EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first home charge went brilliantly thank you. So easy to use.”

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Posted 4 years ago

“Professional, quick and responsive. Excellent service from start to finish. Really recommend!!”

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Posted 4 years ago

“The EO ordering process was slick and professional and was administered by helpful and professional staff. 10/10. The installation by Scott Electrical Ltd of Leeds was carried out promptly and efficiently and Paul and his colleague had an excellent knowledge of the product. They could not have been more helpful and they explained things in great detail, including associated software issues. Both were knowledgeable and extremely effective. 10/10.”

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Posted 4 years ago

“Installer was great, the app could do with some work, currently not working to charge my car”

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Posted 4 years ago

“Does a good job of basic charging with timer but the app has limited functions and I can't see any way to link smart features like IFTTT”

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Posted 4 years ago

“Very Neat”

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Posted 4 years ago

“The mini pro 2 is very easy to use but the app that goes with it could be improved quite a lot to add detail and logging. It would be very useful to know what the plans are for the app and when new features can be expected.”

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Posted 4 years ago

Hi Nicky, Thanks for taking the time to leave us a review - we’re really pleased your EO charger is up and running! ⚡️ That said we're sorry to hear that your experience with our app didn’t match your expectations. We're currently working in the background on a big update to our app which will feature a host of new options and we will do our best to keep all customers updated. Unfortunately we can't unveil a specific release date for the new app just yet but we'd highly recommend you keep your eyes peeled on your app store at the end of March. Best, The EO Charging team

Posted 4 years ago

“excellent service and very nice and delegate design.”

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Posted 4 years ago

“Very happy with both the installation and the arrangements and communication up to the install. The installer was helpful and flexible in ensuring cable run was as unobtrusive as possible. Happy to recommend.”

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Posted 4 years ago

“Compact unit (EO Mini Pro) and clean install. However, it’s still not working. Hopefully can be sorted quickly but frustrating it wasn’t working immediately and requires another engineer visit”

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Posted 4 years ago

“I’m very impressed with my new EO mini Pro 2 charger it’s compact size functional paired back design has resulted in a very smart looking install. Whilst I’m currently only using it to charge the relatively small battery in my BMW 330e at around 3KW/h it offers future proofing for 7KW and solar generation. Much safer and nicer to live with than the three pin set up it replaced especially with young children around. Only slight fly in the ointment is the APP it is a bit clunky and basic although as the car app does all the scheduling I’m not sure I’ll need to use the EO app much. The charger is itself feels good quality and is simple to use.”

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Posted 4 years ago

“Efficient installation and easy “set it and forget it” app to ally with cheap rate electricity supply. Would have been nice to have a cable management system to assist with tidy tethered cable?”

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Posted 4 years ago

“Great install experience and app overview.”

EO Charging 5 star review on 9th January 2021

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Posted 4 years ago

“As I expected the charger is compact and smart in more ways than one! In fact given my home electricity setup I did not require the load balancing feature so saved some money. As mine is a tethered one it really does require a separate hook for the able/plug otherwise when plugged i to the charger it does become a very large bulky view which was not my requirement. Charging itself is great and I get even 8kwh as the app reports. The app is a little limited imo. Many aspects are manual like SOC and actual charge % or miles limit per charge rather than time.”

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Posted 4 years ago

“It is small and discreet and works perfectly. Lots of control through the app to. Very happy with my choice”

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Posted 4 years ago

“The charger itself works well, although I did have an issue when I used the lock function where I then had to power cycle it to get it going again. Not sure that the data in EO App wrt to solar generation and site usage is very accurate.”

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Posted 4 years ago

“Superb service from start to finish. Excellent customer care and communication. Technician on the day, Ashley, was great. Polite, efficient, tidy. All round thumbs up.”

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Posted 4 years ago

“The process from start to finish was easy, couldn't ask for any more. The installer was punctual, did exactly what he needed to and completed the installation in a timely manner. The installer explained how to use the charger and the APP, he was polite, professional and tidied up after himself and explained that if I had any problems just to give him a call.”

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Posted 4 years ago

“Installation was fine but I cannot connect the EO mini to the app.”

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Posted 4 years ago

Hi Ashish, Thanks for taking the time to leave us a review! We're sorry to hear that you're struggling to connect your charger to the EO Smart Home app and are keen to resolve this as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Overall a mixed experience. The commissioning engineer spent half the time on his phone dealing with another unrelated issue. Also the app is not very good and does not seem to be able to connect to the EO cloud.”

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Posted 4 years ago

Hi Craig, We're sorry to hear that you were not happy with the way your installation has been carried out and thoroughly appreciate you taking the time to leave us a review. The last thing we want is to let our customers down and we would be happy to arrange a technical session with one our experts to run you through the app, could you please contact us directly on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews