EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.32

4.3 Rating 1,222 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the end result of the EO Mini Pro 2 installation. The unit is very neat, installation very professional and on time. Although I experienced significant initial problems with the setup of the app and registering of the charger with EO, the second line support provided by EO was exceptional, showing great persistence to resolve the issue. The scheduled charging works really well with the Octopus Go tariff, and is easy to schedule through the EO smart home app.”

Helpful Report

Posted 5 years ago

Hi John, We're really sorry to hear that you've had such a frustrating experience with our technical support team and thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is our number one priority - please be assured that we are reviewing your case as we speak and one of our team will contact you directly this morning to resolve the situation. With regards to the EO Smart Home app, please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 5 years ago

“Unfortunately the unit appears to be faulty. As it’s saying it’s offline and it’s not as my wi-if is working perfectly so the App won’t work at all.I’ve reported this to my installer . Scott Electrical in Leeds He’s replied on Saturday 13th saying he’s spoken to your technical department and they think they’ve had a faulty batch of units ? It seems like it will need replacing Not the best of starts I think you’d agree”

Helpful Report

Posted 5 years ago

Hi Stephen, Thank you for taking the time to leave us a review, we're sorry to hear that you're experiencing a problem with your charger. The last thing we want is to let our customers down and fully appreciate the frustration this issue has caused you. We are keen to get your replacement unit installed as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Thanks, The EO Charging team

Posted 5 years ago

“Fantastic service, definitely not the cheapest on the market but you get what you pay god snx the service I've had has been amazing, all covid safe, explained everything and we're so helpful... Hugh recommended”

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Posted 5 years ago

“The app needs to be better”

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Posted 5 years ago

Hi Jared, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our number one priority and our Support team would be more than happy to remotely guide you through the EO Smart Home app to ensure you get the most out of your charging sessions. Could you please contact them directly on support@eocharging.com or 0333 77 20383? Please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 5 years ago

“Excellent so far”

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Posted 5 years ago

“Installation of device fine. I did have a problem with the app but EO's customer service managed to sort this out. All in all, very friendly and efficient service.”

Helpful Report

Posted 5 years ago

Hi Sue, We’re sorry to hear that your experience with our technical support team didn’t match your expectations and thoroughly appreciate you taking the time to provide such a detailed review. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we have flagged your feedback to our customer support team who are reviewing your case as we speak and will directly contact you this afternoon. Many thanks, The EO Charging team

Posted 5 years ago

“Great service and call completed in a socially distanced, safe manner. Clean, tidy and efficient install of my new home car charger.”

Helpful Report

Posted 5 years ago

“Very quick turnaround, great service from installer Gary, Ed, Shaun from EVPV UK”

Helpful Report

Posted 5 years ago

“Terrible installation experience. Blew up our house alarm and then left without helping to fix it. Cost us £90 for an alarm installer to come out and mend it. Also didn’t connect our charger to EO cloud or our Wi-fi. It took me 3 hours to get it to work which was very annoying after hearing our house alarm blaring out for 5 hours. Have an open complaint with lowri beck. But unless there’s a resolution would not recommend EO at all”

Helpful Report

Posted 5 years ago

Hi Roger, Thanks for taking the time to provide such a detailed review. We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger. Please be assured that we have flagged your feedback to our Home Install team who are reviewing your case as we speak. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us immediately on install@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Best, The EO Charging team

Posted 5 years ago

“Great service from start to finish. Thoroughly recommend”

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Posted 5 years ago

“Seamless from the order to install.”

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Posted 5 years ago

“Engineers were excellent, very polite and friendly and good covid practices”

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Posted 5 years ago

“It is early days with the charger but so far so good. It looks good & compact. The installers were professional & helpful. I would prefer some sort of locking mechanism to prevent others from plugging in when not in use.”

Helpful Report

Posted 5 years ago

“Good installation service. I have used the wall box charger a couple of times now, and everything works well. Will definitely recommend.”

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Posted 5 years ago

“User friendly and simple application process for charger and OLEV grant. Efficient booking. Charger is great. Would not hesitate to recommend!”

Helpful Report

Posted 5 years ago

“Made the complication of home charger installation very easy and charger unit looks great compared to other installations I’ve seen. Great communication”

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Posted 5 years ago

“Great fitment of the equipment. Your engineer was OCD which is not a bad thing in his role ...I should know as I OCD too :-) Very Happy with the work carried out and your engineer is a credit to your company !”

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Posted 5 years ago

“Technician communicated their arrival time accurately and with plenty of notice. Was very friendly and talked through the installation clearly. Took on board what I wanted and expected, raising alternatives where appropriate. Left to the work and 2.5hrs later we had a very neat and tidy install, all exactly as discussed. Everything worked as expected first time. Communication with the office has also been clear and punctual. Can't ask for better.”

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Posted 5 years ago

“I”

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Posted 5 years ago

“needs software update to be more seamless in connecting to smart phones - bit clunky right now.”

Helpful Report

Posted 5 years ago

Hi Philippa, We’re sorry to hear that your experience with our app didn’t match your expectations and we thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is our number one priority and our Support team will be more than happy to remotely guide you through the EO Smart Home app to ensure you get the most out of your charging sessions. Could you please contact them directly on support@eocharging.com or 0333 77 20383? Please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. Many thanks, The EO Charging team

Posted 5 years ago

EO Charging is rated 4.3 based on 1,222 reviews