EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted by an excellent member of the Octopus Energy team Connor. Very neat work and the unit is working well. The EO Charging App is straight forward to use and works well and the link to the solar panels a real bonus. Only used once so far but very please with the simplicity and the small size of the unit! 😃😃😃”

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Posted 4 years ago

“It’s a bit early to say, and as it’s the first charger I have used I can’t be much help! It’s very neat and unobtrusive. Much quicker and easier than using a 3 pin plug trailing out of the window! It’s easy to use the app to change it to charging during the day if necessary but good to know you can just leave it plugged in and it charges at night.”

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Posted 4 years ago

“Good service! Professional install! Had an issue with one of the devices that connects everything together. Setup is currently working. Installer said they would come back if needed. Once again top service by all!”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“It is usable as a dumb charger, but it couldnt be commissioned because of some software issue. However it is now clear that all i need for a tesla 3 is a dumb charger anyway as the car's built in software is perfectly capable of being programmed to control the charging times. This was not made clear.”

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Posted 4 years ago

Hi Christopher, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review. Last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on install@eocharging.com or 0333 77 20383. Please note that we would be also happy to arrange a technical session with one our experts to remotely look into the software issue experienced - we're keen to ensure you're getting the most out of your charging sessions. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Good communication. Effective install. Thank you”

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Posted 4 years ago

“Professional service from start to finish.”

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Posted 4 years ago

“Really good service. Great installers and spot on timing”

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Posted 4 years ago

“Installation was very good and excellent service. I cannot get the EO mini pro2 charge point to register with the EO cloud; it seems to always stall at this point and come up with an error code. Err_5006. The WiFi signal is full strength outside as I have many other devices that verify this.”

Helpful Report

Posted 4 years ago

Hi Kevin, Thank you for taking the time to leave us a review, we're pleased to hear that your EO Mini Pro 2 is up and running! That said we're sorry to hear that you're struggling to connect your charger to the EO Cloud and are keen to resolve this as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Super easy service, remote pricing based on photos and drawing of house. Really friendly and efficient fitter who also helped register and set up the app. Many thanks EO charging”

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Posted 4 years ago

“Charger works well, however, most features of the app not functional.”

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Posted 4 years ago

“Excellent charger with a small footprint on the front of the house. Looks good, does what it is suppose to do and was installed with minimal disruption.”

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Posted 4 years ago

“Installation was neat and efficient. Overall very happy with the charger and installation. My only disappointment is the universal socket does not lock the lead in place.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Fantastic service from start to finish!”

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Posted 4 years ago

“Nice charger when it’s working but the smart part is about as useful as a lighthouse in the Saha. Nothing but problems. Big money for an outside socket.”

Helpful Report

Posted 4 years ago

Hi Oliver, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on support@eocharging.com or 0333 77 20383. Please note that we would be also happy to arrange a technical session with one our experts to run you through the EO Smart Home app - we're keen to ensure you're getting the most out of your charging sessions. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Great service with excellent communication throughout the process. Prior to contacting EO, we had arranged a few direct installer quotes but it was considerably cheaper and more efficient going through EO. I wouldn't hesitate to recommend!”

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Posted 4 years ago

“Had a fantastic experience with EO and my charger install. The installation was very well done and everything was up and running very quickly. Would recommend!”

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Posted 4 years ago

“Very efficient”

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Posted 4 years ago

“Communication was excellent, and the installer William did an excellent job”

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Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews