EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,216 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,216 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installers were nice people. But they turned up early and unexpected, despite promising a text to let us know their arrival time. It took all day to install the device, which was a bit of a surprise. And they managed accidentally to drill a hole from the meter cupboard through the bathroom wall. The charger looks great, but since we still have no delivery date from Octopus for the car it may be a long wait before we find out whether it works.”

Helpful Report

Posted 4 years ago

Hi Andrew, We're sorry to hear that you had such a frustrating experience with the installation of your charger and thoroughly appreciate you taking the time to provide such a detailed review. Please be assured that customer satisfaction is our number one priority and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Excellent service from start to finish. Great product, we're delighted with it.”

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Posted 4 years ago

“The charger I bought was 7kw which should my Mini Cooper S electric 0 to full 4 hours. It currently charges at 5.9kwh per 1hr 15 minutes. This takes me outside of my Over night electricity rate and costs me more money. How can I raise this issue ?”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for getting in touch, sorry to hear that you're experiencing an issue with your charger. Customer satisfaction is incredibly important to us and we're keen to get this resolved as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

“Quick installation, good communication from electrician. App needs improving but does the job.”

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Posted 4 years ago

“We chose the EO Mini Pro v2, not tethered, great charger, does the job and looks really neat.”

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Posted 4 years ago

“Luke was very friendly and did great job very clean and tidy”

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Posted 4 years ago

“A good small charger. The app needs work though both in terms of usability and functionality.”

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Posted 4 years ago

“I had the charger installed this week. The installation was ok - the problems came when I tried to connect the smart phone app to the charger so I can manage the tarrif etc. The installer handed me a leaflet when he left saying "there you go - its the techy bit" I followed the instructions and tried to set up the app - it failed repeatably with an error about attachign to the cloud ! I called the installer who told me to call EO - wanted nothing to do with it I called EO - they said installers fault - he should of done it for you - they wouldnt help me further I called installer back - ignored call I calleld Octopus Energy - who i had purchsed the unit off - they said they had no record of the unit or me !!! perhaps I shouldnt of paid eh!! SO at a dead end I emailed every contact I could find on the website for Eo, Octopis and homezap the installer Emma from EO took ownership and got me talkign to a good guy on techncial support only to tell me that I need to booost my wifi to where the charger is - I have very good wifi across my house and past the garage but I understand it may drop as outside - I have now had to purcahse a booster to try and get working - tried again whilst booster is right next to the charger and it still wont work or connect! I have to say they whole experience from start to now has be rubbish - Honestly I wish I could of purcahsed another charger.”

Helpful Report

Posted 4 years ago

Hi Neil, Thank you for taking the time to leave such detailed feedback - we're sorry to hear you're experiencing connectivity issues with your charger and that you're yet to receive technical support from our team to resolve these. Customer satisfaction is our number one priority and fully appreciate the frustration this situation is causing you - please be assured that we’re currently reviewing your case and someone from our Technical & Support team will directly contact you to get this resolved as soon as possible. In the meantime, if you have any question feel free to contact us directly on support@eocharging.com or 0333 77 20383. Best, The EO Charging team

Posted 4 years ago

“Great service provided, would highly recommenced them!”

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Posted 4 years ago

“Really easy to use.”

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Posted 4 years ago

“Happy with the service. Thanks to the team.”

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Posted 4 years ago

“Very good installation and excellent customer service.”

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Posted 4 years ago

“Time of arrival not advised. Suitability of location for WiFi connection not discussed. Left without checking socket to car connection working. Did advise us to contact energy provider as incoming voltage very high to the property and charging could be effected.”

Helpful Report

Posted 4 years ago

Hi Stuart, We’re sorry to hear that your experience with the installation of your charger didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. We refer our home charging installs to a carefully selected number of nationwide installers who have been thoroughly trained to install our charging products. We appreciate that the way the installation was carried out may not have been best in your instance and have flagged your feedback to our Home Install team. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you. Could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Very pleased with the charger and fantastic, friendly service.”

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Posted 4 years ago

“Great”

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Posted 4 years ago

“Really great clean and tidy install by Matt. Now just need to wait for my car to arrive.”

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Posted 4 years ago

“The charger itsel is very neat good, but the app needs to be improved, I’m using EV.Energy ap instead to manage the charging”

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Posted 4 years ago

“Excellent service from initial communication through to charger install. Highly recommended !!”

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Posted 4 years ago

“Everything proceeded smoothly. App works great to ensure that charging only happens if and when I want it to. I have left the charger set up to only charge while on the cheap Octopus Go rates, but will also allow it to charge when there is excess solar available.”

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Posted 4 years ago

“Great service. Installer very polite and courteous”

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Posted 4 years ago

EO Charging is rated 4.3 based on 1,216 reviews