EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have given 5 stars if they had managed to send the correct coloured unit as per my order!”

Helpful Report

Posted 5 years ago

Hi Helen, We’re sorry to hear there has been an error with the colour of your charger, we are currently looking into the issue and someone from our Home Install team will get in touch shortly. In the meantime, happy charging! ⚡️ The EO Charging team

Posted 5 years ago

“While the actual instillation went very well, actually setting it up on the app was a bit of a challenge. Also in the current situation I think you need to consider emailing instructions and setting up the app prior to the appointment. Trying to get close enough to hand over documents and QR codes isn’t. social distancing and I think the installer needs to realise the importance of keeping his distance.”

Helpful Report

Posted 5 years ago

Hi Colin, Thanks for taking the time to provide such detailed feedback. Sorry to hear that you were not happy with the way your installation has been carried out. In what is an unusual and challenging time, we refer our home charging installs to a carefully selected number of installers who follow robust safety measures (including social distancing) during installation. We appreciate that the app set up process may not have been best in your instance and have passed your feedback to our Home Install team who will look into how we can make this step safer for both customers and installers. We value all feedback and would gladly receive your thoughts via email, feel free to contact us on hello@eocharging.com. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Fault on one of the components but Luckily engineer had a spare One”

Helpful Report

Posted 5 years ago

Hi Gerard, Thanks for taking the time to leave us a review - we’re pleased your EO charger is up and running! It’s great to hear that our installer was able to resolve the component issue your first experienced with your charger - if you have any problems in the future then don’t hesitate to drop us a note on support@eocharging.com. Happy charging! ⚡️ The EO Charging Team

Posted 5 years ago

“Great deal on original OLEV grant, price held despite Covid-19 delays. Poor electrical subcontractor install actioned immediately by EO team resulting in a complete re-install to full professional standard. V happy customer.”

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Posted 5 years ago

“Kept me informed of changes during Corona and installation very quick on the day.”

Helpful Report

Posted 5 years ago

“App simply does not work. Scheduled charging not working. Achieved charge rate notification does not work - states low rate completion when charging is in fact complete.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review, we're sorry to hear that your experience with our app didn't match your expectations. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please drop us a note at hello@eocharging.com with your contact details and one of our experts will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Does what it says. Reliable so far and looks great at the front of the house.”

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Posted 5 years ago

“Really good quick and efficent service. Arrived and did the job as needed in a timely way. I would highly recommend Paul and the company going forward.”

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Posted 5 years ago

“App very slow, with very basic and missing functionality, it won’t even calculate the cost of charging. The unit is small but needs a similar size unit inside the house and two cables to connect to the unit outside. No suitable to use with third party apps.”

Helpful Report

Posted 5 years ago

Hi Igor, Thank you for taking the time to provide such a detailed review. We’re sorry to hear that your experience with our charger didn’t match your expectations. In terms of our app, we recently identified an issue with cost monitoring and have just published an update to the app store. We recommend that you download this update to resolve the issues you’re facing. If this does not resolve the matter then please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 5 years ago

“The EO Mini Pro is one of the smallest chargers on the market and would fit discreetly almost anywhere. The support provided by the company to resolve an issue experienced with the software has been great!”

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Posted 5 years ago

“Might be an idea to wait for the process to complete before chasing for feedback. The app. needs A LOT of work, but looking at the feedback, you know that.”

Helpful Report

Posted 5 years ago

Good morning Stuart, Thanks for taking the time to leave us a review, sorry to hear that you've been contacted for your feedback a bit earlier than scheduled. We've indeed taken all customer feedback on board and are working on developing an updated version of the EO Smart Home app - we will be providing an update to all customers over the coming weeks. That said, if you think a specific feature needs improvement, don't hesitate to drop us a note at hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

“One of the first to receive the Home Smart I believe, so a few start up issues that have now been overcome. Very discreet unit working very well.”

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Posted 5 years ago

“All my queries were answered very promptly and work was done on arrange day”

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Posted 5 years ago

“It’s a small, reliable wall charger that simply works well.. is there anything else needed to be said? Yes there is....The customer service team is great too., as were the fitting company.. Absolutely worth the money..”

Helpful Report

Posted 5 years ago

“Works reliably and app is easy to navigate. Very discreet on wall and no fuss to use.”

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Posted 5 years ago

“I was hoping the EO app would allow me to charge using the Octopus Go tariff but as soon as I connect to my e golf it begins charging even though I have set the desired time to start and finish charging What can I do to solve this problem”

Helpful Report

Posted 5 years ago

Good morning, Thanks for taking the time to leave us a review, sorry to hear that you've been having problems with your EO smartphone app. If you have recently had an EO Mini Smart Home installed then you will need to download the 'EO Smart Home' app - this will ensure you can integrate with the Octopus Go tariff. We recently identified an issue with scheduled charging and have just published an update to the app store. We recommend that you download this update to resolve the issues you're facing. If this does not resolve the matter then please contact us immediately on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 5 years ago

“I've just had a EO Mini Pro installed last week, when it was installed I had a few issues with WIFI connectivity and other softwhere issues form the charger. I had been in contact with your technical support team (Jack) in particular who was so helpful and understanding of the issues I had been experiencing. when I called I was annoyed and distressed after spending lots of money on a charge point that was not working. Jack spent almost 2 hours on the phone with me trying to diagnose the issues , not once did he give up and he was so calm and focused on helping me that I then had regained my confidence with EO. in the feature if I was to have a problem I could call EO and know they would do all that they could to help me get back up and running. I will defiantly recommend EO to friends, family and others. Great customer service, fantastic product and all in all, the charger looks awesome on the side of my house my house. Well done EO for the whole process.”

Helpful Report

Posted 5 years ago

Hi Jamie, Thank you for taking the time to provide such detailed feedback - we’re really pleased that your charger is up and running! It’s great to hear that our Technical & Support team were able to resolve the software issue you first experienced. If you were to have any questions in the future, you know where to find us ⚡️ Happy charging! The EO Charging team

Posted 5 years ago

“The software in the current “smart chargers” is what I would describe as alpha code, it’s not fit for purpose! It has so many bugs it’s now at the point I’m going to have it removed, charging when it shouldn’t, not charging when it should resulting in myself incurring additional costs and more importantly time on my journeys as the car isn’t charged when I wake up in the morning, it’s simply isn’t up to the job.”

Helpful Report

Posted 5 years ago

Hi Shaun, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. We value all customer feedback and are keen to work with you in resolving these issues - could you drop us an email on hello@eocharging.com with your contact details and one of our team will contact you directly. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Our first review was quite negative because there were technical issues that weren't being addressed, but after the MD read the review, he did everything he could to help and sent a member of his tech team the same day to our home to sort things out. It turned out that there were two previously unknown issues which he sorted out and has kept details of them in case it happens elsewhere. So thank you for that, but is is a shame it had to go that far before we received help, but we understand that has been sorted out as well! It does seem that this technology is quite new and is constantly being developed and modified but I can't say I'm confident that it will work perfectly from now on! It's also quite a noisy unit and we are aware of it downstairs when the house is quiet.”

Helpful Report

Posted 5 years ago

Hi Colin, Thanks for taking the time to provide such detailed feedback. We’re sorry to hear that you’re having such a frustrating experience with your charger and that you’re yet to receive a response from our team. Please be assured that we are reviewing your case immediately and one of our team will contact you directly. Customer feedback and satisfaction is incredibly important to us and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 5 years ago

“First class......Natalie was awesome throughout, I asked some pretty dumb questions and she took me through the process without a hitch.”

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Posted 5 years ago

EO Charging is rated 4.3 based on 1,216 reviews