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EO Charging Reviews

4.3 Rating 1,216 Reviews
83 %
of reviewers recommend EO Charging
4.3
Based on 1,216 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read EO Charging Reviews
Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022
Kim Ansty
EO Charging 5 star review on 23rd September 2022
Martyn Hobbs
EO Charging 5 star review on 13th June 2022
Mark Bird
EO Charging 5 star review on 10th June 2022
Matthew Keynes
EO Charging 5 star review on 4th June 2022
Charlie Lee
EO Charging 5 star review on 3rd May 2022
Alison Nelson
EO Charging 5 star review on 30th April 2022
Paul Robertson
80
Anonymous
Anonymous  // 01/01/2019
simple, well designed products, excellent customer service
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Posted 4 years ago
From beginning to end the process was quick easy and straightforward. Bumblebee were contracted fit the charger and arranging this was again seamless. I love the neat look of the charger and it’s unobtrusive. Need to wait for my new car arrive in 2 weeks to try it! Wouldn’t hesitate to recommend EO 😊👏
EO Charging 5 star review on 27th February 2021
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Posted 4 years ago
Really good service... really good. Recommend them - absolutely!
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Posted 4 years ago
Great team! Altogether great services, will recommend you any day!
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Posted 4 years ago
Researched many chargers. Wanted a home charging unit that looked small and not too noticeable on the front of the house. The EO Mini was the only one we found that fitted the bill. Also happy with the selection of colours. Opted for Silver grey. Great service from start to finish. So easy. For us survey submission to install 10 days. Lowri Beck the appointed installation company Professional and electrician was easy to work with on the day. Overall brilliant job and very happy with experience. The unit itself is neat, compact and sits discretely on the side of our garage , something we were very keen to ensure.
EO Charging 5 star review on 26th February 2021
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Posted 4 years ago
Initially arranging for the charger to be fitted - we would have appreciated a list of all the installation photos required so that we were able to take them at one go rather than making several trips to the garage. On one step of the online process we had to speak to an advisor who manually completed the process for us. We are happy that the charger fits neatly in to a space in our garage. The installer was very good at fitting the charger, but knew nothing about how the app works or even how to charge the car! Initially using the app was difficult - it took several attempts for the app to recognise the charger. Now it seems to work well and is easy to set for scheduled charging. However we think it would be better if the app picked up how much charge is required for a charging session as inputting that information from the vehicle is not always accurate.
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Posted 4 years ago
Excellent communication, so easy to book and I was kept up to date at all times.
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Posted 4 years ago
I am pleased to with your charger and that the installer, Circular Systems did such a great job. EO charging give good advise and Helped with obtaining the government grant which all made installations simple and cost effective. Peter. Dorset
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Posted 4 years ago
The charger itself is great. Small, neat and compact and does what it needs to do. The app however leaves a lot to be desired and really let's the whole experience down. Sort the app out and your a 5 star from me!
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Posted 4 years ago
All good apart form device seem temperamental connecting to my home WiFi. Took a few hours for installer to get it working.
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Posted 4 years ago
Ashely was terrific - he was clear, professional and a pleasure to work with. It helped that before Ashley made contact the work of the team to prepare for the install was spot on. Happy to recommend any time.
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Posted 4 years ago
Mike was very accommodating with the install, and the product and finished result is perfect for our electric charging future :)
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Posted 4 years ago
Charger looks great, it's nice and small. Had a few issues with the scheduler on the app. Doesn't always work as it says it should, I think I had to unplug the car and plug in again for it to reset? Hope it works as I'll need it to charge overnight on the octopus go rates ready to drive to work. Fingers crossed.
Helpful Report
Posted 4 years ago
Hi Luke, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that you've experienced a scheduling issue with your charger and apologise for any inconvenience caused. Customer satisfaction is our number one priority and our Support team would be more than happy to remotely look into this for you to ensure you're getting the most out of your charging sessions. Could you please contact us immediately on support@eocharging.com or 0333 77 20383? Many thanks, The EO Charging team
Posted 4 years ago
App not reliable, schedule timers doesn't work properly, frequently restart the charger
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Posted 4 years ago
Hi Mallikarjuna, We're sorry to hear that you're experiencing an issue with your charger and are keen to resolve this as soon as possible - could you please contact us immediately on support@eocharging.com or 0333 77 20383. We look forward to hearing back from you. Many thanks, The EO Charging team
Posted 4 years ago
the
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Posted 4 years ago
Great service, professional installation and technician. Overall brilliant job and very happy with experience. The unit itself is neat, compact and sits discretely in our porch, something we were very keen to ensure.
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Posted 4 years ago
The charger is ok, installation was easy and the fit was excellent. Main drawback, the app is absolutely garbage - looks like it’s been designed by a first year student. Really no excuse for it in this day and age. Got this as it was recommended by Octopus, but I think I would have gone with a different charger.
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Posted 4 years ago
Hi Barrie, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our app didn't match your expectations - please note that we're currently working on developing an updated version of the app and will be providing an update to all customers over the coming months. In the meantime if you think a specific feature needs improvement, don't hesitate to drop us a note directly on hello@eocharging.com, we'd be more than happy to take your feedback on board. Many thanks, The EO Charging team
Posted 4 years ago
The Installer was both helpful, efficient and accommodating. The only issue with room for a little improvement was coverage of the finer points of the app. For example, it seems that if off-peak and solar options are selected and the weather becomes dull or dark, the system tops up the power from the mains a prevailing rate. Another issue with the app is that the default starting charge is zero and I have yet to find out how to change this to the actual starting charge level.
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Posted 4 years ago
Excellent price point, speedy and efficient installation and works great so overall very happy.
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Posted 4 years ago
A great little product. Simple to use and the installer was very good.
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Posted 4 years ago
EO Charging is rated 4.3 based on 1,216 reviews