Emma Bridgewater Reviews

Name: Emma Bridgewater
Address: Emma Bridgewater, Lichfield Street, Stoke on Trent
Rating: 2.61

2.6 Rating 41 Reviews

37 %

of reviewers recommend Emma Bridgewater

2.6

Based on 41 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Emma Bridgewater:

Emma Bridgewater manufactures inconic British tableware in a time-honoured tradition. We make our wares in a warm cream coloured earthenware which is a quintessential Staffordshire product; we are drawing on a long and well-evolved expertise and a tradition which stretches back 200 years.

Visit Website

Phone:

0844 243 9266

Email:

mailorder@emmabridgewater.co.uk

Location:

Emma Bridgewater, Lichfield Street
Stoke on Trent
ST1 3EJ

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Emma Bridgewater 5 star review on 27th May 2023

Joy Hotham

Emma Bridgewater 5 star review on 5th February 2022

Julie Huck

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted customer services to look for replacement lids for butter dishes. I now have 2 perfectly good dishes but the lids are the pieces that are likely to break. I was told that you do not do replacement lids as each piece is made individually and they may not fit. Sorry I do not believe this reason -I feel it is more with not wanting to supply replacement parts to your customers as it is more lucrative to force them to buy the entire dish again. When the world is teetering on the verge of an environmental disaster - your company should be making efforts to reduce your carbon footprint instead of manufacturing unnecessary pieces which your customers do not want or need. Also in these financially hard times, you might consider this a gesture of good will to your customers to show that you listen and care about them. I can guarantee you that if I am in this situation there are many many others with similar problem.”

Helpful Report

Posted 1 year ago

“It’s really about what went right?! They publicise everywhere about their sale. Hound you with emails and then once you’ve placed an order, there’s nothing. 3 weeks ago I placed an order. I’m still waiting. They are dreadful. 2 of the items are apparently now out of stock!! Let’s see if I actually get the rest of my order?!?!”

Helpful Report

Posted 1 year ago

“I bought several products from Emma Bridgewater and have always been pleased, products have been satisfactory and delivery quite good. The last order I made was bigger than previous orders which was a mixture of large saucers, mugs, large serving plates and tea towels. It was delivered a week ago and when I opened it, two tea towels were not enclosed. I emailed customer service and got a reply with a case number. I have been waiting but I still haven’t heard anything.”

Helpful Report

Posted 3 years ago

“Very poor customer service. Products arrived smashed to pieces, rattling in the box. A mug was wrapped better than a large Tureen which looked like a mosaic in the box. Terrible customer service telling me photos had not arrived, when they clearly had, and no offer of a replacement. Took 5 days to speak to someone who actually apologised but by then the item had sold out so no replacement, only a second at the same price !”

Helpful Report

Posted 4 years ago

Emma Bridgewater is rated 2.6 based on 41 reviews