EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Convenient, easy elegant fit and above all you can use a cheaper tariff!”

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Posted 4 years ago

“The new Mini Pro 2 looks fantastic and is a definite upgrade. I have had excellent customer service from EO as they went above and beyond to sort a few issue I had with the installation. Very happy!”

EO Charging 5 star review on 2nd October 2020

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Posted 4 years ago

Good morning Matthew, We’re sorry to hear that you’re having such a frustrating experience with your charger and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“Thanks for the installation. I have charged twice off peak and have downloaded the app. All seems fine although I don't think I'll get much use from the solar balancing until next Spring when it should prove useful. The installer, Gareth, was polite and efficient and did a neat and tidy job.”

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Posted 4 years ago

“This has been one of the most frustrating times of my life . It has taken months to organise this charge point. It would have been easier to negotiate Brexit. The lack of communication between octupus, eo. And ev . Should not really be my problem. Wether the staff are working from home or a different planet is of no concern to me . But the installer attends and expects the charger to be sent to me the customer. So no installation there then. The following week the charger is posted to myself but no ct clamp to link the solar power. Which was discussed with eo months before . Please give your heads a wobble and work together for the customers. This is not pass the parcel !!”

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Posted 4 years ago

Hi Ken, Thanks for taking the time to provide such detailed feedback. We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger and agree that this is not acceptable. Please be assured that we are reviewing your case immediately and will contact you directly to discuss the situation. Many thanks, The EO Charging team

Posted 4 years ago

“My smart home app has been intermittently faulty with regard to the solar function. Sometimes it works fine, other times it will ignore the instruction to use solar and charges solely from the grid. Very irritating. Today, the app is completely down, saying no connection so am now reliant on the car app. Not impressed so far.”

Helpful Report

Posted 4 years ago

Hi Tony, Thanks for getting in touch, sorry to hear that you're experiencing such a frustrating situation with our app. Could you please drop us a note directly on support@eocharging.com with your contact details and one of our experts will contact you directly to ensure these issues are resolved as soon as possible. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Most importantly, the EO charger charges my new EV. No problems there. The associated smart app is dire. It's poorly documented and explained, so a learning journey. It sporadically doesn't recognise when it's plugged in. Data is inaccurate. The history function misses events. Buttons don't function. Thankfully my EV and its app do work with the charge point, but an app improvement would be great. Unfortunately, chargers aren't the sort of product you get to try in advance (or change).”

Helpful Report

Posted 4 years ago

Hi Richard, Sorry to hear that your experience with our app didn’t match your expectations, we thoroughly appreciate you taking the time to provide such a detailed review. Please note that we're currently working on developing an updated version of the EO Smart Home app and will be providing an update to all customers over the coming weeks. That said the last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - could you please contact us immediately on support@eocharging.com or 0333 77 20383? One of our experts will contact you directly to ensure these issues are resolved as soon as possible. We look forward to hearing back from you. Thanks, The EO Charging team

Posted 4 years ago

“Although I'd researched home chargers, I thought eo had native octopus agile or Go integration. While the app lets me set off peak hours, it wasn't as intuitive and able to read the charging state as I thought. The fitting was a little painful due to the length of time and repeated failures to register the QR codes in the app, where the filter was unsure. In the end, I worked out that I had the eo app, rather than the eo smart home app and that the order of QR code registration was hub, then charger. Fitter inexperience is fine, as everyone has to learn and gain experience. He had to spend a lot of time on the phone with eo. The associated documentation and how to videos are surprising lacking for the app, and the app reviews are on the store are poor.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for taking the time to leave us a review, we're sorry to hear that your experience with our installation process didn't match your expectations. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the app set up process may not have been best in your instance and have passed your feedback to our Home Install team who will look into how we can make this step more streamlined. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. Please note that we would be happy to arrange a technical session with one our experts to run you through the EO Smart Home app - we're keen to ensure you're getting the most out of your charging sessions. Many thanks, The EO Charging team

Posted 4 years ago

“I am very unimpressed with your app. It took many attempts by the installer and myself to set it up. So far as I can tell I have been able to use the app to select the Octopus Go tariff. But the app seems incapable of reporting charging sessions which have occurred under that tariff (I can tell that they have occurred, and when, because of information about half hourly usage on the Octopus web site and I can also see that the car has been charged).”

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Posted 4 years ago

Hi Roger, We’re sorry to hear that you’re having such a frustrating experience with our app and thoroughly appreciate you taking the time to provide such a detailed review. We fully understand that you want to get the most from your EV charger and would be happy to arrange a technical session with one of our experts to resolve the issues you're facing. Could you please drop us a note directly on support@eocharging.com with your contact details? Many thanks, The EO Charging team

Posted 4 years ago

“Very nice! The functions are amazing especially the charging history log that I can use for expensing purposes for work. I've connected the charger to my 6 kWh system. Using solar to charge my car and then expensing to work :) instead of petrol. I was going to buy a regular charger and then connect a log but that would have been manual and cost me more than this solution.”

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Posted 4 years ago

“Installed very efficiently By third party electrician who has been great. The app however doesn’t work and along with other reviews there is nothing smart about the kit as it is a glorified plug socket.”

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Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us a review - we’re really pleased that your charger is up and running! That said we're sorry to hear that your experience with our app doesn't match your expectations. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please drop us a note directly on support@eocharging.com with your contact details and one of our experts will contact you directly to ensure you're getting the most from your charging sessions. We look forward to hearing back from you. Thanks, The EO Charging team

Posted 4 years ago

“Fantastic service, the installation team were first class!”

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Posted 4 years ago

“The installation of the charger unit went well and it is now in satisfactory use for manual operation. The home hub unit has relatively weak signalling and so it was not possible to connect to our router. We will need to purchase a WI-fi range extender and try to use the smart features thereafter. The compact appearance of the unit is good.”

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Posted 4 years ago

“I like the simplicity and the small form factor of the EO charger. the installer were very professional.”

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Posted 4 years ago

“Works well, looks nice, and I love to see good use of Raspberry Pis!”

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Posted 4 years ago

“Had to provide a lot of information and images before could get a booking started. Ended up with a whatapps video call with an engineer to check information. on Install day the engineer was there for the full day which was surprising but he left a neat job. Couldn't test on the day but charger has been working fine.”

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Posted 4 years ago

“Hi I have an EO smart home charger for about four months now and I wish I had never seen the thing or to be more exact the App. This thing has let me down four times which is once a month since I got it. It was expertly by Christopher Ruddy so it’s not his fault that the thing is useless. When I connect my car at approx 11 at night I expect to be able to forget it and the charging will automatically start charging at two o’clock to take advantage of the night rate. But alas this doesn’t always take place. The thing starts charging straight away and tells me my smart home is not connected and it cannot connect to something or other in the sky. I see this is a problem other people have reported. I have instructed your Irish agent to come and take it away and replace it with something that I can simply set a timer on and the unit will start and stop charging as I it require to. Maybe the simple one would have something to hang the lead on. And not one made by EO. Oliver Callaghan.”

Helpful Report

Posted 4 years ago

Hi Oliver, We’re sorry to hear that you had such a frustrating experience with our app and we thoroughly appreciate you taking the time to provide such a detailed review. Last thing we want is to let our customers down - please be assured that we are reviewing your case immediately and one of our team experts will contact you directly to ensure you're getting the most from your charging sessions. Many thanks, The EO Charging team

Posted 4 years ago

“Installation was a very good experience - nothing to do with EO. The product (socket) is simple and good looking. The accompanying app is, thus far, way below par. Installed Thursday, 10/09/20 and contacted app developer with a query and still waiting for a response. At the moment, I just have a very expensive outdoor socket. Not sure where the smart has gone as it doesn’t seem to want to talk to my phone.”

Helpful Report

Posted 4 years ago

Good morning Patricia, Thanks for taking the time to provide such detailed feedback. We’re sorry to hear that your experience with our app didn’t match your expectations and that you’re yet to receive a response from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve these issues as soon as possible - could you please drop us a note at support@eocharging.com with your contact details and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Timer stopped working as keep getting message saying SmartHome is offline. It is not my connection - everything else in the house works!”

Helpful Report

Posted 4 years ago

Morning Ian, Thanks for getting in touch! We're sorry to hear that you're having connectivity problems with your EO charger and are keen to ensure you're up and running as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 4 years ago

“Polite, helpful and efficient installers. Excellent communication from all concerned.”

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Posted 4 years ago

“Had problems with the solar charging which has only responded intermittently . Sometimes it still takes solely from the grid rather than the solar panels. Flagged this to EO who say it is a software issue. Installation otherwise very good.”

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Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews