EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazed at how small and smart this charger is. Efficiently and neatly installed by a happy confident person who arrived on time on the date specified. I am very happy with the product.”

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Posted 4 years ago

“Very compact and neat charging unit. Nice to have colour options so I was able to match my garage door.”

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Posted 4 years ago

“Excellent installation. Day was agreed well in advance and kept to. Two very pleasant gentlemen arrived promptly and were very efficient. Initial test revealed an issue which they worked through quickly and without extra charge for their time. They were helpful and patient with their instructions to download the app.”

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Posted 4 years ago

“Looks good and easy to use.”

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Posted 4 years ago

“Very fast install arrived early, arrived at 7 left by 8!”

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Posted 4 years ago

“Excellent, prompt communications. All very efficient. Thank you”

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Posted 4 years ago

“Excellent service Thank you”

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Posted 4 years ago

“I haven’t got my electric car yet but the unit is compact and the app is easy to use”

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Posted 4 years ago

“Engineer Mike was excellent, very polite and done a 👏”

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Posted 4 years ago

“Very happy with EO Mini Pro 2 that was installed yesterday. Whole process has been straight forward and good communication throughout the process. Only two -ve comments are: 1) Service isn't nationwide with no installers in the North East. This isn't clear at the outset and not sure customers should have to bear 100% of the cost of this 2) The setup connection of the app to charger was probably the most time consuming part of the process and didn't work until I had changed devices. The issue seems to be related to an untested app on iOS 14 which should have been tested. Installer commented that the software part is often where most of the issues are found.”

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Posted 4 years ago

“Excellent, helpful throughout the ordering process. The installers were highly knowledgeable and professional. Clean tidy install can't fault at all.”

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Posted 4 years ago

“First contractor refused to install because they stated they needed to run a data cable to our separate garage - despite giving information repeatedly about install. Then took a long time to get a refund. Eventually installed six months later but grant had been reduced so no compensation for that. However team did stick with it and eventually rebooked and installed. Now we have problem with Octopus who are unable to install smart meter after 9 months and no date provided”

Helpful Report

Posted 4 years ago

Hi Charles, We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger and thoroughly appreciate you taking the time to leave us such a detailed review. If you’re having any problems using your charger then please contact our Support team on support@eocharging.com or 0333 77 20 383. To report any issues encountered with Octopus and get these resolved as soon as possible we recommend that you directly contact their Customer Support team - we’re confident they’ll be able to help you. 👊 Best, The EO Charging team

Posted 4 years ago

“Great service, particularly from Simon, who updated my fuse box, and Paul and Nathalia @ Crosstech, who organised and installed the EV charger the following day. Knowledgeable, neat, tidy, no fuss, good comm's, reliable and on time: great service all round. thanks guys”

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Posted 4 years ago

“I have improved my review of my Mini Pro 2 charger after I managed to get the app to connect the unit to WiFi without needing to go via customers services. There is lots of scope to improve the app but the unit is neat and looks good in the drive.”

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Posted 4 years ago

Hi Dan, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with the EO Smart Home app. We're keen to get this resolved as soon as possible, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Very happy with the service. Electrician, Alan worked extremely hard to get job done, fitting in with my plans. We had a delay as the charger didnt arrive on the first day, but he sorted it out, leaving me a spare charger to charge car. He organised the re delivery, came back to fit tethered charger and set up the app, making sure everything worked smoothly. Really happy!”

EO Charging 5 star review on 22nd October 2020

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Posted 4 years ago

“Hi there, Installer needs to return to help set up the app. So the charger is working fine but no smart controls via the app at the moment hence this score. EO support team me they are working to resolve Support ticket in flight apparently Thanks Mark”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! Sorry to hear that you didn't receive technical assistance to connect your EO charger to the EO Smart Home app on the day of your install. Please be assured that we’ve flagged your feedback to our Customer Support team who have been reviewing your case and have confirmed that they will be contacting you directly to make sure this is resolved as soon as possible. Many thanks, The EO Charging team

Posted 4 years ago

“Great service with minimal interference to our day. EO Charging staff were very polite and efficient, highly recommend!”

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Posted 4 years ago

“Cable storage is difficult The app will not let me join with your hub The unit itself is neat and seems to be working well I phoned about the app and the wait to have my query answered was very long and my email has still not been answered so I have some reservations”

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Posted 4 years ago

Morning Mel, thanks for taking the time to leave us a review! We’re sorry to hear that you’re having such a frustrating experience with the EO Smart Home app and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“Very straightforward, the government grant form was straightforward and clearly explained, EO customer services are helpful and efficient and answer calls straightway, being able to call and email a specific individual is very helpful. The install was carried out within 2 weeks and very professionally done. only negative is that the cost is a little high at £545 after the government grant and Octopus discount, but I think this an industry norm at present until there is the demand and economies of scale I expect this pricing is the only way the product is viable.”

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Posted 4 years ago

“Box looks nice, but bought so we could use the app and take advantage of lower electricity prices at night. Can’t get the app to connect to my EO hub at all. Also my vehicle make and model are not available as a selection within the app. The help desk people on email were friendly enough, but it’s been 2 weeks since I last heard from them. Their response was pretty much ‘We’ll look into it’, so I would expect to have had some answers by now. Disappointed.”

Helpful Report

Posted 4 years ago

Good morning Jonathan, We’re sorry to hear that you’re having such a frustrating experience with the EO Smart Home app and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews