EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

Write Your review

Tell us how EO Charging made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were not told prior to installation that we needed to download the lap. The installer told us , which gave us time too stall we are not good at the technology. Oder people often have larger fingers which often touches 2 letters or numbers. However the company was very helpful and it was successfully sorted”

Helpful Report

Posted 4 years ago

“Seems a bit buggy, struggled to connect and stay connected to our 2.4/5 GHz WiFi. Setting up on our WiFi process was riddled with errors and having to restart unit. Doesn't correctly display how much charge in vehicle. Says vehicle is charging when the vehicle is fully charged. Only 2 days payment into ownership and already considering a refund.”

Helpful Report

Posted 4 years ago

Hi Richard, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Very helpful and staff are knowledgable during installation.”

Helpful Report

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

“Perfect size and great service”

Helpful Report

Posted 4 years ago

“Two stars for being small. Plug in works well. The app is &%$(*&! useless !!! A password reminder/reset would be a very good idea. The WiFi pickup is absolutely useless, unless it right on top of the modem. Just not very easy to use, actually not much on there............?”

Helpful Report

Posted 4 years ago

Hi Richard, We're sorry to hear that your experience with our app didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on support@eocharging.com or 0333 77 20383. Please note that we would be also happy to arrange a technical session with one our experts to run you through the app - we're keen to ensure you're getting the most out of your charging sessions. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Electrician was prompt did a great job was neat and tidy, took time to explain how it operates, very friendly couldn't ask more”

Helpful Report

Posted 4 years ago

“Excellent fitting service/engineer. An amazing wall unit both in style and function. Disappointed that not securing connection to app is still an issue! All in all first class - have recommended to friends and family. JFH”

Helpful Report

Posted 4 years ago

“really easy from beginning to end.”

Helpful Report

Posted 4 years ago

“Perfect communications through a complex process. Great install bang on time. Perfect result despite the challenges of running the cables Thanks to all at EO !”

Helpful Report

Posted 4 years ago

“Excellent bespoke small charging unit. Easy application process and good communication throughout. Problems with app pairing. Multiple attempts required before activation.”

Helpful Report

Posted 4 years ago

“The charger is fine. But Octopus has still not deployed the smart meter”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! If you’re having any problems using your charger then please contact our Support team on support@eocharging.com or 0333 77 20 383. To report any issues encountered with Octopus and get these resolved as soon as possible we recommend that you directly contact their Customer Support team - we’re confident they’ll be able to help you. 👊 Best, The EO Charging team

Posted 4 years ago

“Charger installation has been delayed as a result of Covid and several other problems, not really down to EO. Installation took place on Thursday 3rd December. Unfortunately the new unit does not connect readily to our iPhones. Installer advised us to call EO which we did at around 12pm on the 3rd. To date no-one has called back to help us get the home charger up and running. Maybe next week!!”

Helpful Report

Posted 4 years ago

Hi Jacqueline, Thanks for taking the time to leave us a review! We’re sorry to hear that you’re having problems connecting your EO charger to your smartphones and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“All good but can’t get the App to work so not benefitting from my cheaper charging electricity rate”

Helpful Report

Posted 4 years ago

Hi Luke, Thank you for taking the time to leave us a review - we're sorry to hear that you're experiencing such a frustrating experience with the EO Smart Home app. We are keen to resolve this issue as soon as possible, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Good, reliable charger let down by the lack of a cable dock - leaving the cable lying across the driveway.”

Helpful Report

Posted 4 years ago

Hi Martin, Thank you for taking the time to leave a review - we're glad that your charger is up and running! That said we're sorry to hear that your experience with our charger didn't fully match your expectations. Please note that we've passed your feedback onto our Product & Development team who will look into how we can improve our future generations of products from a design perspective. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 4 years ago

“The help desk / support line are very good and hands on scheduling charge is good all from an app Shame the WiFi /control unit needs a separate power supply as it uses an existing socket in the garage leaving me short”

Helpful Report

Posted 4 years ago

“Excellent service. I was kept informed throughout the process, and the installation was performed speedily and to my satisfaction. Only small hiccup, was that I as informed that I would be told on the day, what time the installers would be arriving. I didn’t receive this notification. Very minor issue. Overall. Very pleased.”

Helpful Report

Posted 4 years ago

“Please could you ensure that the user guides issued are relevant to the installed charger and installers provide correct information to avoid confusion. There have been a few issues and a mix up over the installation but I have had very positive support from your team, particularly Linda, Emily and Jack. Thank you, they have all worked hard to make my experience satisfactory and are a credit to your company.”

Helpful Report

Posted 4 years ago

Good morning Carolyn, Thanks for taking the time to provide such detailed feedback, we’re sorry to hear that you were not happy with the way your installation has been carried out. We refer our home charging installs to a carefully selected number of installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and fully understand the frustration the situation has caused you. That said we are glad to hear that our experts were able to support. Please note that we have passed your feedback onto our Home Install team who will make a note to all installers to ensure the relevant customer documentation is provided when installing our chargers. If you were to have any questions in the future don't hesitate to contact us directly on support@eocharging.com or 0333 77 20383. Best, The EO Charging team

Posted 4 years ago

“The fitting of the charger was excellent, disappointed that our tethered unit does not come with any way of coiling the lead away tidily, for the amount of money spent on the unit surely a simple hook system would tidy the unit up and make a more professional finish to it, Our car has yet to come so we have not used the unit yet,”

Helpful Report

Posted 4 years ago

“Very polite and efficient, quickly sorted out an issue that was beyond their control. The unit itself is very neat and looks good.”

Helpful Report

Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews