EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,215 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little disappointed to find that I have bought a "dumb" charger that cannot connect to the internet. i was not aware when placing my order with you that there were different options. I had assumed that all your products in this day and age would be, unlike me, "smart". The disappointment was compounded by the fact that the charger bore a QR code that didn't enlighten me.”

Helpful Report

Posted 4 years ago

Hi Campbell, We're sorry to hear that your EO charger doesn't match your expectations and thoroughly appreciate you taking the time to leave us a review. Please note that we have passed your feedback onto our Home Charging experts who will look into how we can make our booking process more streamlined for customers when selecting their charger. The last thing we want is to let our customers down and would appreciate the opportunity to discuss the situation with you - could you please contact us on install@eocharging.com or 0333 77 20383. We look forward to hearing from you. Best, The EO Charging team

Posted 4 years ago

“Unfortunately the unit appears to be faulty. As it’s saying it’s offline and it’s not as my wi-if is working perfectly so the App won’t work at all.I’ve reported this to my installer . Scott Electrical in Leeds He’s replied on Saturday 13th saying he’s spoken to your technical department and they think they’ve had a faulty batch of units ? It seems like it will need replacing Not the best of starts I think you’d agree”

Helpful Report

Posted 4 years ago

Hi Stephen, Thank you for taking the time to leave us a review, we're sorry to hear that you're experiencing a problem with your charger. The last thing we want is to let our customers down and fully appreciate the frustration this issue has caused you. We are keen to get your replacement unit installed as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Thanks, The EO Charging team

Posted 4 years ago

“The app needs to be better”

Helpful Report

Posted 4 years ago

Hi Jared, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our number one priority and our Support team would be more than happy to remotely guide you through the EO Smart Home app to ensure you get the most out of your charging sessions. Could you please contact them directly on support@eocharging.com or 0333 77 20383? Please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 4 years ago

“needs software update to be more seamless in connecting to smart phones - bit clunky right now.”

Helpful Report

Posted 4 years ago

Hi Philippa, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our number one priority and our Support team will be more than happy to remotely guide you through the EO Smart Home app to ensure you get the most out of your charging sessions. Could you please contact them directly on support@eocharging.com or 0333 77 20383? Please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 4 years ago

“Time of arrival not advised. Suitability of location for WiFi connection not discussed. Left without checking socket to car connection working. Did advise us to contact energy provider as incoming voltage very high to the property and charging could be effected.”

Helpful Report

Posted 4 years ago

Hi Stuart, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“The charger itsel is very neat good, but the app needs to be improved, I’m using EV.Energy ap instead to manage the charging”

Helpful Report

Posted 4 years ago

“Overall a mixed experience. The commissioning engineer spent half the time on his phone dealing with another unrelated issue. Also the app is not very good and does not seem to be able to connect to the EO cloud.”

Helpful Report

Posted 4 years ago

Hi Craig, We're sorry to hear that you were not happy with the way your installation has been carried out and thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would be happy to arrange a technical session with one our experts to run you through the app, could you please contact us directly on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“The charger is fine. But Octopus has still not deployed the smart meter”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! If you’re having any problems using your charger then please contact our Support team on support@eocharging.com or 0333 77 20 383. To report any issues encountered with Octopus and get these resolved as soon as possible we recommend that you directly contact their Customer Support team - we’re confident they’ll be able to help you. 👊 Best, The EO Charging team

Posted 4 years ago

“All good but can’t get the App to work so not benefitting from my cheaper charging electricity rate”

Helpful Report

Posted 4 years ago

Hi Luke, Thank you for taking the time to leave us a review - we're sorry to hear that you're experiencing such a frustrating experience with the EO Smart Home app. We are keen to resolve this issue as soon as possible, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Good, reliable charger let down by the lack of a cable dock - leaving the cable lying across the driveway.”

Helpful Report

Posted 4 years ago

Hi Martin, Thank you for taking the time to leave a review - we're glad that your charger is up and running! That said we're sorry to hear that your experience with our charger didn't fully match your expectations. Please note that we've passed your feedback onto our Product & Development team who will look into how we can improve our future generations of products from a design perspective. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“Please could you ensure that the user guides issued are relevant to the installed charger and installers provide correct information to avoid confusion. There have been a few issues and a mix up over the installation but I have had very positive support from your team, particularly Linda, Emily and Jack. Thank you, they have all worked hard to make my experience satisfactory and are a credit to your company.”

Helpful Report

Posted 4 years ago

Good morning Carolyn, Thanks for taking the time to provide such detailed feedback, we’re sorry to hear that you were not happy with the way your installation has been carried out. We refer our home charging installs to a carefully selected number of installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and fully understand the frustration the situation has caused you. That said we are glad to hear that our experts were able to support. Please note that we have passed your feedback onto our Home Install team who will make a note to all installers to ensure the relevant customer documentation is provided when installing our chargers. If you were to have any questions in the future don't hesitate to contact us directly on support@eocharging.com or 0333 77 20383. Best, The EO Charging team

Posted 4 years ago

“Hi there, Installer needs to return to help set up the app. So the charger is working fine but no smart controls via the app at the moment hence this score. EO support team me they are working to resolve Support ticket in flight apparently Thanks Mark”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! Sorry to hear that you didn't receive technical assistance to connect your EO charger to the EO Smart Home app on the day of your install. Please be assured that we’ve flagged your feedback to our Customer Support team who have been reviewing your case and have confirmed that they will be contacting you directly to make sure this is resolved as soon as possible. Many thanks, The EO Charging team

Posted 4 years ago

“Cable storage is difficult The app will not let me join with your hub The unit itself is neat and seems to be working well I phoned about the app and the wait to have my query answered was very long and my email has still not been answered so I have some reservations”

Helpful Report

Posted 4 years ago

Morning Mel, thanks for taking the time to leave us a review! We’re sorry to hear that you’re having such a frustrating experience with the EO Smart Home app and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“Most importantly, the EO charger charges my new EV. No problems there. The associated smart app is dire. It's poorly documented and explained, so a learning journey. It sporadically doesn't recognise when it's plugged in. Data is inaccurate. The history function misses events. Buttons don't function. Thankfully my EV and its app do work with the charge point, but an app improvement would be great. Unfortunately, chargers aren't the sort of product you get to try in advance (or change).”

Helpful Report

Posted 4 years ago

Hi Richard, Sorry to hear that your experience with our app didn’t match your expectations, we thoroughly appreciate you taking the time to provide such a detailed review. Please note that we're currently working on developing an updated version of the EO Smart Home app and will be providing an update to all customers over the coming weeks. That said the last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - could you please contact us immediately on support@eocharging.com or 0333 77 20383? One of our experts will contact you directly to ensure these issues are resolved as soon as possible. We look forward to hearing back from you. Thanks, The EO Charging team

Posted 4 years ago

“Although I'd researched home chargers, I thought eo had native octopus agile or Go integration. While the app lets me set off peak hours, it wasn't as intuitive and able to read the charging state as I thought. The fitting was a little painful due to the length of time and repeated failures to register the QR codes in the app, where the filter was unsure. In the end, I worked out that I had the eo app, rather than the eo smart home app and that the order of QR code registration was hub, then charger. Fitter inexperience is fine, as everyone has to learn and gain experience. He had to spend a lot of time on the phone with eo. The associated documentation and how to videos are surprising lacking for the app, and the app reviews are on the store are poor.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for taking the time to leave us a review, we're sorry to hear that your experience with our installation process didn't match your expectations. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the app set up process may not have been best in your instance and have passed your feedback to our Home Install team who will look into how we can make this step more streamlined. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. Please note that we would be happy to arrange a technical session with one our experts to run you through the EO Smart Home app - we're keen to ensure you're getting the most out of your charging sessions. Many thanks, The EO Charging team

Posted 4 years ago

“I've had the EO Smart home Charger installed almost 6 weeks after the order was placed and after 3 cancelled appointments. The charger is neat, unobtrusive and modern looking which is one of the reasons for coosing this particular charger. I decided to have the EO Smart home Charger installed since it's advertised as intergrates with solar panels which I already have. What I didn't realise was that an extra CT clamp is needed (£60 extra) and extra labour to connect it up (£100 extra) making it more expensive than I was expecting. Had I known of the extra charges beforehand I may have chosen an alternative charger, probably the Zappi charger, instead. The app is easy enough to use but was difficult to set up - I had to scan a QR code on the bottom of the EO hub which had a cable going over it that was too tight to move. In use I'd have thought that the Charging cable would lock into the charge unit as it does on the car but it doesn't. Unfortunatly this means that it can be removed by anyone. The EO Hub and Matt:e were installed inside the house and one of them (The Matt:e I think) makes a constant buzzing noise which is very irritating. It's the same noise as you would hear near an electric sub station. When charging on solar the minimum charge that can be passed to the car is 6 Amps (about 1.3kWh) - If the solar is less than this it's topped up with grid electricity. I was hoping that I could set it to less than 6 Amps or for it not charge at all if it was below this level. Only one period of off-peak electricity can be set which, for me, is unsatisfactory as I'm on Octopus Agile which gives 48 rates - one for each half hour period.”

Helpful Report

Posted 4 years ago

Good afternoon Ian, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“All appears good with the charger, compact size is great. Bought through the Octopus Energy EV programme, which claims the EO Smart Home Mini offers solar charging. The charger as installed does not offer this however - two additional CT's are required plus installation labour. It would be helpful if it was made clear at the outset.”

Helpful Report

Posted 4 years ago

Hi Chris, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our booking process didn't match your expectations - we’ve passed your feedback onto our Home Install team who will look into how we can make the installation process more streamlined. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“Delay in finally fitting the device. Damage to the exterior brick wall of the house whilst the fitter drilled through it. Has left a visible defect.”

Helpful Report

Posted 4 years ago

Hi Fiona, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“I have nothing but praise for Mike the installer who finally fitted my charger. Neatly done, adaptable to location needs and existing wiring, and very friendly to boot. The charger itself is fit for the intended purpose, though where I thought I was originally ordering the EO Mini charger I’ve ended up with the EO Smart charger which has functionality that is of no use to me at extra cost - that change resulted in one star loss here. The main star loss was the mess originating from coming in via the Octopus EV referral route, then compounded by EO processes breaking during lockdown, meaning that the order placed in mid-march wasn’t actioned until early July, and fitting wasn’t done till mid-July. Octopus have to take some blame for misadvertising what their “deal” covered (see the mini-vs-smart charger point), as in their setup, the OHME cable bought back in Feb via Octopus handled the smart aspects of the charging cycle, and just required a basic power supply. EO tell me that Octopus were displaying incorrect information when I was doing the research that led to this order placement back in January, but that didn’t come to light until my chasing the order back in June, by which point it was too late to change because we would have missed the OLEV grant cut off and cost us even more money. Once EO did get on top of the delayed order, things progressed fairly well, so if that’s normal for what should happen when a regular order is placed with them, then I would say that is a general positive.”

Helpful Report

Posted 5 years ago

Hi Carl, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. In what was an unusual and challenging time and in line with government guidance on the Covid-19 outbreak, we had to pause all home charging installations from March to June to protect both our network of installers and customers. That said the last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we value all feedback and would gladly receive your thoughts via email on how we can make our booking process with Octopus more streamlined, feel free to contact us on hello@eocharging.com. We look forward to hearing back from you. Best, The EO Charging team

Posted 5 years ago

“It works as a charger but I'm not sure why its worth another £300 than another brand.The app is ok but basic”

Helpful Report

Posted 5 years ago

Hi Matthew, Thank you for taking the time to leave a review - we're glad that your charger is up and running! That said we're sorry to hear that your experience with our app didn't match your expectations. Please note that we're currently working on developing an updated version of the EO Smart Home app and will be providing an update to all customers over the coming weeks. If you think a specific feature needs improvement don't hesitate to drop us a note at hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

EO Charging is rated 4.3 based on 1,215 reviews