools. I will bring this up with the rep so they can pass it onto Gutermann. Also, if we come across any here that are missing the colour number label in future, we will write the colour number on the spool. The only ones we have seen this occasionally happen with are the sliver and Metallic Effect ranges.

Posted 4 years ago

“Unfortunately I can't really leave a review. I placed my order on 3/1/21 and am yet to receive it! The order process was simple with great photos of products. Although I am yet to receive my order so can't say how accurate the photos are.”

Helpful Report

Posted 4 years ago

Hi Jennifer, Sorry to hear this has not arrived as yet, it was posted on the 4th Jan, I see you have opened a case with Australia Post, so we are unable to, please keep us updated as to its progress.

Posted 4 years ago

“The purchase process and notification that delivery sent was excellent. I dont actually know whether the item has been received as yet”

Helpful Report

Posted 4 years ago

Hi Jane, tracking shows that this was delivered to the address on file on Sat 12 Dec at 12:26pm, please let us know by email if you require further assistance.

Posted 4 years ago

JM Embroideries & Collectibles is rated 4.9 based on 4,990 reviews