EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All appears good with the charger, compact size is great. Bought through the Octopus Energy EV programme, which claims the EO Smart Home Mini offers solar charging. The charger as installed does not offer this however - two additional CT's are required plus installation labour. It would be helpful if it was made clear at the outset.”

Helpful Report

Posted 5 years ago

Hi Chris, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our booking process didn't match your expectations - we’ve passed your feedback onto our Home Install team who will look into how we can make the installation process more streamlined. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

“Delay in finally fitting the device. Damage to the exterior brick wall of the house whilst the fitter drilled through it. Has left a visible defect.”

Helpful Report

Posted 5 years ago

Hi Fiona, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“A great EO home charger install. A BIG THANK to Joe the installer & EO”

Helpful Report

Posted 5 years ago

“Uninformed staff, potentially unsafe installation, several errors made, no contact from EO after Octopus washed their hands of the matter. Other than that, yeah great! Very unhappy charger, Charlie! Lindsay Porter, Member of the Guild of Motoring Writers. PS I'll just pop this on Trust Pilot so others can know...”

Helpful Report

Posted 5 years ago

Hi Lindsay, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and fully understand the frustration this situation has caused you. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Really accommodating installer who arranged the layout of our unit and the cabling, exactly as requested. Returned the day after initial install to complete the job in the evening.”

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Posted 5 years ago

“Everything works well. Dion, the installer was helpful and knowledge and did a great job. Thanks”

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Posted 5 years ago

“Excellent service and work by the electrician who came to install the charger.”

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Posted 5 years ago

“Friendly and informative. Made the whole process very effortless.”

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Posted 5 years ago

“The two fitters were first class and extremely helpful. Nice product and good installation.”

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Posted 5 years ago

“The charger looks great and is much faster than the standard 10A charger. The app works and although it isn't flashy it works perfectly well.”

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Posted 5 years ago

“Charger is great, the app is terrible.”

Helpful Report

Posted 5 years ago

“The charger is fine. Your customer service manager is great. But my installation was, in her words, an “ordeal”. There seems to be a weakness in your processes for managing your contractors, and I get the impression that the company is understaffed.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for taking the time to leave such detailed feedback, we’re really pleased to hear you’re happy with your EO charger. We’re currently experiencing a high volume of home charging installation requests and apologise for any inconvenience caused. Please be assured that we’re increasing our resources in order to remove any future delay for customers. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we value all feedback and would appreciate the opportunity to speak with you in person to get direct feedback on our booking process - could you please contact us on hello@eocharging.com or 0333 77 20383. We look forward to hearing from you. Many thanks, The EO Charging team

Posted 5 years ago

“Good service. I changed from universal to tethered at late notice and firm was very efficient in enabling it to happen.”

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Posted 5 years ago

“very discreet charge point. Excellent installation service - highly recommended.”

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Posted 5 years ago

“Great it is so small on the outside of teh house. It would be good to advise customers that they need to have three boxes including the plug inside the house, not a problem in our case but we were unaware until the fitters arrived. The guys who fitted the unit were excellent.”

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Posted 5 years ago

“We wanted a charger that was unobtrusive and efficient. A friend recommended the EO Mini and we had a silver one installed. Looks good and works well with the app, very easy to programme.”

Helpful Report

Posted 5 years ago

“We have had our EO charger installed but annoyingly it is a faulty part. Waiting for a date for the new part to be installed.”

Helpful Report

Posted 5 years ago

Hi Ewan, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with your charger. Please be assured that we’re currently reviewing your case and someone from our Home Install team will get in touch shortly to ensure your replacement unit is installed as soon as possible. In the meantime if you have any question feel free to contact us directly on install@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

“Great discrete wall charger and perfect installation”

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Posted 5 years ago

“I encountered some issues throughout the install process that were mainly down to the designated company who installed the unit. EO were incredibly keen to learn of these bumps in the road in a very proactive and supportive way for the benefit of future customers. I was extremely impressed with their aftercare and the unit is working well and looking great - being so small. I haven’t regretted purchasing an EO Smart Home and would have no hesitation in recommending EO to anyone in the future!”

Helpful Report

Posted 5 years ago

Hi Darryl, We’re sorry to hear that you've had such a frustrating experience with your charger and we thoroughly appreciate you taking the time to provide such a detailed review. In most instances we refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance but are glad to hear that your charger is now up and running. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to speak with you in person to get direct feedback on our installation process - could you please contact us on install@eocharging.com or 0333 77 20383. Thanks, The EO Charging team

Posted 5 years ago

“Fantastic service and installation.”

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Posted 5 years ago

EO Charging is rated 4.3 based on 1,221 reviews