EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing but praise for Mike the installer who finally fitted my charger. Neatly done, adaptable to location needs and existing wiring, and very friendly to boot. The charger itself is fit for the intended purpose, though where I thought I was originally ordering the EO Mini charger I’ve ended up with the EO Smart charger which has functionality that is of no use to me at extra cost - that change resulted in one star loss here. The main star loss was the mess originating from coming in via the Octopus EV referral route, then compounded by EO processes breaking during lockdown, meaning that the order placed in mid-march wasn’t actioned until early July, and fitting wasn’t done till mid-July. Octopus have to take some blame for misadvertising what their “deal” covered (see the mini-vs-smart charger point), as in their setup, the OHME cable bought back in Feb via Octopus handled the smart aspects of the charging cycle, and just required a basic power supply. EO tell me that Octopus were displaying incorrect information when I was doing the research that led to this order placement back in January, but that didn’t come to light until my chasing the order back in June, by which point it was too late to change because we would have missed the OLEV grant cut off and cost us even more money. Once EO did get on top of the delayed order, things progressed fairly well, so if that’s normal for what should happen when a regular order is placed with them, then I would say that is a general positive.”

Helpful Report

Posted 5 years ago

Hi Carl, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. In what was an unusual and challenging time and in line with government guidance on the Covid-19 outbreak, we had to pause all home charging installations from March to June to protect both our network of installers and customers. That said the last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we value all feedback and would gladly receive your thoughts via email on how we can make our booking process with Octopus more streamlined, feel free to contact us on hello@eocharging.com. We look forward to hearing back from you. Best, The EO Charging team

Posted 5 years ago

“Lovely small box, doesn’t stand out positioned at the front of the house. Fitter was excellent and consulted at each point of the process ensuring I was happy with the work at all times. I have taken a star off for two reasons:- 1. Payment process not great - I was having to chase and find out what to do, this should be the other way around! 2. I can’t see that the control app is ‘smart’. It either doesn’t have the ability to link to OctopusGo or it’s not that obvious and needs an instruction manual! Overall very pleased with the process of signing with Octopus and their intro to EO and subsequent completion.”

Helpful Report

Posted 5 years ago

Morning Stuart, Thank you for taking the time to leave such a detailed review, we're pleased to hear that your charger is up and running! That said we're sorry to hear that your experience with our booking process didn't match your expectations, please note that we've passed your feedback onto our Home Install team who will look into how we can make the payment process more streamlined. Please note that our Technical & Support team will be more than happy to remotely guide you through the 'EO Smart Home' app so you can integrate 'Octopus Go' tariff and automatically power your car when electricity is cheapest - could you please contact us directly on support@eocharging.com or 0333 77 20383. Thanks, The EO Charging team

Posted 5 years ago

“Great service and very neat installation. Only problem was the App that you need to operate the EV charger does not list my vehicle, so not able yo use all the available features of the charger”

Helpful Report

Posted 5 years ago

“Very friendly, prompt and efficient. Very neat and tidy job, cleaned up entirely after themselves and talked me through everything in detail.”

Helpful Report

Posted 5 years ago

“On time. Polite. Fitted as discussed. Working. Did not introduce me to the app and user friendly options, had no experience there as usually fitting before car is delivered. However I worked it out. Have queried the hum from the MATT:E unit which seems to be correct but was not part of the intro. / briefing.”

Helpful Report

Posted 5 years ago

“Albeit the scheduling of the appointment was moved many times, this was a direct result of Covid. The installation when completed was excellent and very tidy. Now installed the charger is simple and works like it says on the can.”

Helpful Report

Posted 5 years ago

“It works as a charger but I'm not sure why its worth another £300 than another brand.The app is ok but basic”

Helpful Report

Posted 5 years ago

Hi Matthew, Thank you for taking the time to leave a review - we're glad that your charger is up and running! That said we're sorry to hear that your experience with our app didn't match your expectations. Please note that we're currently working on developing an updated version of the EO Smart Home app and will be providing an update to all customers over the coming weeks. If you think a specific feature needs improvement don't hesitate to drop us a note at hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

“Simply and conveniently installed. Well prepared for the future of driving.”

Helpful Report

Posted 5 years ago

“I’ve only had it two days, gis a break! Not had chance to get my head round the app, so I simply plugged it into my Zoe, and it completed the charge from 78% to 100% in just over an hour, good so far. It was when I unplugged it that the fun began, - could I get the cable to wrap round the unit? Could I heck! Why there’s not a couple of folding arms or summat on of the top or the side of the unit, I’ve no idea, so I’ve got to bodge up summat to coil my cable round now. And, and! plugging the cable into the holding socket makes it stick out much too far, so I’ve also got to see if I can relocate the socket to the bottom! Whoever has designed it certainly hasn’t used it.....”

Helpful Report

Posted 5 years ago

Hi George, Sorry to hear that your experience with our charger didn’t match your expectations, we thoroughly appreciate you taking the time to provide such a detailed review. Please note that we've passed your feedback onto our Product & Development team who will look into how we can improve our future generations of products from a design perspective. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Best, The EO Charging team

Posted 5 years ago

“We have suffered with the issues of installation delay because of Covid. Octopus were not able progress the installation. However, Emma and Liane in the installation team from EO were really helpful, polite , helpful and warm to engage with. The Installer (Chas from Bewired) was excellent in doing neat professional job. The technical back up has been great so far. It’s in and it’s working ok. Looking forward to saving...”

Helpful Report

Posted 5 years ago

“The hardware is 5 stars, very neat and discreet and works well. The installation was also excellent and can’t fault the process at all. The App is useless and doesn’t even merit 1 star. It tells me if I’m charging and that is it. None of the “smart” features have ever worked and judging by other reviews of the App nobody else seems to be able to get them to work either.”

Helpful Report

Posted 5 years ago

Good morning Alan, Thank you for taking the time to leave us a review - we’re really pleased that your charger is up and running! Sorry to hear that your experience with our app didn't match your expectations. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please drop us a note at support@eocharging.com with your contact details and one of our experts will contact you directly to ensure you're getting the most from your charging sessions. We look forward to hearing back from you. Best, The EO Charging team

Posted 5 years ago

“Charges efficiently, but cannot communicate with my Gigaclear router. Not sure why. Ended up running an ethernet cable to it.”

Helpful Report

Posted 5 years ago

Hi Alick, Thank you for your feedback, we're sorry to hear you're experiencing connectivity issues with your charger. We recommend first to double-check the configuration of your router and change the settings if needed (e.g. selecting a different WiFi channel) - to do so, please refer to Gigaclear's support centre that you can find here > https://www.gigaclear.com/help/gigaclear-powered-by-linksys-router. If this does not resolve the matter then please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 5 years ago

“Competitive pricing. Prime contact after charging point was fitted - Jack H. Easy to talk with and very patient in helping me get through all aspects of setting up Electric charging. Hope he will be available when Smart Meter is fitted.”

Helpful Report

Posted 5 years ago

“Good idea, insanely complicated process involving many different companies. Getting through the initial electrical survey took ages with poor communication. The whole process is opaque with different companies responsible for different parts of the process. It takes a long time. The charger is decent, but unclear which one was suitable, and the juicenet app is diabolical. No link to tariffs or suppliers (Octopus). Control via the app is difficult and not user friendly. Set-up of app and charger is overly complicated. I wouldn’t recommend to anyone else. Only got poor rating because I’ve now got a charger that just about works, but everything else was really hard work. Staff were generally very helpful and tried really hard to put things right, but the processes are not good”

Helpful Report

Posted 5 years ago

Hi Simon, We’re sorry to hear that your experience with our installation process didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We’ve passed your feedback onto our Home Install team who will look into how we can make the booking process more streamlined. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Please note that our Technical & Support team will be more than happy to remotely guide you through the EV JuiceNet app so you can set up a charging window to automatically power your car when electricity is cheapest. Our team of experts are keen to ensure your charging sessions are up and running as soon as possible. Many thanks, The EO Charging team

Posted 5 years ago

“Very good fitting of the hardware. A clean, tidy and very professional job.”

Helpful Report

Posted 5 years ago

“The gentleman who fitted the wall charger was very good in explaining how all works. I am fitting Solar panels next month , I may need some help how to integrate it with my Solar , if that is ok , thank you for a grand job”

Helpful Report

Posted 5 years ago

“Installer was always looking to make more money and giving excuses and increased my price from given quote of 550 pounds to 850 pounds.....I understand some increase but they took advantage or have to wait for more long term”

Helpful Report

Posted 5 years ago

Hi Naveen, Sorry to hear that you were not happy with the installation provider we recommended. We refer our home charging installs to a carefully selected number of installers who in most instances carry out a remote survey to determine whether the installation is standard or if any extra work is needed (for example additional CT clamps). That said, we appreciate that the surveying process may not have been best in your instance and have flagged your feedback to our Home Install team who are currently reviewing your case and will get in touch shortly. In the meantime, if you have any question feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

“Install lacks finesse and the matt:e device has a constant buzzing sound which wasn’t advised. No information of the number of boxes required inside the house at any point during ordering or prior to installation. No hanger for tethered charging cable. App doesn’t support the Octopus Agile tariff and doesn’t have any costs controls, unlike the Ohme app. Overall, disappointed.”

Helpful Report

Posted 5 years ago

Hi Colin, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“The charger is perfect. It looks very modern, discrete and stylish, and charges at 28mph, exactly as promised. Very impressed with the charger and the installation team: Mrcharger.”

Helpful Report

Posted 5 years ago

“Quick and simple process and a competitive price. Work quality is excellent and the quality of equipment used is first class.”

Helpful Report

Posted 5 years ago

EO Charging is rated 4.3 based on 1,221 reviews