“I won’t go into to much detail yet but we are unfortunately using enact and the experience is beyond a joke documents sent to them have been sent to the wrong place and have to be done again it’s painful every step of the way all I can say is never ever again how they function is beyond me I just wish we went elsewhere people choose them because they are cheaper than most but as the saying goes you get what you pay for and god I know that now please think before using enact”
“I am just trying to port my mortgage over to a new home as I recently lost my husband and for urgent medical reasons need to be in another part of the country. I am only using Enact as Standard Iife has insisted upon it. I was not in a particularly excellent state of mental health in the first place. If has been one of the worse experiences of my life after the loss of my beloved husband. On Friday I sat here alone, after another day of no movement exchange or completion date with two unopened boxes of Sevredol morphine tablets, prepared to take the lot. I can not take any more of these people and Standard Life are little better. You can not contact either companies, emails go unanswered, documents get lost. My solicitor has increased my bill because of the extra work. It was a simple 3 property deal with no one else involved. There trouble before when I had to use them but I can only say they get worse. Why I am forces into this position by Standard Life who are 100% aware of the issues. Surely this should not be permitted, or one should be able to use a solicitor of my own choice. I still have no exchange date. The guilt I feel for the other two families knows no bounds. I am frightened that I can going to do something so drastic that moving house will no longer be an issue”
“Our buyers used enact and it was a very stressful experience , our solicitor was tearing his hair out as every Monday morning , a junior would get the file out , ask him a lot of questions , which he answered promptly , then the file went back , then the next Monday morning , the same happened , this went on for weeks and weeks , took 5 months to do a simple conveyancing for first time buyers ,
We’re just buying a flat and our sellers have chosen enact , we’ve told them that we’ll pull out of the sale if they use them , fortunately they’ve gone elsewhere , I couldn’t go through the stress and frustration of using the worst conveyancing firm on the planet , read the 1 star reviews , they all mimic our dreadful experience with them !! Avoid avoid avoid !!! This was 2017 and things are no better in 2023 !!”
“I am a broker and a sale is about to fall through due to the total incompetency and lack of knowledge of Enact. In the past they were hopeless and still are. Why lenders use them is beyond me The staff are clearly not experienced enough to deal with the complex nature of some transactions and refuse to accept standard indemnity due to their lack of knowledge.”
“I wish I could give zero stars.
Back in May '22 I was contacted by my mortgage broker/advisor as my deal was due to end in September. We looked at a few options and Barclays came out as the most viable option. They appointment Enact conveyancers. Since August I have been given 4 case handlers- none of whom have spoken with me- the only communicate online. My remortgage was supposed to complete by 1st October. I am still waiting. Barclays released the funds, Enact returned them. Enact have closed the case yet Barclays are sending me paperwork confirming completion and payment schedules and the £250 incentive on completion has also been paid. It transpired before Christmas that Enact misinterpreted a letter from Barclays and incorrectly closed the case and admitted responsibility for the error. However, today Enact still say my case is closed and Barclays do not wish to complete. Meanwhile I am left struggling financially, on a standard rate mortgage which is almost double what it was before my previous 5 year deal ended, overdraft charges and the untold amount of stress I've endured in the whole debacle. I will be making a formal complaint once completion has taken place- apparently it will be this week. Not sure I have that much faith anymore anyway. Never want to deal with this conveyancer again.”
“I wish I could give zero stars! I've dealt with Enact previously and due to delays at their end and the fact I couldn't reach them on the phone to chase my re-mortgage was delayed costing me additional payments at the time. When I learnt they will be dealing with my current re-mortgage I was prepared for a similar issue. Enact are advising me at this late stage that my tenancy agreement will not be accepted as its rented out to a housing association who will sublet it.
The Mortgage Works have confirmed with the broker that they are happy to proceed, yet Enact will not accept this advising its 'not in their agreement with The Mortgage Works' When I questioned this saying I'm your client and I've never had this issue with TMW in the past, I was advised their client is TMW and its not in their agreement so they can't proceed.
I've got a couple of properties going through a re-mortgage and yet the other one has all been sorted with no issues under the same terms, so really can't understand why this is an issue with Enact. TMW keep advising they are happy but Enact won't proceed? Can't progress, and Enact won't even forward any email communications with TMW, which makes me even more suspicious that there isn't an issue in proceeding.”
“Dreadful experience from start to finish. Everything they do takes an age but yet they wanted everything done by me asap. They even had the audacity to ring me on a week day when I was at work to say if I don’t get a chaps payment to them by 15:30 then it would delay everything going through. What the hell was I supposed to do at half past one in the afternoon when I had to make this payment in branch. Absolute bafoons who should be allowed to practice.”
“Enact very unprofessional with regards to equity release
Kept asking same question and receiving same answer
Cost me more and percentage kept rising because of the time enact took to resolve
Don’t use for equity release”
“My wife and I poured our life savings into a flat purchase, and by the looks of things it will all fall through, due to Enact's negligence, incompetence and complete lack of care.
We did not instruct Enact, they were forced on us by our lender. We have been in a position to exchange contracts for well over 5 weeks now, but Enact WILL NOT do anything to allow completion. It took them 5 weeks to respond to an email, and since then they generate RIDICULOUS, peace meal enquiries, every time buying themselves 10 days to not actually process our case.
I am at the end of my tether both emotionally and financially - a purchase that should have gone through last month has been needlessly extended due to nothing else than Enact's complete lack of motivation to actually do their job.
Our mortgage offer runs out next month, and I can see that this whole sale will fall through, through no fault of our own. We have jumped through every hoop, and every call / email/ request just falls on deaf ears.
I have rung them, to be told they won't speak to me - only my solicitor. I then tell them my solicitor has called them EVERY. SINGLE. DAY. and we still just get the same response "We have received your documents, and will process your case accordingly".
I have raised an official complaint with my lender, and am going to go to whatever bodies or groups I can to spread the word on this uncaring and callous company.
I cannot express enough - if you value your money and your mental health, avoid this company like the plague.”
“Awful experience. Enact (acting for Santander) have totally ruined us on our re-mortgage. Having sat on our completed documents for 8 weeks, 10 days out from completion they spotted a spelling mistake (that we had corrected on sending the forms back 8 weeks prior). Sent new forms to us. We signed new forms. Constantly reassured that they would not miss our re-mortgage date. 1 day out from completion, they realise they don't have the necessary ID from is nor the corrected mortgage deed from Santander. We will now miss the re-mortgage date and as a result the financial impact will be huge and I'm not sure how we will deal with it. Total negligence on the part of Enact. A horrific ordeal.”
“Poor verbal and written communication, lack of consistency or access to anyone who knows what they are doing. I would not have chosen to use Enact. Mistakenly charged SDLT by an IT error they haven’t acknowledged in writing. Finally received the HMRC refund after 2 months. Avoid using this company.”
“Disgraceful, unprofessional, time wasting company. Held my sale up for months. Claiming not received paperwork etc more than once. Slow to act and respond. Should be stopped from acting on behalf of people and investigated by ombudsman! Laughable they charge for the privilege of using them! Not seen any good reviews!!”
“Worse mortgage support company. Avoid if you want a speedy mortgage. Company loses documents and uses excuse after excuse to delay mortgage. It's been over 9 months now and we are still waiting”
“They are the worst. Why oh why do Santander use them?!??? I've remortgaged 7 times in my life, and it has been smooth and easy, basically handled by our broker. This has been a three month process in which I've been repeatedly asked to resubmit documents (to a non-user friendly portal, email not accepted, broker can't do it for some unknown reason), then they send a chasing letter but when you call back they say that was produced by the system, sorry, yes we know it didnt make sense but we can't change that automatic letter. It's a joke! If we weren't so far through the process I would definitely go to a different lender because this experience has totally put me off Santander. If its not sorted in the coming days, I will. I know our broker will forewarn anyone from going to them too as its used days of his time chasing their terrible admin.”
“Enact were the absolute worst. I cannot believe they could be so terrible. You would think mine was the first remortgage they had ever done. They were so slow and made so many mistakes that I constantly had to correct then on. It took them weeks to reply to simple questions. I requested 20+ call backs and never got one. They took so long that my first mortgage offer expired, and then so long with the 2nd one I just had to stop the process due to the affect there handling of everything was causing me serious mental health problems. They didn't care at all. This is the worst service I've ever recieved from anything in my life. They may as well have spat in my face. They ruined all of my plans I now have to sell this house because of them. There are no words to describe the HELL they put me through.”
“Never got back to me. Even with 3weeks notice completion didn’t happen on the day requested. Would not recommend. Santander sort it out! Lots of phone calls and lots of stress to try and get completed”
“Absolutely appalling company. If there was a zero star option, I would have selected that. Extremely poor communication. I only used this company as my new mortgage lender uses the. Issues all the way along the line. Has cost me such a lot of time and stress clearing up their errors. The final straw was a call at 3.30 last Friday afternoon before a bank holiday to tell me that I had to pay another £282.79 - otherwise the transaction would not be going ahead on Tuesday. Some of this (£10) was due to additional charges with my existing lender as a direct result of Enact's incompetence but no explanation in relation to the other £272.00. It was either pay it, or the transaction will be delayed even further, costing me even more. This company should not be in business.”
