EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and polite. No issues with the installation and work carried out.”

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Posted 5 years ago

“Read many reviews of different chargers, settled on EO due to size, reviews, capability and price. So far so good, good installation and service from the business that installed, cracking little charger and a simple & smart app for use!”

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Posted 5 years ago

“Excellent service, could not fault anything.”

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Posted 5 years ago

“Engineer was very friendly and professional. Install was very nicely done and quite fast! Everything works very well.”

EO Charging 5 star review on 12th December 2020

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Posted 5 years ago

“Great communication and service”

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Posted 5 years ago

“We were not told prior to installation that we needed to download the lap. The installer told us , which gave us time too stall we are not good at the technology. Oder people often have larger fingers which often touches 2 letters or numbers. However the company was very helpful and it was successfully sorted”

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Posted 5 years ago

“Seems a bit buggy, struggled to connect and stay connected to our 2.4/5 GHz WiFi. Setting up on our WiFi process was riddled with errors and having to restart unit. Doesn't correctly display how much charge in vehicle. Says vehicle is charging when the vehicle is fully charged. Only 2 days payment into ownership and already considering a refund.”

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Posted 5 years ago

Hi Richard, We're sorry to hear that your experience with our charger didn't match your expectations and we thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 5 years ago

“Very helpful and staff are knowledgable during installation.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Perfect size and great service”

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Posted 5 years ago

“Two stars for being small. Plug in works well. The app is &%$(*&! useless !!! A password reminder/reset would be a very good idea. The WiFi pickup is absolutely useless, unless it right on top of the modem. Just not very easy to use, actually not much on there............?”

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Posted 5 years ago

Hi Richard, We're sorry to hear that your experience with our app didn't match your expectations and we thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would greatly appreciate the opportunity to discuss the situation with you, could you please contact us immediately on support@eocharging.com or 0333 77 20383. Please note that we would be also happy to arrange a technical session with one our experts to run you through the app - we're keen to ensure you're getting the most out of your charging sessions. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Electrician was prompt did a great job was neat and tidy, took time to explain how it operates, very friendly couldn't ask more”

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Posted 5 years ago

“Excellent fitting service/engineer. An amazing wall unit both in style and function. Disappointed that not securing connection to app is still an issue! All in all first class - have recommended to friends and family. JFH”

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Posted 5 years ago

“really easy from beginning to end.”

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Posted 5 years ago

“Perfect communications through a complex process. Great install bang on time. Perfect result despite the challenges of running the cables Thanks to all at EO !”

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Posted 5 years ago

“Excellent bespoke small charging unit. Easy application process and good communication throughout. Problems with app pairing. Multiple attempts required before activation.”

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Posted 5 years ago

“The charger is fine. But Octopus has still not deployed the smart meter”

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Posted 5 years ago

Hi John, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! If you’re having any problems using your charger then please contact our Support team on support@eocharging.com or 0333 77 20 383. To report any issues encountered with Octopus and get these resolved as soon as possible we recommend that you directly contact their Customer Support team - we’re confident they’ll be able to help you. 👊 Best, The EO Charging team

Posted 5 years ago

“Charger installation has been delayed as a result of Covid and several other problems, not really down to EO. Installation took place on Thursday 3rd December. Unfortunately the new unit does not connect readily to our iPhones. Installer advised us to call EO which we did at around 12pm on the 3rd. To date no-one has called back to help us get the home charger up and running. Maybe next week!!”

Helpful Report

Posted 5 years ago

Hi Jacqueline, Thanks for taking the time to leave us a review! We’re sorry to hear that you’re having problems connecting your EO charger to your smartphones and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 5 years ago

“All good but can’t get the App to work so not benefitting from my cheaper charging electricity rate”

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Posted 5 years ago

Hi Luke, Thank you for taking the time to leave us a review - we're sorry to hear that you're experiencing such a frustrating experience with the EO Smart Home app. We are keen to resolve this issue as soon as possible, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 5 years ago

“Good, reliable charger let down by the lack of a cable dock - leaving the cable lying across the driveway.”

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Posted 5 years ago

Hi Martin, Thank you for taking the time to leave a review - we're glad that your charger is up and running! That said we're sorry to hear that your experience with our charger didn't fully match your expectations. Please note that we've passed your feedback onto our Product & Development team who will look into how we can improve our future generations of products from a design perspective. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Many thanks, The EO Charging team

Posted 5 years ago

EO Charging is rated 4.3 based on 1,221 reviews